UpdateRoutingCriteria
Sets the routing criteria for the contact.
Parameter object
{ "RoutingCriteria": { Required. RoutingCriteria is a JSON object. "Steps": [{ Required. List of routing steps. When Amazon Connect not find an available agent meeting the requirements in a step for a given step duration, the routing criteria will move on to the next step sequentially until a join is completed with an agent. When all steps are exhausted, the contact will be offered to any agent in the queue. May be set statically or dynamically "Expression": { Required. An object to specify the expression of a routing step. It is a tagged union to specify expression for a routing step. "AttributeCondition": {An object to specify the predefined attribute condition. "Name": The name of predefined attribute. It is a string and has length constraints between 1-64. "Value": The value of predefined attribute. It is a string and has length constraints between 1-64. "ProficiencyLevel": The proficiency level of the condition. It is a float value. Valid values are: 1.0, 2.0, 3.0, 4.0 and 5.0 "ComparisonOperator": The operator of the condition. It is a string. Valid values: NumberGreaterOrEqualTo } "AndExpression": [List of routing expressions (attribute conditions) which will be AND-ed together.] }, "Expiry": { An object to specify the expiration of a routing step. "DurationInSeconds": The number of seconds to wait before expiring the routing step. Can be set only statically } }] } }
Results and conditions
None. No conditions are supported.
Errors
NoMatchingError - if no other Error matches.
Restrictions
This action is supported on all channels and in only in Inbound flow, Customer Queue flow, Transfer to Agent flow, and Transfer to Queue flow types.
Corresponding block in the UI
