Amazon Connect Flow language

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This section describes the Amazon Connect Flow language and how to use it. The Flow language is a JSON-based representation of a series of flow actions, and the criteria for moving between them.

We've provided you with the Flow language so you can:

• Efficiently update flows that you're migrating from one instance to another.

• Write flows rather than drag blocks onto the flow designer.

Contents

• Concepts

• Example flow

• Actions