Amazon QuickSight
User Guide

Troubleshooting Amazon QuickSight

Use this information to help you diagnose and fix common issues that you can encounter when using Amazon QuickSight.

Note

Need more help? You can visit the Amazon QuickSight User Community or the AWS forums. See also the Amazon QuickSight Resource Library.

How Do I Delete My Amazon QuickSight Account?

If you need to delete your Amazon QuickSight account, even when you can't access Amazon QuickSight to unsubscribe, sign in to AWS and use the following link to open the unsubscribe screen: https://us-east-1.quicksight.aws.amazon.com/sn/console/unsubscribe. This approach works no matter what AWS Regions you use. It deletes all data, analyses, Amazon QuickSight users, and Amazon QuickSight administrators. If you have further difficulty, contact support.

My Map Charts Don't Show Locations

For automatic mapping, called geocoding, to work on map charts, your data must be prepared following specific rules. For help with geospatial issues, see Geospatial Troubleshooting. For help with preparing data for geospatial charts, see Adding Geospatial Data.

Amazon QuickSight Isn't Working in My Browser

If you can't view Amazon QuickSight correctly in your Chrome browser, follow these steps to fix the problem:

  1. Open Chrome and navigate to chrome://flags/#touch-events.

  2. If the option is set to Automatic, change it to Disabled

  3. Close and reopen Chrome.