Convert your question to an AWS Support case - AWS re:Post Private

Convert your question to an AWS Support case

If you're a Support requester, then you can create a case to AWS Support from a question that you posted in your private re:Post.

Note

Reach out to your re:Post Private administrator to get the Support requester permission.

Note

You can't edit a question after you convert it to an AWS Support case.

You can create a case from your question only if both of these conditions are true:

  • You posted the question at least 12 hours earlier.

  • Your question doesn't have an accepted answer.

Follow these steps to create a support case from your question in your private re:Post:

  1. From any page in your private re:Post application, choose the Questions tab.

  2. Choose the question that you want to create a Support case for.

  3. Choose Create support case.

  4. Review the warning message. Then, take one of the following actions:

    If you don’t want to continue to create the case, then choose Cancel.

    If you want to continue to create the case, then choose Confirm and complete the rest of these steps.

  5. The fields Title, Summary, Comments and answers, and Tags and topics are populated with information from your question. You can choose to edit these fields and remove any confidential and personal details.

  6. Choose Create support case.

    Responses from AWS Support are displayed under the question in the Support case tab.

  7. After you receive a response from AWS Support, enter your reply in the Reply to AWS Support section. Then, choose Send reply to AWS Support.

    Note

    The responses from AWS Support and your replies are visible only to you.

  8. To close the thread after your issue is resolved, choose Resolve thread.

  9. Review the Publish support response message about publishing the support ticket correspondence. Then, choose either Resolve without publishing or Resolve and Publish.

    If you choose to resolve and publish, the case is resolved and support correspondence is published on the thread.

    If you choose to resolve without publishing, the case is resolved and support correspondence isn't published. However, you can choose Publish support correspondence at a later time to publish case communication on the thread.

  10. If AWS Support resolves the case and you want to publish the support ticket correspondence, then choose Publish support correspondence under the Support case tab.