Generative AI use cases for knowledge management
In any software development organization, knowledge is a critical asset. The knowledge management capability, powered by generative AI, enhances how this asset is captured, organized, and used. Traditional knowledge management systems often contain too much information, contain outdated content, or are difficult to search in order to quickly find relevant information.
Generative AI addresses these challenges head-on. It automatically generates, and updates documentation based on code changes, conversations, and project artifacts. This makes sure that knowledge bases remain current without requiring manual effort from team members. More importantly, AI makes this knowledge accessible in intuitive ways. Team members can ask questions in natural language, and the AI can provide relevant answers. The AI can draw from a variety of sources, such as official documentation, code comments, discussion threads, and even external resources. For example, a new team member trying to understand a specific component could ask the AI, "How does the authentication module work?" The AI would then provide a concise explanation and links to relevant code sections, architectural diagrams, and recent changes. It could even tailor this information based on the team member's role and level of expertise.
This capability accelerates onboarding, reduces repetitive questions, and promotes knowledge sharing across the organization. It helps preserve institutional knowledge, making it easier for teams to maintain and evolve complex systems over time.
The following table shows knowledge management use cases that you can enhance with generative AI and the persona responsible for those use cases.
Use case | Persona |
---|---|
Create a unified platform that makes it easy to access all project-related knowledge | Software development team |
Capture knowledge from various development activities | Software development team |
Provide advanced search functionality to quickly find relevant knowledge within a repository | Software development team |
Personalize learning modules and pathways for the team | Software development team |