Troubleshooting Amazon QuickSight - Amazon QuickSight

Troubleshooting Amazon QuickSight

Use this information to help you diagnose and fix common issues that you can encounter when using Amazon QuickSight.


Need more help? You can visit the Amazon QuickSight User Community or the AWS forums. See also the Amazon QuickSight Resource Library.

Resolving Amazon QuickSight issues and error messages

If you are having difficulties or receiving an error message, there's a few ways that you can go about resolving the issue. Following are some resources that can help:

  • For errors during dataset ingestion (importing data), see SPICE ingestion error codes.

  • For technical user questions, visit the User Community.

  • For administrator questions, visit the AWS Forums.

  • If you need more customized assistance, contact AWS Support. To do this while you are signed in to your AWS account, choose Support at upper right, and then choose Support Center.

How do I delete my Amazon QuickSight account?

If you need to delete your Amazon QuickSight account, even when you can't access Amazon QuickSight to unsubscribe, sign in to AWS and use the following link to open the unsubscribe screen: This approach works no matter what AWS Regions you use. It deletes all data, analyses, Amazon QuickSight users, and Amazon QuickSight administrators. If you have further difficulty, contact support.

My map charts don't show locations

For automatic mapping, called geocoding, to work on map charts, your data must be prepared following specific rules. For help with geospatial issues, see Geospatial troubleshooting. For help with preparing data for geospatial charts, see Adding geospatial data.

Amazon QuickSight isn't working in my browser

If you can't view Amazon QuickSight correctly in your Chrome browser, take the following steps to fix the problem.

To view Amazon QuickSight in your Chrome browser

  1. Open Chrome and navigate to chrome://flags/#touch-events.

  2. If the option is set to Automatic, change it to Disabled

  3. Close and reopen Chrome.

My pivot table stops working

If your pivot table exceeds the computational limitations of the underlying database, this is usually caused by the combination of items in the field wells: rows, columns, metrics, and table calculations. You can reduce the level of complexity and reduce the potential for errors by simplifying your pivot table. For more information see Pivot table best practices.

My email sign-in stopped working

Currently, emails are case-sensitive. If yours isn't working, ask your administrator to check it for a mix of upper and lowercase letters. Use your email as it was entered.