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Class: Aws::Connect::Types::MediaConcurrency

Inherits:
Struct
  • Object
show all
Defined in:
(unknown)

Overview

Note:

When passing MediaConcurrency as input to an Aws::Client method, you can use a vanilla Hash:

{
  channel: "VOICE", # required, accepts VOICE, CHAT
  concurrency: 1, # required
}

Contains information about which channels are supported, and how many contacts an agent can have on a channel simultaneously.

See Also:

Instance Attribute Summary collapse

Instance Attribute Details

#channel ⇒ String

The channels that agents can handle in the Contact Control Panel (CCP).

Possible values:

  • VOICE
  • CHAT

Returns:

  • (String) —

    The channels that agents can handle in the Contact Control Panel (CCP).

#concurrency ⇒ Integer

The number of contacts an agent can have on a channel simultaneously.

Returns:

  • (Integer) —

    The number of contacts an agent can have on a channel simultaneously.