Contains information about a real-time metric. For a description of each metric, see Real-time Metrics Definitions in the Amazon Connect Administrator Guide.
Contents
- Name
-
The name of the metric.
Type: String
Valid Values:
AGENTS_ONLINE | AGENTS_AVAILABLE | AGENTS_ON_CALL | AGENTS_NON_PRODUCTIVE | AGENTS_AFTER_CONTACT_WORK | AGENTS_ERROR | AGENTS_STAFFED | CONTACTS_IN_QUEUE | OLDEST_CONTACT_AGE | CONTACTS_SCHEDULED | AGENTS_ON_CONTACT | SLOTS_ACTIVE | SLOTS_AVAILABLERequired: No
- Unit
-
The unit for the metric.
Type: String
Valid Values:
SECONDS | COUNT | PERCENTRequired: No
See Also
For more information about using this API in one of the language-specific AWS SDKs, see the following:
