PagerDuty integration

Connect Amazon Quick Suite to your PagerDuty system to manage incidents, alerts, schedules, and on-call rotations. You can perform these actions without leaving your Amazon Quick Suite environment. This integration requires Amazon Quick Suite Pro tier or higher.

What you can do

With PagerDuty integration, you can perform actions within your PagerDuty systems through the PagerDuty API.

Action connector

Create, update, and manage incidents, alerts, schedules, and escalation policies through the PagerDuty API.

Set up PagerDuty integration

Follow these steps to connect Amazon Quick Suite to your PagerDuty system.

1. In the Amazon Quick Suite console, choose Integrations.

2. Click the Add (plus "+") button.

3. Choose PagerDuty from the integration options.

4. Fill in the integration details:

   • Name - Enter a descriptive name for your PagerDuty integration.

   • Description (Optional) - Describe the purpose of this integration.

5. Choose your connection type:

   • User authentication - OAuth for individual user access to PagerDuty.

   • Service authentication - API key-based authentication for service-to-service access.

6. Fill in the connection settings based on your selected authentication method (either user or service).

7. Select Create and continue.

8. Choose users to share the integration with.

9. Click Next.

What happens next

After you complete the setup, your PagerDuty integration appears in the integrations list. You can use it in Amazon Quick Suite workflows, automations, and AI agents.

Manage PagerDuty integrations

You can perform these management tasks for your PagerDuty integrations:

• Edit integration - Update authentication settings or PagerDuty configuration.

• Share integration - Make the integration available to other users in your organization.

• Delete integration - Remove the integration and revoke authentication.