RealTimeContactAnalysisSegmentTranscript
The analyzed transcript segment.
Contents
- Content
-
The content of the transcript. Can be redacted.
Type: String
Length Constraints: Minimum length of 1. Maximum length of 16384.
Required: Yes
- Id
-
The identifier of the transcript.
Type: String
Length Constraints: Minimum length of 1. Maximum length of 256.
Required: Yes
- ParticipantId
-
The identifier of the participant.
Type: String
Length Constraints: Minimum length of 1. Maximum length of 256.
Required: Yes
- ParticipantRole
-
The role of the participant. For example, is it a customer, agent, or system.
Type: String
Valid Values:
AGENT | CUSTOMER | SYSTEM | CUSTOM_BOT | SUPERVISORRequired: Yes
- Time
-
Field describing the time of the event. It can have different representations of time.
Type: RealTimeContactAnalysisTimeData object
Note: This object is a Union. Only one member of this object can be specified or returned.
Required: Yes
- ContentType
-
The type of content of the item. For example,
text/plain.Type: String
Length Constraints: Minimum length of 1. Maximum length of 256.
Required: No
- DisplayName
-
The display name of the participant.
Type: String
Length Constraints: Minimum length of 1. Maximum length of 256.
Required: No
- Redaction
-
Object describing redaction that was applied to the transcript. If transcript has the field it means part of the transcript was redacted.
Type: RealTimeContactAnalysisTranscriptItemRedaction object
Required: No
- Sentiment
-
The sentiment detected for this piece of transcript.
Type: String
Valid Values:
POSITIVE | NEGATIVE | NEUTRALRequired: No
See Also
For more information about using this API in one of the language-specific AWS SDKs, see the following:
