Class: Aws::Connect::Client

Inherits:
Seahorse::Client::Base show all
Includes:
Aws::ClientStubs
Defined in:
gems/aws-sdk-connect/lib/aws-sdk-connect/client.rb

Overview

An API client for Connect. To construct a client, you need to configure a :region and :credentials.

client = Aws::Connect::Client.new(
  region: region_name,
  credentials: credentials,
  # ...
)

For details on configuring region and credentials see the developer guide.

See #initialize for a full list of supported configuration options.

Instance Attribute Summary

Attributes inherited from Seahorse::Client::Base

#config, #handlers

API Operations collapse

Instance Method Summary collapse

Methods included from Aws::ClientStubs

#api_requests, #stub_data, #stub_responses

Methods inherited from Seahorse::Client::Base

add_plugin, api, clear_plugins, define, new, #operation_names, plugins, remove_plugin, set_api, set_plugins

Methods included from Seahorse::Client::HandlerBuilder

#handle, #handle_request, #handle_response

Constructor Details

#initialize(options) ⇒ Client

Returns a new instance of Client.

Parameters:

  • options (Hash)

Options Hash (options):

  • :plugins (Array<Seahorse::Client::Plugin>) — default: []] —

    A list of plugins to apply to the client. Each plugin is either a class name or an instance of a plugin class.

  • :credentials (required, Aws::CredentialProvider) —

    Your AWS credentials. This can be an instance of any one of the following classes:

    • Aws::Credentials - Used for configuring static, non-refreshing credentials.

    • Aws::SharedCredentials - Used for loading static credentials from a shared file, such as ~/.aws/config.

    • Aws::AssumeRoleCredentials - Used when you need to assume a role.

    • Aws::AssumeRoleWebIdentityCredentials - Used when you need to assume a role after providing credentials via the web.

    • Aws::SSOCredentials - Used for loading credentials from AWS SSO using an access token generated from aws login.

    • Aws::ProcessCredentials - Used for loading credentials from a process that outputs to stdout.

    • Aws::InstanceProfileCredentials - Used for loading credentials from an EC2 IMDS on an EC2 instance.

    • Aws::ECSCredentials - Used for loading credentials from instances running in ECS.

    • Aws::CognitoIdentityCredentials - Used for loading credentials from the Cognito Identity service.

    When :credentials are not configured directly, the following locations will be searched for credentials:

    • Aws.config[:credentials]
    • The :access_key_id, :secret_access_key, :session_token, and :account_id options.
    • ENV['AWS_ACCESS_KEY_ID'], ENV['AWS_SECRET_ACCESS_KEY'], ENV['AWS_SESSION_TOKEN'], and ENV['AWS_ACCOUNT_ID']
    • ~/.aws/credentials
    • ~/.aws/config
    • EC2/ECS IMDS instance profile - When used by default, the timeouts are very aggressive. Construct and pass an instance of Aws::InstanceProfileCredentials or Aws::ECSCredentials to enable retries and extended timeouts. Instance profile credential fetching can be disabled by setting ENV['AWS_EC2_METADATA_DISABLED'] to true.
  • :region (required, String) —

    The AWS region to connect to. The configured :region is used to determine the service :endpoint. When not passed, a default :region is searched for in the following locations:

    • Aws.config[:region]
    • ENV['AWS_REGION']
    • ENV['AMAZON_REGION']
    • ENV['AWS_DEFAULT_REGION']
    • ~/.aws/credentials
    • ~/.aws/config
  • :access_key_id (String)
  • :account_id (String)
  • :active_endpoint_cache (Boolean) — default: false —

    When set to true, a thread polling for endpoints will be running in the background every 60 secs (default). Defaults to false.

  • :adaptive_retry_wait_to_fill (Boolean) — default: true —

    Used only in adaptive retry mode. When true, the request will sleep until there is sufficent client side capacity to retry the request. When false, the request will raise a RetryCapacityNotAvailableError and will not retry instead of sleeping.

  • :client_side_monitoring (Boolean) — default: false —

    When true, client-side metrics will be collected for all API requests from this client.

  • :client_side_monitoring_client_id (String) — default: "" —

    Allows you to provide an identifier for this client which will be attached to all generated client side metrics. Defaults to an empty string.

  • :client_side_monitoring_host (String) — default: "127.0.0.1" —

    Allows you to specify the DNS hostname or IPv4 or IPv6 address that the client side monitoring agent is running on, where client metrics will be published via UDP.

  • :client_side_monitoring_port (Integer) — default: 31000 —

    Required for publishing client metrics. The port that the client side monitoring agent is running on, where client metrics will be published via UDP.

  • :client_side_monitoring_publisher (Aws::ClientSideMonitoring::Publisher) — default: Aws::ClientSideMonitoring::Publisher —

    Allows you to provide a custom client-side monitoring publisher class. By default, will use the Client Side Monitoring Agent Publisher.

  • :convert_params (Boolean) — default: true —

    When true, an attempt is made to coerce request parameters into the required types.

  • :correct_clock_skew (Boolean) — default: true —

    Used only in standard and adaptive retry modes. Specifies whether to apply a clock skew correction and retry requests with skewed client clocks.

  • :defaults_mode (String) — default: "legacy" —

    See DefaultsModeConfiguration for a list of the accepted modes and the configuration defaults that are included.

  • :disable_host_prefix_injection (Boolean) — default: false —

    Set to true to disable SDK automatically adding host prefix to default service endpoint when available.

  • :disable_request_compression (Boolean) — default: false —

    When set to 'true' the request body will not be compressed for supported operations.

  • :endpoint (String, URI::HTTPS, URI::HTTP) —

    Normally you should not configure the :endpoint option directly. This is normally constructed from the :region option. Configuring :endpoint is normally reserved for connecting to test or custom endpoints. The endpoint should be a URI formatted like:

    'http://example.com'
'https://example.com'
'http://example.com:123'
  • :endpoint_cache_max_entries (Integer) — default: 1000 —

    Used for the maximum size limit of the LRU cache storing endpoints data for endpoint discovery enabled operations. Defaults to 1000.

  • :endpoint_cache_max_threads (Integer) — default: 10 —

    Used for the maximum threads in use for polling endpoints to be cached, defaults to 10.

  • :endpoint_cache_poll_interval (Integer) — default: 60 —

    When :endpoint_discovery and :active_endpoint_cache is enabled, Use this option to config the time interval in seconds for making requests fetching endpoints information. Defaults to 60 sec.

  • :endpoint_discovery (Boolean) — default: false —

    When set to true, endpoint discovery will be enabled for operations when available.

  • :ignore_configured_endpoint_urls (Boolean) —

    Setting to true disables use of endpoint URLs provided via environment variables and the shared configuration file.

  • :log_formatter (Aws::Log::Formatter) — default: Aws::Log::Formatter.default —

    The log formatter.

  • :log_level (Symbol) — default: :info —

    The log level to send messages to the :logger at.

  • :logger (Logger) —

    The Logger instance to send log messages to. If this option is not set, logging will be disabled.

  • :max_attempts (Integer) — default: 3 —

    An integer representing the maximum number attempts that will be made for a single request, including the initial attempt. For example, setting this value to 5 will result in a request being retried up to 4 times. Used in standard and adaptive retry modes.

  • :profile (String) — default: "default" —

    Used when loading credentials from the shared credentials file at HOME/.aws/credentials. When not specified, 'default' is used.

  • :request_min_compression_size_bytes (Integer) — default: 10240 —

    The minimum size in bytes that triggers compression for request bodies. The value must be non-negative integer value between 0 and 10485780 bytes inclusive.

  • :retry_backoff (Proc) —

    A proc or lambda used for backoff. Defaults to 2**retries * retry_base_delay. This option is only used in the legacy retry mode.

  • :retry_base_delay (Float) — default: 0.3 —

    The base delay in seconds used by the default backoff function. This option is only used in the legacy retry mode.

  • :retry_jitter (Symbol) — default: :none —

    A delay randomiser function used by the default backoff function. Some predefined functions can be referenced by name - :none, :equal, :full, otherwise a Proc that takes and returns a number. This option is only used in the legacy retry mode.

    @see https://www.awsarchitectureblog.com/2015/03/backoff.html

  • :retry_limit (Integer) — default: 3 —

    The maximum number of times to retry failed requests. Only ~ 500 level server errors and certain ~ 400 level client errors are retried. Generally, these are throttling errors, data checksum errors, networking errors, timeout errors, auth errors, endpoint discovery, and errors from expired credentials. This option is only used in the legacy retry mode.

  • :retry_max_delay (Integer) — default: 0 —

    The maximum number of seconds to delay between retries (0 for no limit) used by the default backoff function. This option is only used in the legacy retry mode.

  • :retry_mode (String) — default: "legacy" —

    Specifies which retry algorithm to use. Values are:

    • legacy - The pre-existing retry behavior. This is default value if no retry mode is provided.

    • standard - A standardized set of retry rules across the AWS SDKs. This includes support for retry quotas, which limit the number of unsuccessful retries a client can make.

    • adaptive - An experimental retry mode that includes all the functionality of standard mode along with automatic client side throttling. This is a provisional mode that may change behavior in the future.

  • :sdk_ua_app_id (String) —

    A unique and opaque application ID that is appended to the User-Agent header as app/sdk_ua_app_id. It should have a maximum length of 50. This variable is sourced from environment variable AWS_SDK_UA_APP_ID or the shared config profile attribute sdk_ua_app_id.

  • :secret_access_key (String)
  • :session_token (String)
  • :sigv4a_signing_region_set (Array) —

    A list of regions that should be signed with SigV4a signing. When not passed, a default :sigv4a_signing_region_set is searched for in the following locations:

    • Aws.config[:sigv4a_signing_region_set]
    • ENV['AWS_SIGV4A_SIGNING_REGION_SET']
    • ~/.aws/config
  • :stub_responses (Boolean) — default: false —

    Causes the client to return stubbed responses. By default fake responses are generated and returned. You can specify the response data to return or errors to raise by calling Aws::ClientStubs#stub_responses. See Aws::ClientStubs for more information.

    Please note When response stubbing is enabled, no HTTP requests are made, and retries are disabled.

  • :telemetry_provider (Aws::Telemetry::TelemetryProviderBase) — default: Aws::Telemetry::NoOpTelemetryProvider —

    Allows you to provide a telemetry provider, which is used to emit telemetry data. By default, uses NoOpTelemetryProvider which will not record or emit any telemetry data. The SDK supports the following telemetry providers:

    • OpenTelemetry (OTel) - To use the OTel provider, install and require the opentelemetry-sdk gem and then, pass in an instance of a Aws::Telemetry::OTelProvider for telemetry provider.
  • :token_provider (Aws::TokenProvider) —

    A Bearer Token Provider. This can be an instance of any one of the following classes:

    • Aws::StaticTokenProvider - Used for configuring static, non-refreshing tokens.

    • Aws::SSOTokenProvider - Used for loading tokens from AWS SSO using an access token generated from aws login.

    When :token_provider is not configured directly, the Aws::TokenProviderChain will be used to search for tokens configured for your profile in shared configuration files.

  • :use_dualstack_endpoint (Boolean) —

    When set to true, dualstack enabled endpoints (with .aws TLD) will be used if available.

  • :use_fips_endpoint (Boolean) —

    When set to true, fips compatible endpoints will be used if available. When a fips region is used, the region is normalized and this config is set to true.

  • :validate_params (Boolean) — default: true —

    When true, request parameters are validated before sending the request.

  • :endpoint_provider (Aws::Connect::EndpointProvider) —

    The endpoint provider used to resolve endpoints. Any object that responds to #resolve_endpoint(parameters) where parameters is a Struct similar to Aws::Connect::EndpointParameters.

  • :http_continue_timeout (Float) — default: 1 —

    The number of seconds to wait for a 100-continue response before sending the request body. This option has no effect unless the request has "Expect" header set to "100-continue". Defaults to nil which disables this behaviour. This value can safely be set per request on the session.

  • :http_idle_timeout (Float) — default: 5 —

    The number of seconds a connection is allowed to sit idle before it is considered stale. Stale connections are closed and removed from the pool before making a request.

  • :http_open_timeout (Float) — default: 15 —

    The default number of seconds to wait for response data. This value can safely be set per-request on the session.

  • :http_proxy (URI::HTTP, String) —

    A proxy to send requests through. Formatted like 'http://proxy.com:123'.

  • :http_read_timeout (Float) — default: 60 —

    The default number of seconds to wait for response data. This value can safely be set per-request on the session.

  • :http_wire_trace (Boolean) — default: false —

    When true, HTTP debug output will be sent to the :logger.

  • :on_chunk_received (Proc) —

    When a Proc object is provided, it will be used as callback when each chunk of the response body is received. It provides three arguments: the chunk, the number of bytes received, and the total number of bytes in the response (or nil if the server did not send a content-length).

  • :on_chunk_sent (Proc) —

    When a Proc object is provided, it will be used as callback when each chunk of the request body is sent. It provides three arguments: the chunk, the number of bytes read from the body, and the total number of bytes in the body.

  • :raise_response_errors (Boolean) — default: true —

    When true, response errors are raised.

  • :ssl_ca_bundle (String) —

    Full path to the SSL certificate authority bundle file that should be used when verifying peer certificates. If you do not pass :ssl_ca_bundle or :ssl_ca_directory the the system default will be used if available.

  • :ssl_ca_directory (String) —

    Full path of the directory that contains the unbundled SSL certificate authority files for verifying peer certificates. If you do not pass :ssl_ca_bundle or :ssl_ca_directory the the system default will be used if available.

  • :ssl_ca_store (String) —

    Sets the X509::Store to verify peer certificate.

  • :ssl_cert (OpenSSL::X509::Certificate) —

    Sets a client certificate when creating http connections.

  • :ssl_key (OpenSSL::PKey) —

    Sets a client key when creating http connections.

  • :ssl_timeout (Float) —

    Sets the SSL timeout in seconds

  • :ssl_verify_peer (Boolean) — default: true —

    When true, SSL peer certificates are verified when establishing a connection.



444
445
446
 
# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/client.rb', line 444

def initialize(*args)
  super
end

Instance Method Details

#activate_evaluation_form(params = {}) ⇒ Types::ActivateEvaluationFormResponse

Activates an evaluation form in the specified Amazon Connect instance. After the evaluation form is activated, it is available to start new evaluations based on the form.

Examples:

Request syntax with placeholder values


resp = client.activate_evaluation_form({
  instance_id: "InstanceId", # required
  evaluation_form_id: "ResourceId", # required
  evaluation_form_version: 1, # required
})

Response structure


resp.evaluation_form_id #=> String
resp.evaluation_form_arn #=> String
resp.evaluation_form_version #=> Integer

Parameters:

  • params (Hash) (defaults to: {}) —

    ({})

Options Hash (params):

  • :instance_id (required, String) —

    The identifier of the Amazon Connect instance. You can find the instance ID in the Amazon Resource Name (ARN) of the instance.

  • :evaluation_form_id (required, String) —

    The unique identifier for the evaluation form.

  • :evaluation_form_version (required, Integer) —

    The version of the evaluation form to activate. If the version property is not provided, the latest version of the evaluation form is activated.

Returns:

See Also:



494
495
496
497
 
# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/client.rb', line 494

def activate_evaluation_form(params = {}, options = {})
  req = build_request(:activate_evaluation_form, params)
  req.send_request(options)
end

#associate_analytics_data_set(params = {}) ⇒ Types::AssociateAnalyticsDataSetResponse

Associates the specified dataset for a Amazon Connect instance with the target account. You can associate only one dataset in a single call.

Examples:

Request syntax with placeholder values


resp = client.associate_analytics_data_set({
  instance_id: "InstanceId", # required
  data_set_id: "DataSetId", # required
  target_account_id: "AWSAccountId",
})

Response structure


resp.data_set_id #=> String
resp. #=> String
resp.resource_share_id #=> String
resp.resource_share_arn #=> String

Parameters:

  • params (Hash) (defaults to: {}) —

    ({})

Options Hash (params):

  • :instance_id (required, String) —

    The identifier of the Amazon Connect instance. You can find the instance ID in the Amazon Resource Name (ARN) of the instance.

  • :data_set_id (required, String) —

    The identifier of the dataset to associate with the target account.

  • :target_account_id (String) —

    The identifier of the target account. Use to associate a dataset to a different account than the one containing the Amazon Connect instance. If not specified, by default this value is the Amazon Web Services account that has the Amazon Connect instance.

Returns:

See Also:



546
547
548
549
 
# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/client.rb', line 546

def associate_analytics_data_set(params = {}, options = {})
  req = build_request(:associate_analytics_data_set, params)
  req.send_request(options)
end

#associate_approved_origin(params = {}) ⇒ Struct

This API is in preview release for Amazon Connect and is subject to change.

Associates an approved origin to an Amazon Connect instance.

Examples:

Request syntax with placeholder values


resp = client.associate_approved_origin({
  instance_id: "InstanceId", # required
  origin: "Origin", # required
})

Parameters:

  • params (Hash) (defaults to: {}) —

    ({})

Options Hash (params):

  • :instance_id (required, String) —

    The identifier of the Amazon Connect instance. You can find the instance ID in the Amazon Resource Name (ARN) of the instance.

  • :origin (required, String) —

    The domain to add to your allow list.

Returns:

  • (Struct) —

    Returns an empty response.

See Also:



580
581
582
583
 
# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/client.rb', line 580

def associate_approved_origin(params = {}, options = {})
  req = build_request(:associate_approved_origin, params)
  req.send_request(options)
end

#associate_bot(params = {}) ⇒ Struct

This API is in preview release for Amazon Connect and is subject to change.

Allows the specified Amazon Connect instance to access the specified Amazon Lex or Amazon Lex V2 bot.

Examples:

Request syntax with placeholder values


resp = client.associate_bot({
  instance_id: "InstanceId", # required
  lex_bot: {
    name: "BotName", # required
    lex_region: "LexRegion", # required
  },
  lex_v2_bot: {
    alias_arn: "AliasArn",
  },
})

Parameters:

  • params (Hash) (defaults to: {}) —

    ({})

Options Hash (params):

  • :instance_id (required, String) —

    The identifier of the Amazon Connect instance. You can find the instance ID in the Amazon Resource Name (ARN) of the instance.

  • :lex_bot (Types::LexBot) —

    Configuration information of an Amazon Lex bot.

  • :lex_v2_bot (Types::LexV2Bot) —

    The Amazon Lex V2 bot to associate with the instance.

Returns:

  • (Struct) —

    Returns an empty response.

See Also:



624
625
626
627
 
# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/client.rb', line 624

def associate_bot(params = {}, options = {})
  req = build_request(:associate_bot, params)
  req.send_request(options)
end

#associate_default_vocabulary(params = {}) ⇒ Struct

Associates an existing vocabulary as the default. Contact Lens for Amazon Connect uses the vocabulary in post-call and real-time analysis sessions for the given language.

Examples:

Request syntax with placeholder values


resp = client.associate_default_vocabulary({
  instance_id: "InstanceId", # required
  language_code: "ar-AE", # required, accepts ar-AE, de-CH, de-DE, en-AB, en-AU, en-GB, en-IE, en-IN, en-US, en-WL, es-ES, es-US, fr-CA, fr-FR, hi-IN, it-IT, ja-JP, ko-KR, pt-BR, pt-PT, zh-CN, en-NZ, en-ZA, ca-ES, da-DK, fi-FI, id-ID, ms-MY, nl-NL, no-NO, pl-PL, sv-SE, tl-PH
  vocabulary_id: "VocabularyId",
})

Parameters:

  • params (Hash) (defaults to: {}) —

    ({})

Options Hash (params):

  • :instance_id (required, String) —

    The identifier of the Amazon Connect instance. You can find the instance ID in the Amazon Resource Name (ARN) of the instance.

  • :language_code (required, String) —

    The language code of the vocabulary entries. For a list of languages and their corresponding language codes, see What is Amazon Transcribe?

  • :vocabulary_id (String) —

    The identifier of the custom vocabulary. If this is empty, the default is set to none.

Returns:

  • (Struct) —

    Returns an empty response.

See Also:



668
669
670
671
 
# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/client.rb', line 668

def associate_default_vocabulary(params = {}, options = {})
  req = build_request(:associate_default_vocabulary, params)
  req.send_request(options)
end

#associate_flow(params = {}) ⇒ Struct

Associates a connect resource to a flow.

Examples:

Request syntax with placeholder values


resp = client.associate_flow({
  instance_id: "InstanceId", # required
  resource_id: "ARN", # required
  flow_id: "ARN", # required
  resource_type: "SMS_PHONE_NUMBER", # required, accepts SMS_PHONE_NUMBER, INBOUND_EMAIL, OUTBOUND_EMAIL, ANALYTICS_CONNECTOR, WHATSAPP_MESSAGING_PHONE_NUMBER
})

Parameters:

  • params (Hash) (defaults to: {}) —

    ({})

Options Hash (params):

  • :instance_id (required, String) —

    The identifier of the Amazon Connect instance. You can find the instance ID in the Amazon Resource Name (ARN) of the instance.

  • :resource_id (required, String) —

    The identifier of the resource.

    • Amazon Web Services End User Messaging SMS phone number ARN when using SMS_PHONE_NUMBER

    • Amazon Web Services End User Messaging Social phone number ARN when using WHATSAPP_MESSAGING_PHONE_NUMBER

  • :flow_id (required, String) —

    The identifier of the flow.

  • :resource_type (required, String) —

    A valid resource type.

Returns:

  • (Struct) —

    Returns an empty response.

See Also:



713
714
715
716
 
# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/client.rb', line 713

def associate_flow(params = {}, options = {})
  req = build_request(:associate_flow, params)
  req.send_request(options)
end

#associate_instance_storage_config(params = {}) ⇒ Types::AssociateInstanceStorageConfigResponse

This API is in preview release for Amazon Connect and is subject to change.

Associates a storage resource type for the first time. You can only associate one type of storage configuration in a single call. This means, for example, that you can't define an instance with multiple S3 buckets for storing chat transcripts.

This API does not create a resource that doesn't exist. It only associates it to the instance. Ensure that the resource being specified in the storage configuration, like an S3 bucket, exists when being used for association.

Examples:

Request syntax with placeholder values


resp = client.associate_instance_storage_config({
  instance_id: "InstanceId", # required
  resource_type: "CHAT_TRANSCRIPTS", # required, accepts CHAT_TRANSCRIPTS, CALL_RECORDINGS, SCHEDULED_REPORTS, MEDIA_STREAMS, CONTACT_TRACE_RECORDS, AGENT_EVENTS, REAL_TIME_CONTACT_ANALYSIS_SEGMENTS, ATTACHMENTS, CONTACT_EVALUATIONS, SCREEN_RECORDINGS, REAL_TIME_CONTACT_ANALYSIS_CHAT_SEGMENTS, REAL_TIME_CONTACT_ANALYSIS_VOICE_SEGMENTS, EMAIL_MESSAGES
  storage_config: { # required
    association_id: "AssociationId",
    storage_type: "S3", # required, accepts S3, KINESIS_VIDEO_STREAM, KINESIS_STREAM, KINESIS_FIREHOSE
    s3_config: {
      bucket_name: "BucketName", # required
      bucket_prefix: "Prefix", # required
      encryption_config: {
        encryption_type: "KMS", # required, accepts KMS
        key_id: "KeyId", # required
      },
    },
    kinesis_video_stream_config: {
      prefix: "Prefix", # required
      retention_period_hours: 1, # required
      encryption_config: { # required
        encryption_type: "KMS", # required, accepts KMS
        key_id: "KeyId", # required
      },
    },
    kinesis_stream_config: {
      stream_arn: "ARN", # required
    },
    kinesis_firehose_config: {
      firehose_arn: "ARN", # required
    },
  },
})

Response structure


resp.association_id #=> String

Parameters:

  • params (Hash) (defaults to: {}) —

    ({})

Options Hash (params):

  • :instance_id (required, String) —

    The identifier of the Amazon Connect instance. You can find the instance ID in the Amazon Resource Name (ARN) of the instance.

  • :resource_type (required, String) —

    A valid resource type. To enable streaming for real-time analysis of contacts, use the following types:

    • For chat contacts, use REAL_TIME_CONTACT_ANALYSIS_CHAT_SEGMENTS.

    • For voice contacts, use REAL_TIME_CONTACT_ANALYSIS_VOICE_SEGMENTS.

    REAL_TIME_CONTACT_ANALYSIS_SEGMENTS is deprecated, but it is still supported and will apply only to VOICE channel contacts. Use REAL_TIME_CONTACT_ANALYSIS_VOICE_SEGMENTS for voice contacts moving forward.

    If you have previously associated a stream with REAL_TIME_CONTACT_ANALYSIS_SEGMENTS, no action is needed to update the stream to REAL_TIME_CONTACT_ANALYSIS_VOICE_SEGMENTS.

  • :storage_config (required, Types::InstanceStorageConfig) —

    A valid storage type.

Returns:

See Also:



810
811
812
813
 
# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/client.rb', line 810

def associate_instance_storage_config(params = {}, options = {})
  req = build_request(:associate_instance_storage_config, params)
  req.send_request(options)
end

#associate_lambda_function(params = {}) ⇒ Struct

This API is in preview release for Amazon Connect and is subject to change.

Allows the specified Amazon Connect instance to access the specified Lambda function.

Examples:

Request syntax with placeholder values


resp = client.associate_lambda_function({
  instance_id: "InstanceId", # required
  function_arn: "FunctionArn", # required
})

Parameters:

  • params (Hash) (defaults to: {}) —

    ({})

Options Hash (params):

  • :instance_id (required, String) —

    The identifier of the Amazon Connect instance. You can find the instance ID in the Amazon Resource Name (ARN) of the instance.

  • :function_arn (required, String) —

    The Amazon Resource Name (ARN) for the Lambda function being associated. Maximum number of characters allowed is 140.

Returns:

  • (Struct) —

    Returns an empty response.

See Also:



846
847
848
849
 
# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/client.rb', line 846

def associate_lambda_function(params = {}, options = {})
  req = build_request(:associate_lambda_function, params)
  req.send_request(options)
end

#associate_lex_bot(params = {}) ⇒ Struct

This API is in preview release for Amazon Connect and is subject to change.

Allows the specified Amazon Connect instance to access the specified Amazon Lex V1 bot. This API only supports the association of Amazon Lex V1 bots.

Examples:

Request syntax with placeholder values


resp = client.associate_lex_bot({
  instance_id: "InstanceId", # required
  lex_bot: { # required
    name: "BotName", # required
    lex_region: "LexRegion", # required
  },
})

Parameters:

  • params (Hash) (defaults to: {}) —

    ({})

Options Hash (params):

  • :instance_id (required, String) —

    The identifier of the Amazon Connect instance. You can find the instance ID in the Amazon Resource Name (ARN) of the instance.

  • :lex_bot (required, Types::LexBot) —

    The Amazon Lex bot to associate with the instance.

Returns:

  • (Struct) —

    Returns an empty response.

See Also:



885
886
887
888
 
# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/client.rb', line 885

def associate_lex_bot(params = {}, options = {})
  req = build_request(:associate_lex_bot, params)
  req.send_request(options)
end

#associate_phone_number_contact_flow(params = {}) ⇒ Struct

Associates a flow with a phone number claimed to your Amazon Connect instance.

If the number is claimed to a traffic distribution group, and you are calling this API using an instance in the Amazon Web Services Region where the traffic distribution group was created, you can use either a full phone number ARN or UUID value for the PhoneNumberId URI request parameter. However, if the number is claimed to a traffic distribution group and you are calling this API using an instance in the alternate Amazon Web Services Region associated with the traffic distribution group, you must provide a full phone number ARN. If a UUID is provided in this scenario, you will receive a ResourceNotFoundException.

Examples:

Request syntax with placeholder values


resp = client.associate_phone_number_contact_flow({
  phone_number_id: "PhoneNumberId", # required
  instance_id: "InstanceId", # required
  contact_flow_id: "ContactFlowId", # required
})

Parameters:

  • params (Hash) (defaults to: {}) —

    ({})

Options Hash (params):

  • :phone_number_id (required, String) —

    A unique identifier for the phone number.

  • :instance_id (required, String) —

    The identifier of the Amazon Connect instance. You can find the instance ID in the Amazon Resource Name (ARN) of the instance.

  • :contact_flow_id (required, String) —

    The identifier of the flow.

Returns:

  • (Struct) —

    Returns an empty response.

See Also:



932
933
934
935
 
# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/client.rb', line 932

def associate_phone_number_contact_flow(params = {}, options = {})
  req = build_request(:associate_phone_number_contact_flow, params)
  req.send_request(options)
end

#associate_queue_quick_connects(params = {}) ⇒ Struct

This API is in preview release for Amazon Connect and is subject to change.

Associates a set of quick connects with a queue.

Examples:

Request syntax with placeholder values


resp = client.associate_queue_quick_connects({
  instance_id: "InstanceId", # required
  queue_id: "QueueId", # required
  quick_connect_ids: ["QuickConnectId"], # required
})

Parameters:

  • params (Hash) (defaults to: {}) —

    ({})

Options Hash (params):

  • :instance_id (required, String) —

    The identifier of the Amazon Connect instance. You can find the instance ID in the Amazon Resource Name (ARN) of the instance.

  • :queue_id (required, String) —

    The identifier for the queue.

  • :quick_connect_ids (required, Array<String>) —

    The quick connects to associate with this queue.

Returns:

  • (Struct) —

    Returns an empty response.

See Also:



970
971
972
973
 
# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/client.rb', line 970

def associate_queue_quick_connects(params = {}, options = {})
  req = build_request(:associate_queue_quick_connects, params)
  req.send_request(options)
end

#associate_routing_profile_queues(params = {}) ⇒ Struct

Associates a set of queues with a routing profile.

Examples:

Request syntax with placeholder values


resp = client.associate_routing_profile_queues({
  instance_id: "InstanceId", # required
  routing_profile_id: "RoutingProfileId", # required
  queue_configs: [ # required
    {
      queue_reference: { # required
        queue_id: "QueueId", # required
        channel: "VOICE", # required, accepts VOICE, CHAT, TASK, EMAIL
      },
      priority: 1, # required
      delay: 1, # required
    },
  ],
})

Parameters:

  • params (Hash) (defaults to: {}) —

    ({})

Options Hash (params):

  • :instance_id (required, String) —

    The identifier of the Amazon Connect instance. You can find the instance ID in the Amazon Resource Name (ARN) of the instance.

  • :routing_profile_id (required, String) —

    The identifier of the routing profile.

  • :queue_configs (required, Array<Types::RoutingProfileQueueConfig>) —

    The queues to associate with this routing profile.

Returns:

  • (Struct) —

    Returns an empty response.

See Also:



1014
1015
1016
1017
 
# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/client.rb', line 1014

def associate_routing_profile_queues(params = {}, options = {})
  req = build_request(:associate_routing_profile_queues, params)
  req.send_request(options)
end

#associate_security_key(params = {}) ⇒ Types::AssociateSecurityKeyResponse

This API is in preview release for Amazon Connect and is subject to change.

Associates a security key to the instance.

Examples:

Request syntax with placeholder values


resp = client.associate_security_key({
  instance_id: "InstanceId", # required
  key: "PEM", # required
})

Response structure


resp.association_id #=> String

Parameters:

  • params (Hash) (defaults to: {}) —

    ({})

Options Hash (params):

  • :instance_id (required, String) —

    The identifier of the Amazon Connect instance. You can find the instance ID in the Amazon Resource Name (ARN) of the instance.

  • :key (required, String) —

    A valid security key in PEM format as a String.

Returns:

See Also:



1054
1055
1056
1057
 
# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/client.rb', line 1054

def associate_security_key(params = {}, options = {})
  req = build_request(:associate_security_key, params)
  req.send_request(options)
end

#associate_traffic_distribution_group_user(params = {}) ⇒ Struct

Associates an agent with a traffic distribution group. This API can be called only in the Region where the traffic distribution group is created.

Examples:

Request syntax with placeholder values


resp = client.associate_traffic_distribution_group_user({
  traffic_distribution_group_id: "TrafficDistributionGroupIdOrArn", # required
  user_id: "UserId", # required
  instance_id: "InstanceId", # required
})

Parameters:

  • params (Hash) (defaults to: {}) —

    ({})

Options Hash (params):

  • :traffic_distribution_group_id (required, String) —

    The identifier of the traffic distribution group. This can be the ID or the ARN of the traffic distribution group.

  • :user_id (required, String) —

    The identifier of the user account. This can be the ID or the ARN of the user.

  • :instance_id (required, String) —

    The identifier of the Amazon Connect instance. You can find the instance ID in the Amazon Resource Name (ARN) of the instance.

Returns:

  • (Struct) —

    Returns an empty response.

See Also:



1093
1094
1095
1096
 
# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/client.rb', line 1093

def associate_traffic_distribution_group_user(params = {}, options = {})
  req = build_request(:associate_traffic_distribution_group_user, params)
  req.send_request(options)
end

#associate_user_proficiencies(params = {}) ⇒ Struct

>Associates a set of proficiencies with a user.

Examples:

Request syntax with placeholder values


resp = client.associate_user_proficiencies({
  instance_id: "InstanceId", # required
  user_id: "UserId", # required
  user_proficiencies: [ # required
    {
      attribute_name: "PredefinedAttributeName", # required
      attribute_value: "PredefinedAttributeStringValue", # required
      level: 1.0, # required
    },
  ],
})

Parameters:

  • params (Hash) (defaults to: {}) —

    ({})

Options Hash (params):

  • :instance_id (required, String) —

    The identifier of the Amazon Connect instance. You can find the instance ID in the Amazon Resource Name (ARN of the instance).

  • :user_id (required, String) —

    The identifier of the user account.

  • :user_proficiencies (required, Array<Types::UserProficiency>) —

    The proficiencies to associate with the user.

Returns:

  • (Struct) —

    Returns an empty response.

See Also:



1130
1131
1132
1133
 
# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/client.rb', line 1130

def associate_user_proficiencies(params = {}, options = {})
  req = build_request(:associate_user_proficiencies, params)
  req.send_request(options)
end

#batch_associate_analytics_data_set(params = {}) ⇒ Types::BatchAssociateAnalyticsDataSetResponse

Associates a list of analytics datasets for a given Amazon Connect instance to a target account. You can associate multiple datasets in a single call.

Examples:

Request syntax with placeholder values


resp = client.batch_associate_analytics_data_set({
  instance_id: "InstanceId", # required
  data_set_ids: ["DataSetId"], # required
  target_account_id: "AWSAccountId",
})

Response structure


resp.created #=> Array
resp.created[0].data_set_id #=> String
resp.created[0]. #=> String
resp.created[0].resource_share_id #=> String
resp.created[0].resource_share_arn #=> String
resp.errors #=> Array
resp.errors[0].error_code #=> String
resp.errors[0].error_message #=> String

Parameters:

  • params (Hash) (defaults to: {}) —

    ({})

Options Hash (params):

  • :instance_id (required, String) —

    The identifier of the Amazon Connect instance. You can find the instance ID in the Amazon Resource Name (ARN) of the instance.

  • :data_set_ids (required, Array<String>) —

    An array of dataset identifiers to associate.

  • :target_account_id (String) —

    The identifier of the target account. Use to associate a dataset to a different account than the one containing the Amazon Connect instance. If not specified, by default this value is the Amazon Web Services account that has the Amazon Connect instance.

Returns:

See Also:



1184
1185
1186
1187
 
# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/client.rb', line 1184

def batch_associate_analytics_data_set(params = {}, options = {})
  req = build_request(:batch_associate_analytics_data_set, params)
  req.send_request(options)
end

#batch_disassociate_analytics_data_set(params = {}) ⇒ Types::BatchDisassociateAnalyticsDataSetResponse

Removes a list of analytics datasets associated with a given Amazon Connect instance. You can disassociate multiple datasets in a single call.

Examples:

Request syntax with placeholder values


resp = client.batch_disassociate_analytics_data_set({
  instance_id: "InstanceId", # required
  data_set_ids: ["DataSetId"], # required
  target_account_id: "AWSAccountId",
})

Response structure


resp.deleted #=> Array
resp.deleted[0] #=> String
resp.errors #=> Array
resp.errors[0].error_code #=> String
resp.errors[0].error_message #=> String

Parameters:

  • params (Hash) (defaults to: {}) —

    ({})

Options Hash (params):

  • :instance_id (required, String) —

    The identifier of the Amazon Connect instance. You can find the instance ID in the Amazon Resource Name (ARN) of the instance.

  • :data_set_ids (required, Array<String>) —

    An array of associated dataset identifiers to remove.

  • :target_account_id (String) —

    The identifier of the target account. Use to disassociate a dataset from a different account than the one containing the Amazon Connect instance. If not specified, by default this value is the Amazon Web Services account that has the Amazon Connect instance.

Returns:

See Also:



1235
1236
1237
1238
 
# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/client.rb', line 1235

def batch_disassociate_analytics_data_set(params = {}, options = {})
  req = build_request(:batch_disassociate_analytics_data_set, params)
  req.send_request(options)
end

#batch_get_attached_file_metadata(params = {}) ⇒ Types::BatchGetAttachedFileMetadataResponse

Allows you to retrieve metadata about multiple attached files on an associated resource. Each attached file provided in the input list must be associated with the input AssociatedResourceArn.

Examples:

Request syntax with placeholder values


resp = client.batch_get_attached_file_metadata({
  file_ids: ["FileId"], # required
  instance_id: "InstanceId", # required
  associated_resource_arn: "ARN", # required
})

Response structure


resp.files #=> Array
resp.files[0].creation_time #=> String
resp.files[0].file_arn #=> String
resp.files[0].file_id #=> String
resp.files[0].file_name #=> String
resp.files[0].file_size_in_bytes #=> Integer
resp.files[0].file_status #=> String, one of "APPROVED", "REJECTED", "PROCESSING", "FAILED"
resp.files[0].created_by.connect_user_arn #=> String
resp.files[0].created_by.aws_identity_arn #=> String
resp.files[0].file_use_case_type #=> String, one of "EMAIL_MESSAGE", "ATTACHMENT"
resp.files[0].associated_resource_arn #=> String
resp.files[0].tags #=> Hash
resp.files[0].tags["TagKey"] #=> String
resp.errors #=> Array
resp.errors[0].error_code #=> String
resp.errors[0].error_message #=> String
resp.errors[0].file_id #=> String

Parameters:

  • params (Hash) (defaults to: {}) —

    ({})

Options Hash (params):

  • :file_ids (required, Array<String>) —

    The unique identifiers of the attached file resource.

  • :instance_id (required, String) —

    The unique identifier of the Connect instance.

  • :associated_resource_arn (required, String) —

    The resource to which the attached file is (being) uploaded to. The supported resources are Cases and Email.

    This value must be a valid ARN.

Returns:

See Also:



1300
1301
1302
1303
 
# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/client.rb', line 1300

def batch_get_attached_file_metadata(params = {}, options = {})
  req = build_request(:batch_get_attached_file_metadata, params)
  req.send_request(options)
end

#batch_get_flow_association(params = {}) ⇒ Types::BatchGetFlowAssociationResponse

Retrieve the flow associations for the given resources.

Examples:

Request syntax with placeholder values


resp = client.batch_get_flow_association({
  instance_id: "InstanceId", # required
  resource_ids: ["ARN"], # required
  resource_type: "WHATSAPP_MESSAGING_PHONE_NUMBER", # accepts WHATSAPP_MESSAGING_PHONE_NUMBER, VOICE_PHONE_NUMBER, INBOUND_EMAIL, OUTBOUND_EMAIL, ANALYTICS_CONNECTOR
})

Response structure


resp.flow_association_summary_list #=> Array
resp.flow_association_summary_list[0].resource_id #=> String
resp.flow_association_summary_list[0].flow_id #=> String
resp.flow_association_summary_list[0].resource_type #=> String, one of "WHATSAPP_MESSAGING_PHONE_NUMBER", "VOICE_PHONE_NUMBER", "INBOUND_EMAIL", "OUTBOUND_EMAIL", "ANALYTICS_CONNECTOR"

Parameters:

  • params (Hash) (defaults to: {}) —

    ({})

Options Hash (params):

  • :instance_id (required, String) —

    The identifier of the Amazon Connect instance. You can find the instance ID in the Amazon Resource Name (ARN) of the instance.

  • :resource_ids (required, Array<String>) —

    A list of resource identifiers to retrieve flow associations.

    • Amazon Web Services End User Messaging SMS phone number ARN when using SMS_PHONE_NUMBER

    • Amazon Web Services End User Messaging Social phone number ARN when using WHATSAPP_MESSAGING_PHONE_NUMBER

  • :resource_type (String) —

    The type of resource association.

Returns:

See Also:



1350
1351
1352
1353
 
# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/client.rb', line 1350

def batch_get_flow_association(params = {}, options = {})
  req = build_request(:batch_get_flow_association, params)
  req.send_request(options)
end

#batch_put_contact(params = {}) ⇒ Types::BatchPutContactResponse

Only the Amazon Connect outbound campaigns service principal is allowed to assume a role in your account and call this API.

Allows you to create a batch of contacts in Amazon Connect. The outbound campaigns capability ingests dial requests via the PutDialRequestBatch API. It then uses BatchPutContact to create contacts corresponding to those dial requests. If agents are available, the dial requests are dialed out, which results in a voice call. The resulting voice call uses the same contactId that was created by BatchPutContact.

Examples:

Request syntax with placeholder values


resp = client.batch_put_contact({
  client_token: "ClientToken",
  instance_id: "InstanceId", # required
  contact_data_request_list: [ # required
    {
      system_endpoint: {
        type: "TELEPHONE_NUMBER", # accepts TELEPHONE_NUMBER, VOIP, CONTACT_FLOW, CONNECT_PHONENUMBER_ARN, EMAIL_ADDRESS
        address: "EndpointAddress",
      },
      customer_endpoint: {
        type: "TELEPHONE_NUMBER", # accepts TELEPHONE_NUMBER, VOIP, CONTACT_FLOW, CONNECT_PHONENUMBER_ARN, EMAIL_ADDRESS
        address: "EndpointAddress",
      },
      request_identifier: "RequestIdentifier",
      queue_id: "QueueId",
      attributes: {
        "AttributeName" => "AttributeValue",
      },
      campaign: {
        campaign_id: "CampaignId",
      },
    },
  ],
})

Response structure


resp.successful_request_list #=> Array
resp.successful_request_list[0].request_identifier #=> String
resp.successful_request_list[0].contact_id #=> String
resp.failed_request_list #=> Array
resp.failed_request_list[0].request_identifier #=> String
resp.failed_request_list[0].failure_reason_code #=> String, one of "INVALID_ATTRIBUTE_KEY", "INVALID_CUSTOMER_ENDPOINT", "INVALID_SYSTEM_ENDPOINT", "INVALID_QUEUE", "MISSING_CAMPAIGN", "MISSING_CUSTOMER_ENDPOINT", "MISSING_QUEUE_ID_AND_SYSTEM_ENDPOINT", "REQUEST_THROTTLED", "IDEMPOTENCY_EXCEPTION", "INTERNAL_ERROR"
resp.failed_request_list[0].failure_reason_message #=> String

Parameters:

  • params (Hash) (defaults to: {}) —

    ({})

Options Hash (params):

  • :client_token (String) —

    A unique, case-sensitive identifier that you provide to ensure the idempotency of the request. If not provided, the Amazon Web Services SDK populates this field. For more information about idempotency, see Making retries safe with idempotent APIs.

    A suitable default value is auto-generated. You should normally not need to pass this option.**

  • :instance_id (required, String) —

    The identifier of the Amazon Connect instance. You can find the instance ID in the Amazon Resource Name (ARN) of the instance.

  • :contact_data_request_list (required, Array<Types::ContactDataRequest>) —

    List of individual contact requests.

Returns:

See Also:



1442
1443
1444
1445
 
# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/client.rb', line 1442

def batch_put_contact(params = {}, options = {})
  req = build_request(:batch_put_contact, params)
  req.send_request(options)
end

#claim_phone_number(params = {}) ⇒ Types::ClaimPhoneNumberResponse

Claims an available phone number to your Amazon Connect instance or traffic distribution group. You can call this API only in the same Amazon Web Services Region where the Amazon Connect instance or traffic distribution group was created.

For more information about how to use this operation, see Claim a phone number in your country and Claim phone numbers to traffic distribution groups in the Amazon Connect Administrator Guide.

You can call the SearchAvailablePhoneNumbers API for available phone numbers that you can claim. Call the DescribePhoneNumber API to verify the status of a previous ClaimPhoneNumber operation.

If you plan to claim and release numbers frequently, contact us for a service quota exception. Otherwise, it is possible you will be blocked from claiming and releasing any more numbers until up to 180 days past the oldest number released has expired.

By default you can claim and release up to 200% of your maximum number of active phone numbers. If you claim and release phone numbers using the UI or API during a rolling 180 day cycle that exceeds 200% of your phone number service level quota, you will be blocked from claiming any more numbers until 180 days past the oldest number released has expired.

For example, if you already have 99 claimed numbers and a service level quota of 99 phone numbers, and in any 180 day period you release 99, claim 99, and then release 99, you will have exceeded the 200% limit. At that point you are blocked from claiming any more numbers until you open an Amazon Web Services support ticket.

Examples:

Request syntax with placeholder values


resp = client.claim_phone_number({
  target_arn: "ARN",
  instance_id: "InstanceId",
  phone_number: "PhoneNumber", # required
  phone_number_description: "PhoneNumberDescription",
  tags: {
    "TagKey" => "TagValue",
  },
  client_token: "ClientToken",
})

Response structure


resp.phone_number_id #=> String
resp.phone_number_arn #=> String

Parameters:

  • params (Hash) (defaults to: {}) —

    ({})

Options Hash (params):

  • :target_arn (String) —

    The Amazon Resource Name (ARN) for Amazon Connect instances or traffic distribution groups that phone number inbound traffic is routed through. You must enter InstanceId or TargetArn.

  • :instance_id (String) —

    The identifier of the Amazon Connect instance that phone numbers are claimed to. You can find the instance ID in the Amazon Resource Name (ARN) of the instance. You must enter InstanceId or TargetArn.

  • :phone_number (required, String) —

    The phone number you want to claim. Phone numbers are formatted [+] [country code] [subscriber number including area code].

  • :phone_number_description (String) —

    The description of the phone number.

  • :tags (Hash<String,String>) —

    The tags used to organize, track, or control access for this resource. For example, { "Tags": "key2":"value2" }.

  • :client_token (String) —

    A unique, case-sensitive identifier that you provide to ensure the idempotency of the request. If not provided, the Amazon Web Services SDK populates this field. For more information about idempotency, see Making retries safe with idempotent APIs.

    Pattern: ^[a-f0-9]{8}-[a-f0-9]{4}-[a-f0-9]{4}-[a-f0-9]{4}-[a-f0-9]{12}$

    A suitable default value is auto-generated. You should normally not need to pass this option.**

Returns:

See Also:



1557
1558
1559
1560
 
# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/client.rb', line 1557

def claim_phone_number(params = {}, options = {})
  req = build_request(:claim_phone_number, params)
  req.send_request(options)
end

#complete_attached_file_upload(params = {}) ⇒ Struct

Allows you to confirm that the attached file has been uploaded using the pre-signed URL provided in the StartAttachedFileUpload API.

Examples:

Request syntax with placeholder values


resp = client.complete_attached_file_upload({
  instance_id: "InstanceId", # required
  file_id: "FileId", # required
  associated_resource_arn: "ARN", # required
})

Parameters:

  • params (Hash) (defaults to: {}) —

    ({})

Options Hash (params):

  • :instance_id (required, String) —

    The unique identifier of the Amazon Connect instance.

  • :file_id (required, String) —

    The unique identifier of the attached file resource.

  • :associated_resource_arn (required, String) —

    The resource to which the attached file is (being) uploaded to. The supported resources are Cases and Email.

    This value must be a valid ARN.

Returns:

  • (Struct) —

    Returns an empty response.

See Also:



1598
1599
1600
1601
 
# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/client.rb', line 1598

def complete_attached_file_upload(params = {}, options = {})
  req = build_request(:complete_attached_file_upload, params)
  req.send_request(options)
end

#create_agent_status(params = {}) ⇒ Types::CreateAgentStatusResponse

This API is in preview release for Amazon Connect and is subject to change.

Creates an agent status for the specified Amazon Connect instance.

Examples:

Request syntax with placeholder values


resp = client.create_agent_status({
  instance_id: "InstanceId", # required
  name: "AgentStatusName", # required
  description: "AgentStatusDescription",
  state: "ENABLED", # required, accepts ENABLED, DISABLED
  display_order: 1,
  tags: {
    "TagKey" => "TagValue",
  },
})

Response structure


resp.agent_status_arn #=> String
resp.agent_status_id #=> String

Parameters:

  • params (Hash) (defaults to: {}) —

    ({})

Options Hash (params):

  • :instance_id (required, String) —

    The identifier of the Amazon Connect instance. You can find the instance ID in the Amazon Resource Name (ARN) of the instance.

  • :name (required, String) —

    The name of the status.

  • :description (String) —

    The description of the status.

  • :state (required, String) —

    The state of the status.

  • :display_order (Integer) —

    The display order of the status.

  • :tags (Hash<String,String>) —

    The tags used to organize, track, or control access for this resource. For example, { "Tags": "key2":"value2" }.

Returns:

See Also:



1660
1661
1662
1663
 
# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/client.rb', line 1660

def create_agent_status(params = {}, options = {})
  req = build_request(:create_agent_status, params)
  req.send_request(options)
end

#create_contact(params = {}) ⇒ Types::CreateContactResponse

Creates a new contact.

Examples:

Request syntax with placeholder values


resp = client.create_contact({
  instance_id: "InstanceId", # required
  client_token: "ClientToken",
  related_contact_id: "ContactId",
  attributes: {
    "AttributeName" => "AttributeValue",
  },
  references: {
    "ReferenceKey" => {
      value: "ReferenceValue",
      type: "URL", # required, accepts URL, ATTACHMENT, CONTACT_ANALYSIS, NUMBER, STRING, DATE, EMAIL, EMAIL_MESSAGE
      status: "AVAILABLE", # accepts AVAILABLE, DELETED, APPROVED, REJECTED, PROCESSING, FAILED
      arn: "ReferenceArn",
      status_reason: "ReferenceStatusReason",
    },
  },
  channel: "VOICE", # required, accepts VOICE, CHAT, TASK, EMAIL
  initiation_method: "INBOUND", # required, accepts INBOUND, OUTBOUND, TRANSFER, QUEUE_TRANSFER, CALLBACK, API, DISCONNECT, MONITOR, EXTERNAL_OUTBOUND, WEBRTC_API, AGENT_REPLY, FLOW
  expiry_duration_in_minutes: 1,
  user_info: {
    user_id: "AgentResourceId",
  },
  initiate_as: "CONNECTED_TO_USER", # accepts CONNECTED_TO_USER
  name: "Name",
  description: "Description",
  segment_attributes: {
    "SegmentAttributeName" => {
      value_string: "SegmentAttributeValueString",
      value_map: {
        "SegmentAttributeName" => {
          # recursive SegmentAttributeValue
        },
      },
      value_integer: 1,
    },
  },
})

Response structure


resp.contact_id #=> String
resp.contact_arn #=> String

Parameters:

  • params (Hash) (defaults to: {}) —

    ({})

Options Hash (params):

  • :instance_id (required, String) —

    The identifier of the Amazon Connect instance. You can find the instance ID in the Amazon Resource Name (ARN) of the instance.

  • :client_token (String) —

    A unique, case-sensitive identifier that you provide to ensure the idempotency of the request. If not provided, the Amazon Web Services SDK populates this field. For more information about idempotency, see Making retries safe with idempotent APIs.

    A suitable default value is auto-generated. You should normally not need to pass this option.**

  • :related_contact_id (String) —

    The identifier of the contact in this instance of Amazon Connect.

  • :attributes (Hash<String,String>) —

    A custom key-value pair using an attribute map. The attributes are standard Amazon Connect attributes, and can be accessed in flows just like any other contact attributes.

    There can be up to 32,768 UTF-8 bytes across all key-value pairs per contact. Attribute keys can include only alphanumeric, dash, and underscore characters.

  • :references (Hash<String,Types::Reference>) —

    A formatted URL that is shown to an agent in the Contact Control Panel (CCP). Tasks can have the following reference types at the time of creation: URL | NUMBER | STRING | DATE | EMAIL | ATTACHMENT.

  • :channel (required, String) —

    The channel for the contact

  • :initiation_method (required, String) —

    Indicates how the contact was initiated.

  • :expiry_duration_in_minutes (Integer) —

    Number of minutes the contact will be active for before expiring

  • :user_info (Types::UserInfo) —

    User details for the contact

  • :initiate_as (String) —

    Initial state of the contact when it's created

  • :name (String) —

    The name of a the contact.

  • :description (String) —

    A description of the contact.

  • :segment_attributes (Hash<String,Types::SegmentAttributeValue>) —

    A set of system defined key-value pairs stored on individual contact segments (unique contact ID) using an attribute map. The attributes are standard Amazon Connect attributes. They can be accessed in flows.

    Attribute keys can include only alphanumeric, -, and _.

    This field can be used to set Segment Contact Expiry as a duration in minutes.

    To set contact expiry, a ValueMap must be specified containing the integer number of minutes the contact will be active for before expiring, with SegmentAttributes like { "connect:ContactExpiry": {"ValueMap" : { "ExpiryDuration": { "ValueInteger": 135}}}}.

Returns:

See Also:



1797
1798
1799
1800
 
# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/client.rb', line 1797

def create_contact(params = {}, options = {})
  req = build_request(:create_contact, params)
  req.send_request(options)
end

#create_contact_flow(params = {}) ⇒ Types::CreateContactFlowResponse

Creates a flow for the specified Amazon Connect instance.

You can also create and update flows using the Amazon Connect Flow language.

Examples:

Request syntax with placeholder values


resp = client.create_contact_flow({
  instance_id: "InstanceId", # required
  name: "ContactFlowName", # required
  type: "CONTACT_FLOW", # required, accepts CONTACT_FLOW, CUSTOMER_QUEUE, CUSTOMER_HOLD, CUSTOMER_WHISPER, AGENT_HOLD, AGENT_WHISPER, OUTBOUND_WHISPER, AGENT_TRANSFER, QUEUE_TRANSFER
  description: "ContactFlowDescription",
  content: "ContactFlowContent", # required
  status: "PUBLISHED", # accepts PUBLISHED, SAVED
  tags: {
    "TagKey" => "TagValue",
  },
})

Response structure


resp.contact_flow_id #=> String
resp.contact_flow_arn #=> String
resp.flow_content_sha_256 #=> String

Parameters:

  • params (Hash) (defaults to: {}) —

    ({})

Options Hash (params):

  • :instance_id (required, String) —

    The identifier of the Amazon Connect instance.

  • :name (required, String) —

    The name of the flow.

  • :type (required, String) —

    The type of the flow. For descriptions of the available types, see Choose a flow type in the Amazon Connect Administrator Guide.

  • :description (String) —

    The description of the flow.

  • :content (required, String) —

    The JSON string that represents the content of the flow. For an example, see Example flow in Amazon Connect Flow language.

    Length Constraints: Minimum length of 1. Maximum length of 256000.

  • :status (String) —

    Indicates the flow status as either SAVED or PUBLISHED. The PUBLISHED status will initiate validation on the content. the SAVED status does not initiate validation of the content. SAVED | PUBLISHED.

  • :tags (Hash<String,String>) —

    The tags used to organize, track, or control access for this resource. For example, { "Tags": "key2":"value2" }.

Returns:

See Also:



1879
1880
1881
1882
 
# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/client.rb', line 1879

def create_contact_flow(params = {}, options = {})
  req = build_request(:create_contact_flow, params)
  req.send_request(options)
end

#create_contact_flow_module(params = {}) ⇒ Types::CreateContactFlowModuleResponse

Creates a flow module for the specified Amazon Connect instance.

Examples:

Request syntax with placeholder values


resp = client.create_contact_flow_module({
  instance_id: "InstanceId", # required
  name: "ContactFlowModuleName", # required
  description: "ContactFlowModuleDescription",
  content: "ContactFlowModuleContent", # required
  tags: {
    "TagKey" => "TagValue",
  },
  client_token: "ClientToken",
})

Response structure


resp.id #=> String
resp.arn #=> String

Parameters:

  • params (Hash) (defaults to: {}) —

    ({})

Options Hash (params):

  • :instance_id (required, String) —

    The identifier of the Amazon Connect instance. You can find the instance ID in the Amazon Resource Name (ARN) of the instance.

  • :name (required, String) —

    The name of the flow module.

  • :description (String) —

    The description of the flow module.

  • :content (required, String) —

    The JSON string that represents the content of the flow. For an example, see Example flow in Amazon Connect Flow language.

  • :tags (Hash<String,String>) —

    The tags used to organize, track, or control access for this resource. For example, { "Tags": "key2":"value2" }.

  • :client_token (String) —

    A unique, case-sensitive identifier that you provide to ensure the idempotency of the request. If not provided, the Amazon Web Services SDK populates this field. For more information about idempotency, see Making retries safe with idempotent APIs.

    A suitable default value is auto-generated. You should normally not need to pass this option.**

Returns:

See Also:



1953
1954
1955
1956
 
# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/client.rb', line 1953

def create_contact_flow_module(params = {}, options = {})
  req = build_request(:create_contact_flow_module, params)
  req.send_request(options)
end

#create_contact_flow_version(params = {}) ⇒ Types::CreateContactFlowVersionResponse

Publishes a new version of the flow provided. Versions are immutable and monotonically increasing. If a version of the same flow content already exists, no new version is created and instead the existing version number is returned. If the FlowContentSha256 provided is different from the FlowContentSha256 of the $LATEST published flow content, then an error is returned. This API only supports creating versions for flows of type Campaign.

Examples:

Request syntax with placeholder values


resp = client.create_contact_flow_version({
  instance_id: "InstanceId", # required
  description: "ContactFlowDescription",
  contact_flow_id: "ARN", # required
  flow_content_sha_256: "FlowContentSha256",
  last_modified_time: Time.now,
  last_modified_region: "RegionName",
})

Response structure


resp.contact_flow_arn #=> String
resp.version #=> Integer

Parameters:

  • params (Hash) (defaults to: {}) —

    ({})

Options Hash (params):

  • :instance_id (required, String) —

    The identifier of the Amazon Connect instance.

  • :description (String) —

    The description of the flow version.

  • :contact_flow_id (required, String) —

    The identifier of the flow.

  • :flow_content_sha_256 (String) —

    Indicates the checksum value of the flow content.

  • :last_modified_time (Time, DateTime, Date, Integer, String) —

    The Amazon Web Services Region where this resource was last modified.

  • :last_modified_region (String) —

    The Amazon Web Services Region where this resource was last modified.

Returns:

See Also:



2009
2010
2011
2012
 
# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/client.rb', line 2009

def create_contact_flow_version(params = {}, options = {})
  req = build_request(:create_contact_flow_version, params)
  req.send_request(options)
end

#create_email_address(params = {}) ⇒ Types::CreateEmailAddressResponse

Create new email address in the specified Amazon Connect instance. For more information about email addresses, see Create email addresses in the Amazon Connect Administrator Guide.

Examples:

Request syntax with placeholder values


resp = client.create_email_address({
  description: "Description",
  instance_id: "InstanceId", # required
  email_address: "EmailAddress", # required
  display_name: "EmailAddressDisplayName",
  tags: {
    "TagKey" => "TagValue",
  },
  client_token: "ClientToken",
})

Response structure


resp.email_address_id #=> String
resp.email_address_arn #=> String

Parameters:

  • params (Hash) (defaults to: {}) —

    ({})

Options Hash (params):

  • :description (String) —

    The description of the email address.

  • :instance_id (required, String) —

    The identifier of the Amazon Connect instance. You can find the instance ID in the Amazon Resource Name (ARN) of the instance.

  • :email_address (required, String) —

    The email address with the instance, in [^\s@]+@[^\s@]+\.[^\s@]+ format.

  • :display_name (String) —

    The display name of email address

  • :tags (Hash<String,String>) —

    The tags used to organize, track, or control access for this resource. For example, { "Tags": "key2":"value2" }.

  • :client_token (String) —

    A unique, case-sensitive identifier that you provide to ensure the idempotency of the request. If not provided, the Amazon Web Services SDK populates this field. For more information about idempotency, see Making retries safe with idempotent APIs.

Returns:

See Also:



2082
2083
2084
2085
 
# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/client.rb', line 2082

def create_email_address(params = {}, options = {})
  req = build_request(:create_email_address, params)
  req.send_request(options)
end

#create_evaluation_form(params = {}) ⇒ Types::CreateEvaluationFormResponse

Creates an evaluation form in the specified Amazon Connect instance. The form can be used to define questions related to agent performance, and create sections to organize such questions. Question and section identifiers cannot be duplicated within the same evaluation form.

Examples:

Request syntax with placeholder values


resp = client.create_evaluation_form({
  instance_id: "InstanceId", # required
  title: "EvaluationFormTitle", # required
  description: "EvaluationFormDescription",
  items: [ # required
    {
      section: {
        title: "EvaluationFormSectionTitle", # required
        ref_id: "ReferenceId", # required
        instructions: "EvaluationFormQuestionInstructions",
        items: { # required
          # recursive EvaluationFormItemsList
        },
        weight: 1.0,
      },
      question: {
        title: "EvaluationFormQuestionTitle", # required
        instructions: "EvaluationFormQuestionInstructions",
        ref_id: "ReferenceId", # required
        not_applicable_enabled: false,
        question_type: "TEXT", # required, accepts TEXT, SINGLESELECT, NUMERIC
        question_type_properties: {
          numeric: {
            min_value: 1, # required
            max_value: 1, # required
            options: [
              {
                min_value: 1, # required
                max_value: 1, # required
                score: 1,
                automatic_fail: false,
              },
            ],
            automation: {
              property_value: {
                label: "OVERALL_CUSTOMER_SENTIMENT_SCORE", # required, accepts OVERALL_CUSTOMER_SENTIMENT_SCORE, OVERALL_AGENT_SENTIMENT_SCORE, NON_TALK_TIME, NON_TALK_TIME_PERCENTAGE, NUMBER_OF_INTERRUPTIONS, CONTACT_DURATION, AGENT_INTERACTION_DURATION, CUSTOMER_HOLD_TIME
              },
            },
          },
          single_select: {
            options: [ # required
              {
                ref_id: "ReferenceId", # required
                text: "EvaluationFormSingleSelectQuestionOptionText", # required
                score: 1,
                automatic_fail: false,
              },
            ],
            display_as: "DROPDOWN", # accepts DROPDOWN, RADIO
            automation: {
              options: [ # required
                {
                  rule_category: {
                    category: "SingleSelectQuestionRuleCategoryAutomationLabel", # required
                    condition: "PRESENT", # required, accepts PRESENT, NOT_PRESENT
                    option_ref_id: "ReferenceId", # required
                  },
                },
              ],
              default_option_ref_id: "ReferenceId",
            },
          },
        },
        weight: 1.0,
      },
    },
  ],
  scoring_strategy: {
    mode: "QUESTION_ONLY", # required, accepts QUESTION_ONLY, SECTION_ONLY
    status: "ENABLED", # required, accepts ENABLED, DISABLED
  },
  client_token: "ClientToken",
})

Response structure


resp.evaluation_form_id #=> String
resp.evaluation_form_arn #=> String

Parameters:

  • params (Hash) (defaults to: {}) —

    ({})

Options Hash (params):

  • :instance_id (required, String) —

    The identifier of the Amazon Connect instance. You can find the instance ID in the Amazon Resource Name (ARN) of the instance.

  • :title (required, String) —

    A title of the evaluation form.

  • :description (String) —

    The description of the evaluation form.

  • :items (required, Array<Types::EvaluationFormItem>) —

    Items that are part of the evaluation form. The total number of sections and questions must not exceed 100 each. Questions must be contained in a section.

  • :scoring_strategy (Types::EvaluationFormScoringStrategy) —

    A scoring strategy of the evaluation form.

  • :client_token (String) —

    A unique, case-sensitive identifier that you provide to ensure the idempotency of the request. If not provided, the Amazon Web Services SDK populates this field. For more information about idempotency, see Making retries safe with idempotent APIs.

    A suitable default value is auto-generated. You should normally not need to pass this option.**

Returns:

See Also:



2217
2218
2219
2220
 
# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/client.rb', line 2217

def create_evaluation_form(params = {}, options = {})
  req = build_request(:create_evaluation_form, params)
  req.send_request(options)
end

#create_hours_of_operation(params = {}) ⇒ Types::CreateHoursOfOperationResponse

This API is in preview release for Amazon Connect and is subject to change.

Creates hours of operation.

Examples:

Request syntax with placeholder values


resp = client.create_hours_of_operation({
  instance_id: "InstanceId", # required
  name: "CommonNameLength127", # required
  description: "HoursOfOperationDescription",
  time_zone: "TimeZone", # required
  config: [ # required
    {
      day: "SUNDAY", # required, accepts SUNDAY, MONDAY, TUESDAY, WEDNESDAY, THURSDAY, FRIDAY, SATURDAY
      start_time: { # required
        hours: 1, # required
        minutes: 1, # required
      },
      end_time: { # required
        hours: 1, # required
        minutes: 1, # required
      },
    },
  ],
  tags: {
    "TagKey" => "TagValue",
  },
})

Response structure


resp.hours_of_operation_id #=> String
resp.hours_of_operation_arn #=> String

Parameters:

  • params (Hash) (defaults to: {}) —

    ({})

Options Hash (params):

  • :instance_id (required, String) —

    The identifier of the Amazon Connect instance. You can find the instance ID in the Amazon Resource Name (ARN) of the instance.

  • :name (required, String) —

    The name of the hours of operation.

  • :description (String) —

    The description of the hours of operation.

  • :time_zone (required, String) —

    The time zone of the hours of operation.

  • :config (required, Array<Types::HoursOfOperationConfig>) —

    Configuration information for the hours of operation: day, start time, and end time.

  • :tags (Hash<String,String>) —

    The tags used to organize, track, or control access for this resource. For example, { "Tags": "key2":"value2" }.

Returns:

See Also:



2292
2293
2294
2295
 
# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/client.rb', line 2292

def create_hours_of_operation(params = {}, options = {})
  req = build_request(:create_hours_of_operation, params)
  req.send_request(options)
end

#create_instance(params = {}) ⇒ Types::CreateInstanceResponse

This API is in preview release for Amazon Connect and is subject to change.

Initiates an Amazon Connect instance with all the supported channels enabled. It does not attach any storage, such as Amazon Simple Storage Service (Amazon S3) or Amazon Kinesis. It also does not allow for any configurations on features, such as Contact Lens for Amazon Connect.

For more information, see Create an Amazon Connect instance in the Amazon Connect Administrator Guide.

Amazon Connect enforces a limit on the total number of instances that you can create or delete in 30 days. If you exceed this limit, you will get an error message indicating there has been an excessive number of attempts at creating or deleting instances. You must wait 30 days before you can restart creating and deleting instances in your account.

Examples:

Request syntax with placeholder values


resp = client.create_instance({
  client_token: "ClientToken",
  identity_management_type: "SAML", # required, accepts SAML, CONNECT_MANAGED, EXISTING_DIRECTORY
  instance_alias: "DirectoryAlias",
  directory_id: "DirectoryId",
  inbound_calls_enabled: false, # required
  outbound_calls_enabled: false, # required
  tags: {
    "TagKey" => "TagValue",
  },
})

Response structure


resp.id #=> String
resp.arn #=> String

Parameters:

  • params (Hash) (defaults to: {}) —

    ({})

Options Hash (params):

  • :client_token (String) —

    The idempotency token.

  • :identity_management_type (required, String) —

    The type of identity management for your Amazon Connect users.

  • :instance_alias (String) —

    The name for your instance.

  • :directory_id (String) —

    The identifier for the directory.

  • :inbound_calls_enabled (required, Boolean) —

    Your contact center handles incoming contacts.

  • :outbound_calls_enabled (required, Boolean) —

    Your contact center allows outbound calls.

  • :tags (Hash<String,String>) —

    The tags used to organize, track, or control access for this resource. For example, { "tags": {"key1":"value1", "key2":"value2"} }.

Returns:

See Also:



2369
2370
2371
2372
 
# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/client.rb', line 2369

def create_instance(params = {}, options = {})
  req = build_request(:create_instance, params)
  req.send_request(options)
end

#create_integration_association(params = {}) ⇒ Types::CreateIntegrationAssociationResponse

Creates an Amazon Web Services resource association with an Amazon Connect instance.

Examples:

Request syntax with placeholder values


resp = client.create_integration_association({
  instance_id: "InstanceId", # required
  integration_type: "EVENT", # required, accepts EVENT, VOICE_ID, PINPOINT_APP, WISDOM_ASSISTANT, WISDOM_KNOWLEDGE_BASE, WISDOM_QUICK_RESPONSES, Q_MESSAGE_TEMPLATES, CASES_DOMAIN, APPLICATION, FILE_SCANNER, SES_IDENTITY, ANALYTICS_CONNECTOR, CALL_TRANSFER_CONNECTOR
  integration_arn: "ARN", # required
  source_application_url: "URI",
  source_application_name: "SourceApplicationName",
  source_type: "SALESFORCE", # accepts SALESFORCE, ZENDESK, CASES
  tags: {
    "TagKey" => "TagValue",
  },
})

Response structure


resp.integration_association_id #=> String
resp.integration_association_arn #=> String

Parameters:

  • params (Hash) (defaults to: {}) —

    ({})

Options Hash (params):

  • :instance_id (required, String) —

    The identifier of the Amazon Connect instance. You can find the instance ID in the Amazon Resource Name (ARN) of the instance.

  • :integration_type (required, String) —

    The type of information to be ingested.

  • :integration_arn (required, String) —

    The Amazon Resource Name (ARN) of the integration.

    When integrating with Amazon Web Services End User Messaging, the Amazon Connect and Amazon Web Services End User Messaging instances must be in the same account.

  • :source_application_url (String) —

    The URL for the external application. This field is only required for the EVENT integration type.

  • :source_application_name (String) —

    The name of the external application. This field is only required for the EVENT integration type.

  • :source_type (String) —

    The type of the data source. This field is only required for the EVENT integration type.

  • :tags (Hash<String,String>) —

    The tags used to organize, track, or control access for this resource. For example, { "Tags": "key2":"value2" }.

Returns:

See Also:



2442
2443
2444
2445
 
# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/client.rb', line 2442

def create_integration_association(params = {}, options = {})
  req = build_request(:create_integration_association, params)
  req.send_request(options)
end

#create_participant(params = {}) ⇒ Types::CreateParticipantResponse

Adds a new participant into an on-going chat contact. For more information, see Customize chat flow experiences by integrating custom participants.

Examples:

Request syntax with placeholder values


resp = client.create_participant({
  instance_id: "InstanceId", # required
  contact_id: "ContactId", # required
  client_token: "ClientToken",
  participant_details: { # required
    participant_role: "AGENT", # accepts AGENT, CUSTOMER, SYSTEM, CUSTOM_BOT, SUPERVISOR
    display_name: "DisplayName",
  },
})

Response structure


resp.participant_credentials.participant_token #=> String
resp.participant_credentials.expiry #=> String
resp.participant_id #=> String

Parameters:

  • params (Hash) (defaults to: {}) —

    ({})

Options Hash (params):

  • :instance_id (required, String) —

    The identifier of the Amazon Connect instance. You can find the instance ID in the Amazon Resource Name (ARN) of the instance.

  • :contact_id (required, String) —

    The identifier of the contact in this instance of Amazon Connect. Only contacts in the CHAT channel are supported.

  • :client_token (String) —

    A unique, case-sensitive identifier that you provide to ensure the idempotency of the request. If not provided, the Amazon Web Services SDK populates this field. For more information about idempotency, see Making retries safe with idempotent APIs.

    A suitable default value is auto-generated. You should normally not need to pass this option.**

  • :participant_details (required, Types::ParticipantDetailsToAdd) —

    Information identifying the participant.

    The only Valid value for ParticipantRole is CUSTOM_BOT.

    DisplayName is Required.

Returns:

See Also:



2514
2515
2516
2517
 
# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/client.rb', line 2514

def create_participant(params = {}, options = {})
  req = build_request(:create_participant, params)
  req.send_request(options)
end

#create_persistent_contact_association(params = {}) ⇒ Types::CreatePersistentContactAssociationResponse

Enables rehydration of chats for the lifespan of a contact. For more information about chat rehydration, see Enable persistent chat in the Amazon Connect Administrator Guide.

Examples:

Request syntax with placeholder values


resp = client.create_persistent_contact_association({
  instance_id: "InstanceId", # required
  initial_contact_id: "ContactId", # required
  rehydration_type: "ENTIRE_PAST_SESSION", # required, accepts ENTIRE_PAST_SESSION, FROM_SEGMENT
  source_contact_id: "ContactId", # required
  client_token: "ClientToken",
})

Response structure


resp.continued_from_contact_id #=> String

Parameters:

  • params (Hash) (defaults to: {}) —

    ({})

Options Hash (params):

  • :instance_id (required, String) —

    The identifier of the Amazon Connect instance. You can find the instance ID in the Amazon Resource Name (ARN) of the instance.

  • :initial_contact_id (required, String) —

    This is the contactId of the current contact that the CreatePersistentContactAssociation API is being called from.

  • :rehydration_type (required, String) —

    The contactId chosen for rehydration depends on the type chosen.

    • ENTIRE_PAST_SESSION: Rehydrates a chat from the most recently terminated past chat contact of the specified past ended chat session. To use this type, provide the initialContactId of the past ended chat session in the sourceContactId field. In this type, Amazon Connect determines what the most recent chat contact on the past ended chat session and uses it to start a persistent chat.

    • FROM_SEGMENT: Rehydrates a chat from the specified past chat contact provided in the sourceContactId field.

    The actual contactId used for rehydration is provided in the response of this API.

    To illustrate how to use rehydration type, consider the following example: A customer starts a chat session. Agent a1 accepts the chat and a conversation starts between the customer and Agent a1. This first contact creates a contact ID C1. Agent a1 then transfers the chat to Agent a2. This creates another contact ID C2. At this point Agent a2 ends the chat. The customer is forwarded to the disconnect flow for a post chat survey that creates another contact ID C3. After the chat survey, the chat session ends. Later, the customer returns and wants to resume their past chat session. At this point, the customer can have following use cases:

    • Use Case 1: The customer wants to continue the past chat session but they want to hide the post chat survey. For this they will use the following configuration:

      • Configuration

        • SourceContactId = "C2"

        • RehydrationType = "FROM_SEGMENT"

      • Expected behavior

        • This starts a persistent chat session from the specified past ended contact (C2). Transcripts of past chat sessions C2 and C1 are accessible in the current persistent chat session. Note that chat segment C3 is dropped from the persistent chat session.

        ^

    • Use Case 2: The customer wants to continue the past chat session and see the transcript of the entire past engagement, including the post chat survey. For this they will use the following configuration:

      • Configuration

        • SourceContactId = "C1"

        • RehydrationType = "ENTIRE_PAST_SESSION"

      • Expected behavior

        • This starts a persistent chat session from the most recently ended chat contact (C3). Transcripts of past chat sessions C3, C2 and C1 are accessible in the current persistent chat session.

        ^

  • :source_contact_id (required, String) —

    The contactId from which a persistent chat session must be started.

  • :client_token (String) —

    A unique, case-sensitive identifier that you provide to ensure the idempotency of the request. If not provided, the Amazon Web Services SDK populates this field. For more information about idempotency, see Making retries safe with idempotent APIs.

Returns:

See Also:



2636
2637
2638
2639
 
# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/client.rb', line 2636

def create_persistent_contact_association(params = {}, options = {})
  req = build_request(:create_persistent_contact_association, params)
  req.send_request(options)
end

#create_predefined_attribute(params = {}) ⇒ Struct

Creates a new predefined attribute for the specified Amazon Connect instance. Predefined attributes are attributes in an Amazon Connect instance that can be used to route contacts to an agent or pools of agents within a queue. For more information, see Create predefined attributes for routing contacts to agents.

Examples:

Request syntax with placeholder values


resp = client.create_predefined_attribute({
  instance_id: "InstanceId", # required
  name: "PredefinedAttributeName", # required
  values: { # required
    string_list: ["PredefinedAttributeStringValue"],
  },
})

Parameters:

  • params (Hash) (defaults to: {}) —

    ({})

Options Hash (params):

  • :instance_id (required, String) —

    The identifier of the Amazon Connect instance. You can find the instance ID in the Amazon Resource Name (ARN) of the instance.

  • :name (required, String) —

    The name of the predefined attribute.

  • :values (required, Types::PredefinedAttributeValues) —

    The values of the predefined attribute.

Returns:

  • (Struct) —

    Returns an empty response.

See Also:



2677
2678
2679
2680
 
# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/client.rb', line 2677

def create_predefined_attribute(params = {}, options = {})
  req = build_request(:create_predefined_attribute, params)
  req.send_request(options)
end

#create_prompt(params = {}) ⇒ Types::CreatePromptResponse

Creates a prompt. For more information about prompts, such as supported file types and maximum length, see Create prompts in the Amazon Connect Administrator Guide.

Examples:

Request syntax with placeholder values


resp = client.create_prompt({
  instance_id: "InstanceId", # required
  name: "CommonNameLength127", # required
  description: "PromptDescription",
  s3_uri: "S3Uri", # required
  tags: {
    "TagKey" => "TagValue",
  },
})

Response structure


resp.prompt_arn #=> String
resp.prompt_id #=> String

Parameters:

  • params (Hash) (defaults to: {}) —

    ({})

Options Hash (params):

  • :instance_id (required, String) —

    The identifier of the Amazon Connect instance. You can find the instance ID in the Amazon Resource Name (ARN) of the instance.

  • :name (required, String) —

    The name of the prompt.

  • :description (String) —

    The description of the prompt.

  • :s3_uri (required, String) —

    The URI for the S3 bucket where the prompt is stored. You can provide S3 pre-signed URLs returned by the GetPromptFile API instead of providing S3 URIs.

  • :tags (Hash<String,String>) —

    The tags used to organize, track, or control access for this resource. For example, { "Tags": "key2":"value2" }.

Returns:

See Also:



2744
2745
2746
2747
 
# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/client.rb', line 2744

def create_prompt(params = {}, options = {})
  req = build_request(:create_prompt, params)
  req.send_request(options)
end

#create_queue(params = {}) ⇒ Types::CreateQueueResponse

This API is in preview release for Amazon Connect and is subject to change.

Creates a new queue for the specified Amazon Connect instance.

  • If the phone number is claimed to a traffic distribution group that was created in the same Region as the Amazon Connect instance where you are calling this API, then you can use a full phone number ARN or a UUID for OutboundCallerIdNumberId. However, if the phone number is claimed to a traffic distribution group that is in one Region, and you are calling this API from an instance in another Amazon Web Services Region that is associated with the traffic distribution group, you must provide a full phone number ARN. If a UUID is provided in this scenario, you will receive a ResourceNotFoundException.

  • Only use the phone number ARN format that doesn't contain instance in the path, for example, arn:aws:connect:us-east-1:1234567890:phone-number/uuid. This is the same ARN format that is returned when you call the ListPhoneNumbersV2 API.

  • If you plan to use IAM policies to allow/deny access to this API for phone number resources claimed to a traffic distribution group, see Allow or Deny queue API actions for phone numbers in a replica Region.

Examples:

Request syntax with placeholder values


resp = client.create_queue({
  instance_id: "InstanceId", # required
  name: "CommonNameLength127", # required
  description: "QueueDescription",
  outbound_caller_config: {
    outbound_caller_id_name: "OutboundCallerIdName",
    outbound_caller_id_number_id: "PhoneNumberId",
    outbound_flow_id: "ContactFlowId",
  },
  outbound_email_config: {
    outbound_email_address_id: "EmailAddressId",
  },
  hours_of_operation_id: "HoursOfOperationId", # required
  max_contacts: 1,
  quick_connect_ids: ["QuickConnectId"],
  tags: {
    "TagKey" => "TagValue",
  },
})

Response structure


resp.queue_arn #=> String
resp.queue_id #=> String

Parameters:

  • params (Hash) (defaults to: {}) —

    ({})

Options Hash (params):

  • :instance_id (required, String) —

    The identifier of the Amazon Connect instance. You can find the instance ID in the Amazon Resource Name (ARN) of the instance.

  • :name (required, String) —

    The name of the queue.

  • :description (String) —

    The description of the queue.

  • :outbound_caller_config (Types::OutboundCallerConfig) —

    The outbound caller ID name, number, and outbound whisper flow.

  • :outbound_email_config (Types::OutboundEmailConfig) —

    The outbound email address ID for a specified queue.

  • :hours_of_operation_id (required, String) —

    The identifier for the hours of operation.

  • :max_contacts (Integer) —

    The maximum number of contacts that can be in the queue before it is considered full.

  • :quick_connect_ids (Array<String>) —

    The quick connects available to agents who are working the queue.

  • :tags (Hash<String,String>) —

    The tags used to organize, track, or control access for this resource. For example, { "Tags": "key2":"value2" }.

Returns:

See Also:



2852
2853
2854
2855
 
# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/client.rb', line 2852

def create_queue(params = {}, options = {})
  req = build_request(:create_queue, params)
  req.send_request(options)
end

#create_quick_connect(params = {}) ⇒ Types::CreateQuickConnectResponse

Creates a quick connect for the specified Amazon Connect instance.

Examples:

Request syntax with placeholder values


resp = client.create_quick_connect({
  instance_id: "InstanceId", # required
  name: "QuickConnectName", # required
  description: "QuickConnectDescription",
  quick_connect_config: { # required
    quick_connect_type: "USER", # required, accepts USER, QUEUE, PHONE_NUMBER
    user_config: {
      user_id: "UserId", # required
      contact_flow_id: "ContactFlowId", # required
    },
    queue_config: {
      queue_id: "QueueId", # required
      contact_flow_id: "ContactFlowId", # required
    },
    phone_config: {
      phone_number: "PhoneNumber", # required
    },
  },
  tags: {
    "TagKey" => "TagValue",
  },
})

Response structure


resp.quick_connect_arn #=> String
resp.quick_connect_id #=> String

Parameters:

  • params (Hash) (defaults to: {}) —

    ({})

Options Hash (params):

  • :instance_id (required, String) —

    The identifier of the Amazon Connect instance. You can find the instance ID in the Amazon Resource Name (ARN) of the instance.

  • :name (required, String) —

    A unique name of the quick connect.

  • :description (String) —

    The description of the quick connect.

  • :quick_connect_config (required, Types::QuickConnectConfig) —

    Configuration settings for the quick connect.

  • :tags (Hash<String,String>) —

    The tags used to organize, track, or control access for this resource. For example, { "Tags": "key2":"value2" }.

Returns:

See Also:



2920
2921
2922
2923
 
# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/client.rb', line 2920

def create_quick_connect(params = {}, options = {})
  req = build_request(:create_quick_connect, params)
  req.send_request(options)
end

#create_routing_profile(params = {}) ⇒ Types::CreateRoutingProfileResponse

Creates a new routing profile.

Examples:

Request syntax with placeholder values


resp = client.create_routing_profile({
  instance_id: "InstanceId", # required
  name: "RoutingProfileName", # required
  description: "RoutingProfileDescription", # required
  default_outbound_queue_id: "QueueId", # required
  queue_configs: [
    {
      queue_reference: { # required
        queue_id: "QueueId", # required
        channel: "VOICE", # required, accepts VOICE, CHAT, TASK, EMAIL
      },
      priority: 1, # required
      delay: 1, # required
    },
  ],
  media_concurrencies: [ # required
    {
      channel: "VOICE", # required, accepts VOICE, CHAT, TASK, EMAIL
      concurrency: 1, # required
      cross_channel_behavior: {
        behavior_type: "ROUTE_CURRENT_CHANNEL_ONLY", # required, accepts ROUTE_CURRENT_CHANNEL_ONLY, ROUTE_ANY_CHANNEL
      },
    },
  ],
  tags: {
    "TagKey" => "TagValue",
  },
  agent_availability_timer: "TIME_SINCE_LAST_ACTIVITY", # accepts TIME_SINCE_LAST_ACTIVITY, TIME_SINCE_LAST_INBOUND
})

Response structure


resp.routing_profile_arn #=> String
resp.routing_profile_id #=> String

Parameters:

  • params (Hash) (defaults to: {}) —

    ({})

Options Hash (params):

  • :instance_id (required, String) —

    The identifier of the Amazon Connect instance. You can find the instance ID in the Amazon Resource Name (ARN) of the instance.

  • :name (required, String) —

    The name of the routing profile. Must not be more than 127 characters.

  • :description (required, String) —

    Description of the routing profile. Must not be more than 250 characters.

  • :default_outbound_queue_id (required, String) —

    The default outbound queue for the routing profile.

  • :queue_configs (Array<Types::RoutingProfileQueueConfig>) —

    The inbound queues associated with the routing profile. If no queue is added, the agent can make only outbound calls.

    The limit of 10 array members applies to the maximum number of RoutingProfileQueueConfig objects that can be passed during a CreateRoutingProfile API request. It is different from the quota of 50 queues per routing profile per instance that is listed in Amazon Connect service quotas.

  • :media_concurrencies (required, Array<Types::MediaConcurrency>) —

    The channels that agents can handle in the Contact Control Panel (CCP) for this routing profile.

  • :tags (Hash<String,String>) —

    The tags used to organize, track, or control access for this resource. For example, { "Tags": "key2":"value2" }.

  • :agent_availability_timer (String) —

    Whether agents with this routing profile will have their routing order calculated based on longest idle time or time since their last inbound contact.

Returns:

See Also:



3019
3020
3021
3022
 
# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/client.rb', line 3019

def create_routing_profile(params = {}, options = {})
  req = build_request(:create_routing_profile, params)
  req.send_request(options)
end

#create_rule(params = {}) ⇒ Types::CreateRuleResponse

Creates a rule for the specified Amazon Connect instance.

Use the Rules Function language to code conditions for the rule.

Examples:

Request syntax with placeholder values


resp = client.create_rule({
  instance_id: "InstanceId", # required
  name: "RuleName", # required
  trigger_event_source: { # required
    event_source_name: "OnPostCallAnalysisAvailable", # required, accepts OnPostCallAnalysisAvailable, OnRealTimeCallAnalysisAvailable, OnRealTimeChatAnalysisAvailable, OnPostChatAnalysisAvailable, OnZendeskTicketCreate, OnZendeskTicketStatusUpdate, OnSalesforceCaseCreate, OnContactEvaluationSubmit, OnMetricDataUpdate, OnCaseCreate, OnCaseUpdate
    integration_association_id: "IntegrationAssociationId",
  },
  function: "RuleFunction", # required
  actions: [ # required
    {
      action_type: "CREATE_TASK", # required, accepts CREATE_TASK, ASSIGN_CONTACT_CATEGORY, GENERATE_EVENTBRIDGE_EVENT, SEND_NOTIFICATION, CREATE_CASE, UPDATE_CASE, END_ASSOCIATED_TASKS, SUBMIT_AUTO_EVALUATION
      task_action: {
        name: "TaskNameExpression", # required
        description: "TaskDescriptionExpression",
        contact_flow_id: "ContactFlowId", # required
        references: {
          "ReferenceKey" => {
            value: "ReferenceValue",
            type: "URL", # required, accepts URL, ATTACHMENT, CONTACT_ANALYSIS, NUMBER, STRING, DATE, EMAIL, EMAIL_MESSAGE
            status: "AVAILABLE", # accepts AVAILABLE, DELETED, APPROVED, REJECTED, PROCESSING, FAILED
            arn: "ReferenceArn",
            status_reason: "ReferenceStatusReason",
          },
        },
      },
      event_bridge_action: {
        name: "EventBridgeActionName", # required
      },
      assign_contact_category_action: {
      },
      send_notification_action: {
        delivery_method: "EMAIL", # required, accepts EMAIL
        subject: "Subject",
        content: "Content", # required
        content_type: "PLAIN_TEXT", # required, accepts PLAIN_TEXT
        recipient: { # required
          user_tags: {
            "String" => "String",
          },
          user_ids: ["UserId"],
        },
      },
      create_case_action: {
        fields: [ # required
          {
            id: "FieldValueId", # required
            value: { # required
              boolean_value: false,
              double_value: 1.0,
              empty_value: {
              },
              string_value: "FieldStringValue",
            },
          },
        ],
        template_id: "TemplateId", # required
      },
      update_case_action: {
        fields: [ # required
          {
            id: "FieldValueId", # required
            value: { # required
              boolean_value: false,
              double_value: 1.0,
              empty_value: {
              },
              string_value: "FieldStringValue",
            },
          },
        ],
      },
      end_associated_tasks_action: {
      },
      submit_auto_evaluation_action: {
        evaluation_form_id: "EvaluationFormId", # required
      },
    },
  ],
  publish_status: "DRAFT", # required, accepts DRAFT, PUBLISHED
  client_token: "ClientToken",
})

Response structure


resp.rule_arn #=> String
resp.rule_id #=> String

Parameters:

  • params (Hash) (defaults to: {}) —

    ({})

Options Hash (params):

  • :instance_id (required, String) —

    The identifier of the Amazon Connect instance. You can find the instance ID in the Amazon Resource Name (ARN) of the instance.

  • :name (required, String) —

    A unique name for the rule.

  • :trigger_event_source (required, Types::RuleTriggerEventSource) —

    The event source to trigger the rule.

  • :function (required, String) —

    The conditions of the rule.

  • :actions (required, Array<Types::RuleAction>) —

    A list of actions to be run when the rule is triggered.

  • :publish_status (required, String) —

    The publish status of the rule.

  • :client_token (String) —

    A unique, case-sensitive identifier that you provide to ensure the idempotency of the request. If not provided, the Amazon Web Services SDK populates this field. For more information about idempotency, see Making retries safe with idempotent APIs.

    A suitable default value is auto-generated. You should normally not need to pass this option.**

Returns:

See Also:



3166
3167
3168
3169
 
# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/client.rb', line 3166

def create_rule(params = {}, options = {})
  req = build_request(:create_rule, params)
  req.send_request(options)
end

#create_security_profile(params = {}) ⇒ Types::CreateSecurityProfileResponse

Creates a security profile.

For information about security profiles, see Security Profiles in the Amazon Connect Administrator Guide. For a mapping of the API name and user interface name of the security profile permissions, see List of security profile permissions.

Examples:

Request syntax with placeholder values


resp = client.create_security_profile({
  security_profile_name: "CreateSecurityProfileName", # required
  description: "SecurityProfileDescription",
  permissions: ["SecurityProfilePermission"],
  instance_id: "InstanceId", # required
  tags: {
    "TagKey" => "TagValue",
  },
  allowed_access_control_tags: {
    "SecurityProfilePolicyKey" => "SecurityProfilePolicyValue",
  },
  tag_restricted_resources: ["TagRestrictedResourceName"],
  applications: [
    {
      namespace: "Namespace",
      application_permissions: ["Permission"],
    },
  ],
  hierarchy_restricted_resources: ["HierarchyRestrictedResourceName"],
  allowed_access_control_hierarchy_group_id: "HierarchyGroupId",
})

Response structure


resp.security_profile_id #=> String
resp.security_profile_arn #=> String

Parameters:

  • params (Hash) (defaults to: {}) —

    ({})

Options Hash (params):

  • :security_profile_name (required, String) —

    The name of the security profile.

  • :description (String) —

    The description of the security profile.

  • :permissions (Array<String>) —

    Permissions assigned to the security profile. For a list of valid permissions, see List of security profile permissions.

  • :instance_id (required, String) —

    The identifier of the Amazon Connect instance. You can find the instance ID in the Amazon Resource Name (ARN) of the instance.

  • :tags (Hash<String,String>) —

    The tags used to organize, track, or control access for this resource. For example, { "Tags": "key2":"value2" }.

  • :allowed_access_control_tags (Hash<String,String>) —

    The list of tags that a security profile uses to restrict access to resources in Amazon Connect.

  • :tag_restricted_resources (Array<String>) —

    The list of resources that a security profile applies tag restrictions to in Amazon Connect. Following are acceptable ResourceNames: User | SecurityProfile | Queue | RoutingProfile

  • :applications (Array<Types::Application>) —

    A list of third-party applications that the security profile will give access to.

  • :hierarchy_restricted_resources (Array<String>) —

    The list of resources that a security profile applies hierarchy restrictions to in Amazon Connect. Following are acceptable ResourceNames: User.

  • :allowed_access_control_hierarchy_group_id (String) —

    The identifier of the hierarchy group that a security profile uses to restrict access to resources in Amazon Connect.

Returns:

See Also:



3270
3271
3272
3273
 
# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/client.rb', line 3270

def create_security_profile(params = {}, options = {})
  req = build_request(:create_security_profile, params)
  req.send_request(options)
end

#create_task_template(params = {}) ⇒ Types::CreateTaskTemplateResponse

Creates a new task template in the specified Amazon Connect instance.

Examples:

Request syntax with placeholder values


resp = client.create_task_template({
  instance_id: "InstanceId", # required
  name: "TaskTemplateName", # required
  description: "TaskTemplateDescription",
  contact_flow_id: "ContactFlowId",
  self_assign_flow_id: "ContactFlowId",
  constraints: {
    required_fields: [
      {
        id: {
          name: "TaskTemplateFieldName",
        },
      },
    ],
    read_only_fields: [
      {
        id: {
          name: "TaskTemplateFieldName",
        },
      },
    ],
    invisible_fields: [
      {
        id: {
          name: "TaskTemplateFieldName",
        },
      },
    ],
  },
  defaults: {
    default_field_values: [
      {
        id: {
          name: "TaskTemplateFieldName",
        },
        default_value: "TaskTemplateFieldValue",
      },
    ],
  },
  status: "ACTIVE", # accepts ACTIVE, INACTIVE
  fields: [ # required
    {
      id: { # required
        name: "TaskTemplateFieldName",
      },
      description: "TaskTemplateFieldDescription",
      type: "NAME", # accepts NAME, DESCRIPTION, SCHEDULED_TIME, QUICK_CONNECT, URL, NUMBER, TEXT, TEXT_AREA, DATE_TIME, BOOLEAN, SINGLE_SELECT, EMAIL, SELF_ASSIGN, EXPIRY_DURATION
      single_select_options: ["TaskTemplateSingleSelectOption"],
    },
  ],
  client_token: "ClientToken",
})

Response structure


resp.id #=> String
resp.arn #=> String

Parameters:

  • params (Hash) (defaults to: {}) —

    ({})

Options Hash (params):

  • :instance_id (required, String) —

    The identifier of the Amazon Connect instance. You can find the instance ID in the Amazon Resource Name (ARN) of the instance.

  • :name (required, String) —

    The name of the task template.

  • :description (String) —

    The description of the task template.

  • :contact_flow_id (String) —

    The identifier of the flow that runs by default when a task is created by referencing this template.

  • :self_assign_flow_id (String) —

    The ContactFlowId for the flow that will be run if this template is used to create a self-assigned task.

  • :constraints (Types::TaskTemplateConstraints) —

    Constraints that are applicable to the fields listed.

  • :defaults (Types::TaskTemplateDefaults) —

    The default values for fields when a task is created by referencing this template.

  • :status (String) —

    Marks a template as ACTIVE or INACTIVE for a task to refer to it. Tasks can only be created from ACTIVE templates. If a template is marked as INACTIVE, then a task that refers to this template cannot be created.

  • :fields (required, Array<Types::TaskTemplateField>) —

    Fields that are part of the template.

  • :client_token (String) —

    A unique, case-sensitive identifier that you provide to ensure the idempotency of the request. If not provided, the Amazon Web Services SDK populates this field. For more information about idempotency, see Making retries safe with idempotent APIs.

    A suitable default value is auto-generated. You should normally not need to pass this option.**

Returns:

See Also:



3397
3398
3399
3400
 
# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/client.rb', line 3397

def create_task_template(params = {}, options = {})
  req = build_request(:create_task_template, params)
  req.send_request(options)
end

#create_traffic_distribution_group(params = {}) ⇒ Types::CreateTrafficDistributionGroupResponse

Creates a traffic distribution group given an Amazon Connect instance that has been replicated.

The SignInConfig distribution is available only on a default TrafficDistributionGroup (see the IsDefault parameter in the TrafficDistributionGroup data type). If you call UpdateTrafficDistribution with a modified SignInConfig and a non-default TrafficDistributionGroup, an InvalidRequestException is returned.

For more information about creating traffic distribution groups, see Set up traffic distribution groups in the Amazon Connect Administrator Guide.

Examples:

Request syntax with placeholder values


resp = client.create_traffic_distribution_group({
  name: "Name128", # required
  description: "Description250",
  instance_id: "InstanceIdOrArn", # required
  client_token: "ClientToken",
  tags: {
    "TagKey" => "TagValue",
  },
})

Response structure


resp.id #=> String
resp.arn #=> String

Parameters:

  • params (Hash) (defaults to: {}) —

    ({})

Options Hash (params):

  • :name (required, String) —

    The name for the traffic distribution group.

  • :description (String) —

    A description for the traffic distribution group.

  • :instance_id (required, String) —

    The identifier of the Amazon Connect instance that has been replicated. You can find the instanceId in the ARN of the instance.

  • :client_token (String) —

    A unique, case-sensitive identifier that you provide to ensure the idempotency of the request. If not provided, the Amazon Web Services SDK populates this field. For more information about idempotency, see Making retries safe with idempotent APIs.

    A suitable default value is auto-generated. You should normally not need to pass this option.**

  • :tags (Hash<String,String>) —

    The tags used to organize, track, or control access for this resource. For example, { "Tags": "key2":"value2" }.

Returns:

See Also:



3477
3478
3479
3480
 
# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/client.rb', line 3477

def create_traffic_distribution_group(params = {}, options = {})
  req = build_request(:create_traffic_distribution_group, params)
  req.send_request(options)
end

#create_use_case(params = {}) ⇒ Types::CreateUseCaseResponse

Creates a use case for an integration association.

Examples:

Request syntax with placeholder values


resp = client.create_use_case({
  instance_id: "InstanceId", # required
  integration_association_id: "IntegrationAssociationId", # required
  use_case_type: "RULES_EVALUATION", # required, accepts RULES_EVALUATION, CONNECT_CAMPAIGNS
  tags: {
    "TagKey" => "TagValue",
  },
})

Response structure


resp.use_case_id #=> String
resp.use_case_arn #=> String

Parameters:

  • params (Hash) (defaults to: {}) —

    ({})

Options Hash (params):

  • :instance_id (required, String) —

    The identifier of the Amazon Connect instance. You can find the instance ID in the Amazon Resource Name (ARN) of the instance.

  • :integration_association_id (required, String) —

    The identifier for the integration association.

  • :use_case_type (required, String) —

    The type of use case to associate to the integration association. Each integration association can have only one of each use case type.

  • :tags (Hash<String,String>) —

    The tags used to organize, track, or control access for this resource. For example, { "Tags": "key2":"value2" }.

Returns:

See Also:



3529
3530
3531
3532
 
# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/client.rb', line 3529

def create_use_case(params = {}, options = {})
  req = build_request(:create_use_case, params)
  req.send_request(options)
end

#create_user(params = {}) ⇒ Types::CreateUserResponse

Creates a user account for the specified Amazon Connect instance.

Certain UserIdentityInfo parameters are required in some situations. For example, Email is required if you are using SAML for identity management. FirstName and LastName are required if you are using Amazon Connect or SAML for identity management.

For information about how to create users using the Amazon Connect admin website, see Add Users in the Amazon Connect Administrator Guide.

Examples:

Request syntax with placeholder values


resp = client.create_user({
  username: "AgentUsername", # required
  password: "Password",
  identity_info: {
    first_name: "AgentFirstName",
    last_name: "AgentLastName",
    email: "Email",
    secondary_email: "Email",
    mobile: "PhoneNumber",
  },
  phone_config: { # required
    phone_type: "SOFT_PHONE", # required, accepts SOFT_PHONE, DESK_PHONE
    auto_accept: false,
    after_contact_work_time_limit: 1,
    desk_phone_number: "PhoneNumber",
  },
  directory_user_id: "DirectoryUserId",
  security_profile_ids: ["SecurityProfileId"], # required
  routing_profile_id: "RoutingProfileId", # required
  hierarchy_group_id: "HierarchyGroupId",
  instance_id: "InstanceId", # required
  tags: {
    "TagKey" => "TagValue",
  },
})

Response structure


resp.user_id #=> String
resp.user_arn #=> String

Parameters:

  • params (Hash) (defaults to: {}) —

    ({})

Options Hash (params):

  • :username (required, String) —

    The user name for the account. For instances not using SAML for identity management, the user name can include up to 20 characters. If you are using SAML for identity management, the user name can include up to 64 characters from [a-zA-Z0-9_-.\@]+.

    Username can include @ only if used in an email format. For example:

  • :password (String) —

    The password for the user account. A password is required if you are using Amazon Connect for identity management. Otherwise, it is an error to include a password.

  • :identity_info (Types::UserIdentityInfo) —

    The information about the identity of the user.

  • :phone_config (required, Types::UserPhoneConfig) —

    The phone settings for the user.

  • :directory_user_id (String) —

    The identifier of the user account in the directory used for identity management. If Amazon Connect cannot access the directory, you can specify this identifier to authenticate users. If you include the identifier, we assume that Amazon Connect cannot access the directory. Otherwise, the identity information is used to authenticate users from your directory.

    This parameter is required if you are using an existing directory for identity management in Amazon Connect when Amazon Connect cannot access your directory to authenticate users. If you are using SAML for identity management and include this parameter, an error is returned.

  • :security_profile_ids (required, Array<String>) —

    The identifier of the security profile for the user.

  • :routing_profile_id (required, String) —

    The identifier of the routing profile for the user.

  • :hierarchy_group_id (String) —

    The identifier of the hierarchy group for the user.

  • :instance_id (required, String) —

    The identifier of the Amazon Connect instance. You can find the instance ID in the Amazon Resource Name (ARN) of the instance.

  • :tags (Hash<String,String>) —

    The tags used to organize, track, or control access for this resource. For example, { "Tags": "key2":"value2" }.

Returns:

See Also:



3652
3653
3654
3655
 
# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/client.rb', line 3652

def create_user(params = {}, options = {})
  req = build_request(:create_user, params)
  req.send_request(options)
end

#create_user_hierarchy_group(params = {}) ⇒ Types::CreateUserHierarchyGroupResponse

Creates a new user hierarchy group.

Examples:

Request syntax with placeholder values


resp = client.create_user_hierarchy_group({
  name: "HierarchyGroupName", # required
  parent_group_id: "HierarchyGroupId",
  instance_id: "InstanceId", # required
  tags: {
    "TagKey" => "TagValue",
  },
})

Response structure


resp.hierarchy_group_id #=> String
resp.hierarchy_group_arn #=> String

Parameters:

  • params (Hash) (defaults to: {}) —

    ({})

Options Hash (params):

  • :name (required, String) —

    The name of the user hierarchy group. Must not be more than 100 characters.

  • :parent_group_id (String) —

    The identifier for the parent hierarchy group. The user hierarchy is created at level one if the parent group ID is null.

  • :instance_id (required, String) —

    The identifier of the Amazon Connect instance. You can find the instance ID in the Amazon Resource Name (ARN) of the instance.

  • :tags (Hash<String,String>) —

    The tags used to organize, track, or control access for this resource. For example, { "Tags": "key2":"value2" }.

Returns:

See Also:



3705
3706
3707
3708
 
# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/client.rb', line 3705

def create_user_hierarchy_group(params = {}, options = {})
  req = build_request(:create_user_hierarchy_group, params)
  req.send_request(options)
end

#create_view(params = {}) ⇒ Types::CreateViewResponse

Creates a new view with the possible status of SAVED or PUBLISHED.

The views will have a unique name for each connect instance.

It performs basic content validation if the status is SAVED or full content validation if the status is set to PUBLISHED. An error is returned if validation fails. It associates either the $SAVED qualifier or both of the $SAVED and $LATEST qualifiers with the provided view content based on the status. The view is idempotent if ClientToken is provided.

Examples:

Request syntax with placeholder values


resp = client.create_view({
  instance_id: "ViewsInstanceId", # required
  client_token: "ViewsClientToken",
  status: "PUBLISHED", # required, accepts PUBLISHED, SAVED
  content: { # required
    template: "ViewTemplate",
    actions: ["ViewAction"],
  },
  description: "ViewDescription",
  name: "ViewName", # required
  tags: {
    "TagKey" => "TagValue",
  },
})

Response structure


resp.view.id #=> String
resp.view.arn #=> String
resp.view.name #=> String
resp.view.status #=> String, one of "PUBLISHED", "SAVED"
resp.view.type #=> String, one of "CUSTOMER_MANAGED", "AWS_MANAGED"
resp.view.description #=> String
resp.view.version #=> Integer
resp.view.version_description #=> String
resp.view.content.input_schema #=> String
resp.view.content.template #=> String
resp.view.content.actions #=> Array
resp.view.content.actions[0] #=> String
resp.view.tags #=> Hash
resp.view.tags["TagKey"] #=> String
resp.view.created_time #=> Time
resp.view.last_modified_time #=> Time
resp.view.view_content_sha_256 #=> String

Parameters:

  • params (Hash) (defaults to: {}) —

    ({})

Options Hash (params):

  • :instance_id (required, String) —

    The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.

  • :client_token (String) —

    A unique Id for each create view request to avoid duplicate view creation. For example, the view is idempotent ClientToken is provided.

  • :status (required, String) —

    Indicates the view status as either SAVED or PUBLISHED. The PUBLISHED status will initiate validation on the content.

  • :content (required, Types::ViewInputContent) —

    View content containing all content necessary to render a view except for runtime input data.

    The total uncompressed content has a maximum file size of 400kB.

  • :description (String) —

    The description of the view.

  • :name (required, String) —

    The name of the view.

  • :tags (Hash<String,String>) —

    The tags associated with the view resource (not specific to view version).These tags can be used to organize, track, or control access for this resource. For example, { "tags": "key2":"value2" }.

Returns:

See Also:



3796
3797
3798
3799
 
# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/client.rb', line 3796

def create_view(params = {}, options = {})
  req = build_request(:create_view, params)
  req.send_request(options)
end

#create_view_version(params = {}) ⇒ Types::CreateViewVersionResponse

Publishes a new version of the view identifier.

Versions are immutable and monotonically increasing.

It returns the highest version if there is no change in content compared to that version. An error is displayed if the supplied ViewContentSha256 is different from the ViewContentSha256 of the $LATEST alias.

Examples:

Request syntax with placeholder values


resp = client.create_view_version({
  instance_id: "ViewsInstanceId", # required
  view_id: "ViewId", # required
  version_description: "ViewDescription",
  view_content_sha_256: "ViewContentSha256",
})

Response structure


resp.view.id #=> String
resp.view.arn #=> String
resp.view.name #=> String
resp.view.status #=> String, one of "PUBLISHED", "SAVED"
resp.view.type #=> String, one of "CUSTOMER_MANAGED", "AWS_MANAGED"
resp.view.description #=> String
resp.view.version #=> Integer
resp.view.version_description #=> String
resp.view.content.input_schema #=> String
resp.view.content.template #=> String
resp.view.content.actions #=> Array
resp.view.content.actions[0] #=> String
resp.view.tags #=> Hash
resp.view.tags["TagKey"] #=> String
resp.view.created_time #=> Time
resp.view.last_modified_time #=> Time
resp.view.view_content_sha_256 #=> String

Parameters:

  • params (Hash) (defaults to: {}) —

    ({})

Options Hash (params):

  • :instance_id (required, String) —

    The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.

  • :view_id (required, String) —

    The identifier of the view. Both ViewArn and ViewId can be used.

  • :version_description (String) —

    The description for the version being published.

  • :view_content_sha_256 (String) —

    Indicates the checksum value of the latest published view content.

Returns:

See Also:



3860
3861
3862
3863
 
# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/client.rb', line 3860

def create_view_version(params = {}, options = {})
  req = build_request(:create_view_version, params)
  req.send_request(options)
end

#create_vocabulary(params = {}) ⇒ Types::CreateVocabularyResponse

Creates a custom vocabulary associated with your Amazon Connect instance. You can set a custom vocabulary to be your default vocabulary for a given language. Contact Lens for Amazon Connect uses the default vocabulary in post-call and real-time contact analysis sessions for that language.

Examples:

Request syntax with placeholder values


resp = client.create_vocabulary({
  client_token: "ClientToken",
  instance_id: "InstanceId", # required
  vocabulary_name: "VocabularyName", # required
  language_code: "ar-AE", # required, accepts ar-AE, de-CH, de-DE, en-AB, en-AU, en-GB, en-IE, en-IN, en-US, en-WL, es-ES, es-US, fr-CA, fr-FR, hi-IN, it-IT, ja-JP, ko-KR, pt-BR, pt-PT, zh-CN, en-NZ, en-ZA, ca-ES, da-DK, fi-FI, id-ID, ms-MY, nl-NL, no-NO, pl-PL, sv-SE, tl-PH
  content: "VocabularyContent", # required
  tags: {
    "TagKey" => "TagValue",
  },
})

Response structure


resp.vocabulary_arn #=> String
resp.vocabulary_id #=> String
resp.state #=> String, one of "CREATION_IN_PROGRESS", "ACTIVE", "CREATION_FAILED", "DELETE_IN_PROGRESS"

Parameters:

  • params (Hash) (defaults to: {}) —

    ({})

Options Hash (params):

  • :client_token (String) —

    A unique, case-sensitive identifier that you provide to ensure the idempotency of the request. If not provided, the Amazon Web Services SDK populates this field. For more information about idempotency, see Making retries safe with idempotent APIs. If a create request is received more than once with same client token, subsequent requests return the previous response without creating a vocabulary again.

    A suitable default value is auto-generated. You should normally not need to pass this option.**

  • :instance_id (required, String) —

    The identifier of the Amazon Connect instance. You can find the instance ID in the Amazon Resource Name (ARN) of the instance.

  • :vocabulary_name (required, String) —

    A unique name of the custom vocabulary.

  • :language_code (required, String) —

    The language code of the vocabulary entries. For a list of languages and their corresponding language codes, see What is Amazon Transcribe?

  • :content (required, String) —

    The content of the custom vocabulary in plain-text format with a table of values. Each row in the table represents a word or a phrase, described with Phrase, IPA, SoundsLike, and DisplayAs fields. Separate the fields with TAB characters. The size limit is 50KB. For more information, see Create a custom vocabulary using a table.

  • :tags (Hash<String,String>) —

    The tags used to organize, track, or control access for this resource. For example, { "Tags": "key2":"value2" }.

Returns:

See Also:



3951
3952
3953
3954
 
# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/client.rb', line 3951

def create_vocabulary(params = {}, options = {})
  req = build_request(:create_vocabulary, params)
  req.send_request(options)
end

#deactivate_evaluation_form(params = {}) ⇒ Types::DeactivateEvaluationFormResponse

Deactivates an evaluation form in the specified Amazon Connect instance. After a form is deactivated, it is no longer available for users to start new evaluations based on the form.

Examples:

Request syntax with placeholder values


resp = client.deactivate_evaluation_form({
  instance_id: "InstanceId", # required
  evaluation_form_id: "ResourceId", # required
  evaluation_form_version: 1, # required
})

Response structure


resp.evaluation_form_id #=> String
resp.evaluation_form_arn #=> String
resp.evaluation_form_version #=> Integer

Parameters:

  • params (Hash) (defaults to: {}) —

    ({})

Options Hash (params):

  • :instance_id (required, String) —

    The identifier of the Amazon Connect instance. You can find the instance ID in the Amazon Resource Name (ARN) of the instance.

  • :evaluation_form_id (required, String) —

    The unique identifier for the evaluation form.

  • :evaluation_form_version (required, Integer) —

    A version of the evaluation form. If the version property is not provided, the latest version of the evaluation form is deactivated.

Returns:

See Also:



3999
4000
4001
4002
 
# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/client.rb', line 3999

def deactivate_evaluation_form(params = {}, options = {})
  req = build_request(:deactivate_evaluation_form, params)
  req.send_request(options)
end

#delete_attached_file(params = {}) ⇒ Struct

Deletes an attached file along with the underlying S3 Object.

The attached file is permanently deleted if S3 bucket versioning is not enabled.

Examples:

Request syntax with placeholder values


resp = client.delete_attached_file({
  instance_id: "InstanceId", # required
  file_id: "FileId", # required
  associated_resource_arn: "ARN", # required
})

Parameters:

  • params (Hash) (defaults to: {}) —

    ({})

Options Hash (params):

  • :instance_id (required, String) —

    The unique identifier of the Connect instance.

  • :file_id (required, String) —

    The unique identifier of the attached file resource.

  • :associated_resource_arn (required, String) —

    The resource to which the attached file is (being) uploaded to. Cases are the only current supported resource.

    This value must be a valid ARN.

Returns:

  • (Struct) —

    Returns an empty response.

See Also:



4041
4042
4043
4044
 
# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/client.rb', line 4041

def delete_attached_file(params = {}, options = {})
  req = build_request(:delete_attached_file, params)
  req.send_request(options)
end

#delete_contact_evaluation(params = {}) ⇒ Struct

Deletes a contact evaluation in the specified Amazon Connect instance.

Examples:

Request syntax with placeholder values


resp = client.delete_contact_evaluation({
  instance_id: "InstanceId", # required
  evaluation_id: "ResourceId", # required
})

Parameters:

  • params (Hash) (defaults to: {}) —

    ({})

Options Hash (params):

  • :instance_id (required, String) —

    The identifier of the Amazon Connect instance. You can find the instance ID in the Amazon Resource Name (ARN) of the instance.

  • :evaluation_id (required, String) —

    A unique identifier for the contact evaluation.

Returns:

  • (Struct) —

    Returns an empty response.

See Also:



4072
4073
4074
4075
 
# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/client.rb', line 4072

def delete_contact_evaluation(params = {}, options = {})
  req = build_request(:delete_contact_evaluation, params)
  req.send_request(options)
end

#delete_contact_flow(params = {}) ⇒ Struct

Deletes a flow for the specified Amazon Connect instance.

Examples:

Request syntax with placeholder values


resp = client.delete_contact_flow({
  instance_id: "InstanceId", # required
  contact_flow_id: "ContactFlowId", # required
})

Parameters:

  • params (Hash) (defaults to: {}) —

    ({})

Options Hash (params):

  • :instance_id (required, String) —

    The identifier of the Amazon Connect instance. You can find the instance ID in the Amazon Resource Name (ARN) of the instance.

  • :contact_flow_id (required, String) —

    The identifier of the flow.

Returns:

  • (Struct) —

    Returns an empty response.

See Also:



4103
4104
4105
4106
 
# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/client.rb', line 4103

def delete_contact_flow(params = {}, options = {})
  req = build_request(:delete_contact_flow, params)
  req.send_request(options)
end

#delete_contact_flow_module(params = {}) ⇒ Struct

Deletes the specified flow module.

Examples:

Request syntax with placeholder values


resp = client.delete_contact_flow_module({
  instance_id: "InstanceId", # required
  contact_flow_module_id: "ContactFlowModuleId", # required
})

Parameters:

  • params (Hash) (defaults to: {}) —

    ({})

Options Hash (params):

  • :instance_id (required, String) —

    The identifier of the Amazon Connect instance. You can find the instance ID in the Amazon Resource Name (ARN) of the instance.

  • :contact_flow_module_id (required, String) —

    The identifier of the flow module.

Returns:

  • (Struct) —

    Returns an empty response.

See Also:



4134
4135
4136
4137
 
# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/client.rb', line 4134

def delete_contact_flow_module(params = {}, options = {})
  req = build_request(:delete_contact_flow_module, params)
  req.send_request(options)
end

#delete_email_address(params = {}) ⇒ Struct

Deletes email address from the specified Amazon Connect instance.

Examples:

Request syntax with placeholder values


resp = client.delete_email_address({
  instance_id: "InstanceId", # required
  email_address_id: "EmailAddressId", # required
})

Parameters:

  • params (Hash) (defaults to: {}) —

    ({})

Options Hash (params):

  • :instance_id (required, String) —

    The identifier of the Amazon Connect instance. You can find the instance ID in the Amazon Resource Name (ARN) of the instance.

  • :email_address_id (required, String) —

    The identifier of the email address.

Returns:

  • (Struct) —

    Returns an empty response.

See Also:



4165
4166
4167
4168
 
# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/client.rb', line 4165

def delete_email_address(params = {}, options = {})
  req = build_request(:delete_email_address, params)
  req.send_request(options)
end

#delete_evaluation_form(params = {}) ⇒ Struct

Deletes an evaluation form in the specified Amazon Connect instance.

  • If the version property is provided, only the specified version of the evaluation form is deleted.

  • If no version is provided, then the full form (all versions) is deleted.

Examples:

Request syntax with placeholder values


resp = client.delete_evaluation_form({
  instance_id: "InstanceId", # required
  evaluation_form_id: "ResourceId", # required
  evaluation_form_version: 1,
})

Parameters:

  • params (Hash) (defaults to: {}) —

    ({})

Options Hash (params):

  • :instance_id (required, String) —

    The identifier of the Amazon Connect instance. You can find the instance ID in the Amazon Resource Name (ARN) of the instance.

  • :evaluation_form_id (required, String) —

    The unique identifier for the evaluation form.

  • :evaluation_form_version (Integer) —

    The unique identifier for the evaluation form.

Returns:

  • (Struct) —

    Returns an empty response.

See Also:



4206
4207
4208
4209
 
# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/client.rb', line 4206

def delete_evaluation_form(params = {}, options = {})
  req = build_request(:delete_evaluation_form, params)
  req.send_request(options)
end

#delete_hours_of_operation(params = {}) ⇒ Struct

This API is in preview release for Amazon Connect and is subject to change.

Deletes an hours of operation.

Examples:

Request syntax with placeholder values


resp = client.delete_hours_of_operation({
  instance_id: "InstanceId", # required
  hours_of_operation_id: "HoursOfOperationId", # required
})

Parameters:

  • params (Hash) (defaults to: {}) —

    ({})

Options Hash (params):

  • :instance_id (required, String) —

    The identifier of the Amazon Connect instance. You can find the instance ID in the Amazon Resource Name (ARN) of the instance.

  • :hours_of_operation_id (required, String) —

    The identifier for the hours of operation.

Returns:

  • (Struct) —

    Returns an empty response.

See Also:



4240
4241
4242
4243
 
# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/client.rb', line 4240

def delete_hours_of_operation(params = {}, options = {})
  req = build_request(:delete_hours_of_operation, params)
  req.send_request(options)
end

#delete_instance(params = {}) ⇒ Struct

This API is in preview release for Amazon Connect and is subject to change.

Deletes the Amazon Connect instance. For more information, see Delete your Amazon Connect instance in the Amazon Connect Administrator Guide.

Amazon Connect enforces a limit on the total number of instances that you can create or delete in 30 days. If you exceed this limit, you will get an error message indicating there has been an excessive number of attempts at creating or deleting instances. You must wait 30 days before you can restart creating and deleting instances in your account.

Examples:

Request syntax with placeholder values


resp = client.delete_instance({
  instance_id: "InstanceId", # required
})

Parameters:

  • params (Hash) (defaults to: {}) —

    ({})

Options Hash (params):

  • :instance_id (required, String) —

    The identifier of the Amazon Connect instance. You can find the instance ID in the Amazon Resource Name (ARN) of the instance.

Returns:

  • (Struct) —

    Returns an empty response.

See Also:



4283
4284
4285
4286
 
# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/client.rb', line 4283

def delete_instance(params = {}, options = {})
  req = build_request(:delete_instance, params)
  req.send_request(options)
end

#delete_integration_association(params = {}) ⇒ Struct

Deletes an Amazon Web Services resource association from an Amazon Connect instance. The association must not have any use cases associated with it.

Examples:

Request syntax with placeholder values


resp = client.delete_integration_association({
  instance_id: "InstanceId", # required
  integration_association_id: "IntegrationAssociationId", # required
})

Parameters:

  • params (Hash) (defaults to: {}) —

    ({})

Options Hash (params):

  • :instance_id (required, String) —

    The identifier of the Amazon Connect instance. You can find the instance ID in the Amazon Resource Name (ARN) of the instance.

  • :integration_association_id (required, String) —

    The identifier for the integration association.

Returns:

  • (Struct) —

    Returns an empty response.

See Also:



4316
4317
4318
4319
 
# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/client.rb', line 4316

def delete_integration_association(params = {}, options = {})
  req = build_request(:delete_integration_association, params)
  req.send_request(options)
end

#delete_predefined_attribute(params = {}) ⇒ Struct

Deletes a predefined attribute from the specified Amazon Connect instance.

Examples:

Request syntax with placeholder values


resp = client.delete_predefined_attribute({
  instance_id: "InstanceId", # required
  name: "PredefinedAttributeName", # required
})

Parameters:

  • params (Hash) (defaults to: {}) —

    ({})

Options Hash (params):

  • :instance_id (required, String) —

    The identifier of the Amazon Connect instance. You can find the instance ID in the Amazon Resource Name (ARN) of the instance.

  • :name (required, String) —

    The name of the predefined attribute.

Returns:

  • (Struct) —

    Returns an empty response.

See Also:



4344
4345
4346
4347
 
# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/client.rb', line 4344

def delete_predefined_attribute(params = {}, options = {})
  req = build_request(:delete_predefined_attribute, params)
  req.send_request(options)
end

#delete_prompt(params = {}) ⇒ Struct

Deletes a prompt.

Examples:

Request syntax with placeholder values


resp = client.delete_prompt({
  instance_id: "InstanceId", # required
  prompt_id: "PromptId", # required
})

Parameters:

  • params (Hash) (defaults to: {}) —

    ({})

Options Hash (params):

  • :instance_id (required, String) —

    The identifier of the Amazon Connect instance. You can find the instance ID in the Amazon Resource Name (ARN) of the instance.

  • :prompt_id (required, String) —

    A unique identifier for the prompt.

Returns:

  • (Struct) —

    Returns an empty response.

See Also:



4375
4376
4377
4378
 
# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/client.rb', line 4375

def delete_prompt(params = {}, options = {})
  req = build_request(:delete_prompt, params)
  req.send_request(options)
end

#delete_queue(params = {}) ⇒ Struct

Deletes a queue. It isn't possible to delete a queue by using the Amazon Connect admin website.

Examples:

Request syntax with placeholder values


resp = client.delete_queue({
  instance_id: "InstanceId", # required
  queue_id: "QueueId", # required
})

Parameters:

  • params (Hash) (defaults to: {}) —

    ({})

Options Hash (params):

  • :instance_id (required, String) —

    The identifier of the Amazon Connect instance. You can find the instance ID in the Amazon Resource Name (ARN) of the instance.

  • :queue_id (required, String) —

    The identifier for the queue.

Returns:

  • (Struct) —

    Returns an empty response.

See Also:



4407
4408
4409
4410
 
# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/client.rb', line 4407

def delete_queue(params = {}, options = {})
  req = build_request(:delete_queue, params)
  req.send_request(options)
end

#delete_quick_connect(params = {}) ⇒ Struct

Deletes a quick connect.

After calling DeleteUser, it's important to call DeleteQuickConnect to delete any records related to the deleted users. This will help you:

  • Avoid dangling resources that impact your service quotas.

  • Remove deleted users so they don't appear to agents as transfer options.

  • Avoid the disruption of other Amazon Connect processes, such as instance replication and syncing if you're using Amazon Connect Global Resiliency.

Examples:

Request syntax with placeholder values


resp = client.delete_quick_connect({
  instance_id: "InstanceId", # required
  quick_connect_id: "QuickConnectId", # required
})

Parameters:

  • params (Hash) (defaults to: {}) —

    ({})

Options Hash (params):

  • :instance_id (required, String) —

    The identifier of the Amazon Connect instance. You can find the instance ID in the Amazon Resource Name (ARN) of the instance.

  • :quick_connect_id (required, String) —

    The identifier for the quick connect.

Returns:

  • (Struct) —

    Returns an empty response.

See Also:



4456
4457
4458
4459
 
# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/client.rb', line 4456

def delete_quick_connect(params = {}, options = {})
  req = build_request(:delete_quick_connect, params)
  req.send_request(options)
end

#delete_routing_profile(params = {}) ⇒ Struct

Deletes a routing profile.

Examples:

Request syntax with placeholder values


resp = client.delete_routing_profile({
  instance_id: "InstanceId", # required
  routing_profile_id: "RoutingProfileId", # required
})

Parameters:

  • params (Hash) (defaults to: {}) —

    ({})

Options Hash (params):

  • :instance_id (required, String) —

    The identifier of the Amazon Connect instance. You can find the instance ID in the Amazon Resource Name (ARN) of the instance.

  • :routing_profile_id (required, String) —

    The identifier of the routing profile.

Returns:

  • (Struct) —

    Returns an empty response.

See Also:



4487
4488
4489
4490
 
# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/client.rb', line 4487

def delete_routing_profile(params = {}, options = {})
  req = build_request(:delete_routing_profile, params)
  req.send_request(options)
end

#delete_rule(params = {}) ⇒ Struct

Deletes a rule for the specified Amazon Connect instance.

Examples:

Request syntax with placeholder values


resp = client.delete_rule({
  instance_id: "InstanceId", # required
  rule_id: "RuleId", # required
})

Parameters:

  • params (Hash) (defaults to: {}) —

    ({})

Options Hash (params):

  • :instance_id (required, String) —

    The identifier of the Amazon Connect instance. You can find the instance ID in the Amazon Resource Name (ARN) of the instance.

  • :rule_id (required, String) —

    A unique identifier for the rule.

Returns:

  • (Struct) —

    Returns an empty response.

See Also:



4518
4519
4520
4521
 
# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/client.rb', line 4518

def delete_rule(params = {}, options = {})
  req = build_request(:delete_rule, params)
  req.send_request(options)
end

#delete_security_profile(params = {}) ⇒ Struct

Deletes a security profile.

Examples:

Request syntax with placeholder values


resp = client.delete_security_profile({
  instance_id: "InstanceId", # required
  security_profile_id: "SecurityProfileId", # required
})

Parameters:

  • params (Hash) (defaults to: {}) —

    ({})

Options Hash (params):

  • :instance_id (required, String) —

    The identifier of the Amazon Connect instance. You can find the instance ID in the Amazon Resource Name (ARN) of the instance.

  • :security_profile_id (required, String) —

    The identifier for the security profle.

Returns:

  • (Struct) —

    Returns an empty response.

See Also:



4549
4550
4551
4552
 
# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/client.rb', line 4549

def delete_security_profile(params = {}, options = {})
  req = build_request(:delete_security_profile, params)
  req.send_request(options)
end

#delete_task_template(params = {}) ⇒ Struct

Deletes the task template.

Examples:

Request syntax with placeholder values


resp = client.delete_task_template({
  instance_id: "InstanceId", # required
  task_template_id: "TaskTemplateId", # required
})

Parameters:

  • params (Hash) (defaults to: {}) —

    ({})

Options Hash (params):

  • :instance_id (required, String) —

    The identifier of the Amazon Connect instance. You can find the instance ID in the Amazon Resource Name (ARN) of the instance.

  • :task_template_id (required, String) —

    A unique identifier for the task template.

Returns:

  • (Struct) —

    Returns an empty response.

See Also:



4580
4581
4582
4583
 
# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/client.rb', line 4580

def delete_task_template(params = {}, options = {})
  req = build_request(:delete_task_template, params)
  req.send_request(options)
end

#delete_traffic_distribution_group(params = {}) ⇒ Struct

Deletes a traffic distribution group. This API can be called only in the Region where the traffic distribution group is created.

For more information about deleting traffic distribution groups, see Delete traffic distribution groups in the Amazon Connect Administrator Guide.

Examples:

Request syntax with placeholder values


resp = client.delete_traffic_distribution_group({
  traffic_distribution_group_id: "TrafficDistributionGroupIdOrArn", # required
})

Parameters:

  • params (Hash) (defaults to: {}) —

    ({})

Options Hash (params):

  • :traffic_distribution_group_id (required, String) —

    The identifier of the traffic distribution group. This can be the ID or the ARN of the traffic distribution group.

Returns:

  • (Struct) —

    Returns an empty response.

See Also:



4612
4613
4614
4615
 
# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/client.rb', line 4612

def delete_traffic_distribution_group(params = {}, options = {})
  req = build_request(:delete_traffic_distribution_group, params)
  req.send_request(options)
end

#delete_use_case(params = {}) ⇒ Struct

Deletes a use case from an integration association.

Examples:

Request syntax with placeholder values


resp = client.delete_use_case({
  instance_id: "InstanceId", # required
  integration_association_id: "IntegrationAssociationId", # required
  use_case_id: "UseCaseId", # required
})

Parameters:

  • params (Hash) (defaults to: {}) —

    ({})

Options Hash (params):

  • :instance_id (required, String) —

    The identifier of the Amazon Connect instance. You can find the instance ID in the Amazon Resource Name (ARN) of the instance.

  • :integration_association_id (required, String) —

    The identifier for the integration association.

  • :use_case_id (required, String) —

    The identifier for the use case.

Returns:

  • (Struct) —

    Returns an empty response.

See Also:



4647
4648
4649
4650
 
# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/client.rb', line 4647

def delete_use_case(params = {}, options = {})
  req = build_request(:delete_use_case, params)
  req.send_request(options)
end

#delete_user(params = {}) ⇒ Struct

Deletes a user account from the specified Amazon Connect instance.

For information about what happens to a user's data when their account is deleted, see Delete Users from Your Amazon Connect Instance in the Amazon Connect Administrator Guide.

After calling DeleteUser, call DeleteQuickConnect to delete any records related to the deleted users. This will help you:

  • Avoid dangling resources that impact your service quotas.

  • Remove deleted users so they don't appear to agents as transfer options.

  • Avoid the disruption of other Amazon Connect processes, such as instance replication and syncing if you're using Amazon Connect Global Resiliency.

Examples:

Request syntax with placeholder values


resp = client.delete_user({
  instance_id: "InstanceId", # required
  user_id: "UserId", # required
})

Parameters:

  • params (Hash) (defaults to: {}) —

    ({})

Options Hash (params):

  • :instance_id (required, String) —

    The identifier of the Amazon Connect instance. You can find the instance ID in the Amazon Resource Name (ARN) of the instance.

  • :user_id (required, String) —

    The identifier of the user.

Returns:

  • (Struct) —

    Returns an empty response.

See Also:



4700
4701
4702
4703
 
# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/client.rb', line 4700

def delete_user(params = {}, options = {})
  req = build_request(:delete_user, params)
  req.send_request(options)
end

#delete_user_hierarchy_group(params = {}) ⇒ Struct

Deletes an existing user hierarchy group. It must not be associated with any agents or have any active child groups.

Examples:

Request syntax with placeholder values


resp = client.delete_user_hierarchy_group({
  hierarchy_group_id: "HierarchyGroupId", # required
  instance_id: "InstanceId", # required
})

Parameters:

  • params (Hash) (defaults to: {}) —

    ({})

Options Hash (params):

  • :hierarchy_group_id (required, String) —

    The identifier of the hierarchy group.

  • :instance_id (required, String) —

    The identifier of the Amazon Connect instance. You can find the instance ID in the Amazon Resource Name (ARN) of the instance.

Returns:

  • (Struct) —

    Returns an empty response.

See Also:



4732
4733
4734
4735
 
# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/client.rb', line 4732

def delete_user_hierarchy_group(params = {}, options = {})
  req = build_request(:delete_user_hierarchy_group, params)
  req.send_request(options)
end

#delete_view(params = {}) ⇒ Struct

Deletes the view entirely. It deletes the view and all associated qualifiers (versions and aliases).

Examples:

Request syntax with placeholder values


resp = client.delete_view({
  instance_id: "ViewsInstanceId", # required
  view_id: "ViewId", # required
})

Parameters:

  • params (Hash) (defaults to: {}) —

    ({})

Options Hash (params):

  • :instance_id (required, String) —

    The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.

  • :view_id (required, String) —

    The identifier of the view. Both ViewArn and ViewId can be used.

Returns:

  • (Struct) —

    Returns an empty response.

See Also:



4760
4761
4762
4763
 
# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/client.rb', line 4760

def delete_view(params = {}, options = {})
  req = build_request(:delete_view, params)
  req.send_request(options)
end

#delete_view_version(params = {}) ⇒ Struct

Deletes the particular version specified in ViewVersion identifier.

Examples:

Request syntax with placeholder values


resp = client.delete_view_version({
  instance_id: "ViewsInstanceId", # required
  view_id: "ViewId", # required
  view_version: 1, # required
})

Parameters:

  • params (Hash) (defaults to: {}) —

    ({})

Options Hash (params):

  • :instance_id (required, String) —

    The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.

  • :view_id (required, String) —

    The identifier of the view. Both ViewArn and ViewId can be used.

  • :view_version (required, Integer) —

    The version number of the view.

Returns:

  • (Struct) —

    Returns an empty response.

See Also:



4791
4792
4793
4794
 
# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/client.rb', line 4791

def delete_view_version(params = {}, options = {})
  req = build_request(:delete_view_version, params)
  req.send_request(options)
end

#delete_vocabulary(params = {}) ⇒ Types::DeleteVocabularyResponse

Deletes the vocabulary that has the given identifier.

Examples:

Request syntax with placeholder values


resp = client.delete_vocabulary({
  instance_id: "InstanceId", # required
  vocabulary_id: "VocabularyId", # required
})

Response structure


resp.vocabulary_arn #=> String
resp.vocabulary_id #=> String
resp.state #=> String, one of "CREATION_IN_PROGRESS", "ACTIVE", "CREATION_FAILED", "DELETE_IN_PROGRESS"

Parameters:

  • params (Hash) (defaults to: {}) —

    ({})

Options Hash (params):

  • :instance_id (required, String) —

    The identifier of the Amazon Connect instance. You can find the instance ID in the Amazon Resource Name (ARN) of the instance.

  • :vocabulary_id (required, String) —

    The identifier of the custom vocabulary.

Returns:

See Also:



4832
4833
4834
4835
 
# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/client.rb', line 4832

def delete_vocabulary(params = {}, options = {})
  req = build_request(:delete_vocabulary, params)
  req.send_request(options)
end

#describe_agent_status(params = {}) ⇒ Types::DescribeAgentStatusResponse

This API is in preview release for Amazon Connect and is subject to change.

Describes an agent status.

Examples:

Request syntax with placeholder values


resp = client.describe_agent_status({
  instance_id: "InstanceId", # required
  agent_status_id: "AgentStatusId", # required
})

Response structure


resp.agent_status.agent_status_arn #=> String
resp.agent_status.agent_status_id #=> String
resp.agent_status.name #=> String
resp.agent_status.description #=> String
resp.agent_status.type #=> String, one of "ROUTABLE", "CUSTOM", "OFFLINE"
resp.agent_status.display_order #=> Integer
resp.agent_status.state #=> String, one of "ENABLED", "DISABLED"
resp.agent_status.tags #=> Hash
resp.agent_status.tags["TagKey"] #=> String
resp.agent_status.last_modified_time #=> Time
resp.agent_status.last_modified_region #=> String

Parameters:

  • params (Hash) (defaults to: {}) —

    ({})

Options Hash (params):

  • :instance_id (required, String) —

    The identifier of the Amazon Connect instance. You can find the instance ID in the Amazon Resource Name (ARN) of the instance.

  • :agent_status_id (required, String) —

    The identifier for the agent status.

Returns:

See Also:



4882
4883
4884
4885
 
# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/client.rb', line 4882

def describe_agent_status(params = {}, options = {})
  req = build_request(:describe_agent_status, params)
  req.send_request(options)
end

#describe_authentication_profile(params = {}) ⇒ Types::DescribeAuthenticationProfileResponse

This API is in preview release for Amazon Connect and is subject to change. To request access to this API, contact Amazon Web Services Support.

Describes the target authentication profile.

Examples:

Request syntax with placeholder values


resp = client.describe_authentication_profile({
  authentication_profile_id: "AuthenticationProfileId", # required
  instance_id: "InstanceId", # required
})

Response structure


resp.authentication_profile.id #=> String
resp.authentication_profile.arn #=> String
resp.authentication_profile.name #=> String
resp.authentication_profile.description #=> String
resp.authentication_profile.allowed_ips #=> Array
resp.authentication_profile.allowed_ips[0] #=> String
resp.authentication_profile.blocked_ips #=> Array
resp.authentication_profile.blocked_ips[0] #=> String
resp.authentication_profile.is_default #=> Boolean
resp.authentication_profile.created_time #=> Time
resp.authentication_profile.last_modified_time #=> Time
resp.authentication_profile.last_modified_region #=> String
resp.authentication_profile.periodic_session_duration #=> Integer
resp.authentication_profile.max_session_duration #=> Integer

Parameters:

  • params (Hash) (defaults to: {}) —

    ({})

Options Hash (params):

  • :authentication_profile_id (required, String) —

    A unique identifier for the authentication profile.

  • :instance_id (required, String) —

    The identifier of the Amazon Connect instance. You can find the instance ID in the Amazon Resource Name (ARN) of the instance.

Returns:

See Also:



4936
4937
4938
4939
 
# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/client.rb', line 4936

def describe_authentication_profile(params = {}, options = {})
  req = build_request(:describe_authentication_profile, params)
  req.send_request(options)
end

#describe_contact(params = {}) ⇒ Types::DescribeContactResponse

This API is in preview release for Amazon Connect and is subject to change.

Describes the specified contact.

Contact information remains available in Amazon Connect for 24 months from the InitiationTimestamp, and then it is deleted. Only contact information that is available in Amazon Connect is returned by this API

Examples:

Request syntax with placeholder values


resp = client.describe_contact({
  instance_id: "InstanceId", # required
  contact_id: "ContactId", # required
})

Response structure


resp.contact.arn #=> String
resp.contact.id #=> String
resp.contact.initial_contact_id #=> String
resp.contact.previous_contact_id #=> String
resp.contact.contact_association_id #=> String
resp.contact.initiation_method #=> String, one of "INBOUND", "OUTBOUND", "TRANSFER", "QUEUE_TRANSFER", "CALLBACK", "API", "DISCONNECT", "MONITOR", "EXTERNAL_OUTBOUND", "WEBRTC_API", "AGENT_REPLY", "FLOW"
resp.contact.name #=> String
resp.contact.description #=> String
resp.contact.channel #=> String, one of "VOICE", "CHAT", "TASK", "EMAIL"
resp.contact.queue_info.id #=> String
resp.contact.queue_info.enqueue_timestamp #=> Time
resp.contact.agent_info.id #=> String
resp.contact.agent_info.connected_to_agent_timestamp #=> Time
resp.contact.agent_info.agent_pause_duration_in_seconds #=> Integer
resp.contact.agent_info.hierarchy_groups.level_1.arn #=> String
resp.contact.agent_info.hierarchy_groups.level_2.arn #=> String
resp.contact.agent_info.hierarchy_groups.level_3.arn #=> String
resp.contact.agent_info.hierarchy_groups.level_4.arn #=> String
resp.contact.agent_info.hierarchy_groups.level_5.arn #=> String
resp.contact.agent_info.device_info.platform_name #=> String
resp.contact.agent_info.device_info.platform_version #=> String
resp.contact.agent_info.device_info.operating_system #=> String
resp.contact.agent_info.capabilities.video #=> String, one of "SEND"
resp.contact.agent_info.capabilities.screen_share #=> String, one of "SEND"
resp.contact.initiation_timestamp #=> Time
resp.contact.disconnect_timestamp #=> Time
resp.contact.last_update_timestamp #=> Time
resp.contact.last_paused_timestamp #=> Time
resp.contact.last_resumed_timestamp #=> Time
resp.contact.total_pause_count #=> Integer
resp.contact.total_pause_duration_in_seconds #=> Integer
resp.contact.scheduled_timestamp #=> Time
resp.contact.related_contact_id #=> String
resp.contact.wisdom_info.session_arn #=> String
resp.contact.customer_endpoint.type #=> String, one of "TELEPHONE_NUMBER", "VOIP", "CONTACT_FLOW", "CONNECT_PHONENUMBER_ARN", "EMAIL_ADDRESS"
resp.contact.customer_endpoint.address #=> String
resp.contact.customer_endpoint.display_name #=> String
resp.contact.system_endpoint.type #=> String, one of "TELEPHONE_NUMBER", "VOIP", "CONTACT_FLOW", "CONNECT_PHONENUMBER_ARN", "EMAIL_ADDRESS"
resp.contact.system_endpoint.address #=> String
resp.contact.system_endpoint.display_name #=> String
resp.contact.queue_time_adjustment_seconds #=> Integer
resp.contact.queue_priority #=> Integer
resp.contact.tags #=> Hash
resp.contact.tags["ContactTagKey"] #=> String
resp.contact.connected_to_system_timestamp #=> Time
resp.contact.routing_criteria.steps #=> Array
resp.contact.routing_criteria.steps[0].expiry.duration_in_seconds #=> Integer
resp.contact.routing_criteria.steps[0].expiry.expiry_timestamp #=> Time
resp.contact.routing_criteria.steps[0].expression.attribute_condition.name #=> String
resp.contact.routing_criteria.steps[0].expression.attribute_condition.value #=> String
resp.contact.routing_criteria.steps[0].expression.attribute_condition.proficiency_level #=> Float
resp.contact.routing_criteria.steps[0].expression.attribute_condition.match_criteria.agents_criteria.agent_ids #=> Array
resp.contact.routing_criteria.steps[0].expression.attribute_condition.match_criteria.agents_criteria.agent_ids[0] #=> String
resp.contact.routing_criteria.steps[0].expression.attribute_condition.comparison_operator #=> String
resp.contact.routing_criteria.steps[0].expression.and_expression #=> Array
resp.contact.routing_criteria.steps[0].expression.and_expression[0] #=> Types::Expression
resp.contact.routing_criteria.steps[0].expression.or_expression #=> Array
resp.contact.routing_criteria.steps[0].expression.or_expression[0] #=> Types::Expression
resp.contact.routing_criteria.steps[0].status #=> String, one of "ACTIVE", "INACTIVE", "JOINED", "EXPIRED"
resp.contact.routing_criteria.activation_timestamp #=> Time
resp.contact.routing_criteria.index #=> Integer
resp.contact.customer.device_info.platform_name #=> String
resp.contact.customer.device_info.platform_version #=> String
resp.contact.customer.device_info.operating_system #=> String
resp.contact.customer.capabilities.video #=> String, one of "SEND"
resp.contact.customer.capabilities.screen_share #=> String, one of "SEND"
resp.contact.campaign.campaign_id #=> String
resp.contact.answering_machine_detection_status #=> String, one of "ANSWERED", "UNDETECTED", "ERROR", "HUMAN_ANSWERED", "SIT_TONE_DETECTED", "SIT_TONE_BUSY", "SIT_TONE_INVALID_NUMBER", "FAX_MACHINE_DETECTED", "VOICEMAIL_BEEP", "VOICEMAIL_NO_BEEP", "AMD_UNRESOLVED", "AMD_UNANSWERED", "AMD_ERROR", "AMD_NOT_APPLICABLE"
resp.contact.customer_voice_activity.greeting_start_timestamp #=> Time
resp.contact.customer_voice_activity.greeting_end_timestamp #=> Time
resp.contact.quality_metrics.agent.audio.quality_score #=> Float
resp.contact.quality_metrics.agent.audio.potential_quality_issues #=> Array
resp.contact.quality_metrics.agent.audio.potential_quality_issues[0] #=> String
resp.contact.quality_metrics.customer.audio.quality_score #=> Float
resp.contact.quality_metrics.customer.audio.potential_quality_issues #=> Array
resp.contact.quality_metrics.customer.audio.potential_quality_issues[0] #=> String
resp.contact.disconnect_details.potential_disconnect_issue #=> String
resp.contact.additional_email_recipients.to_list #=> Array
resp.contact.additional_email_recipients.to_list[0].address #=> String
resp.contact.additional_email_recipients.to_list[0].display_name #=> String
resp.contact.additional_email_recipients.cc_list #=> Array
resp.contact.additional_email_recipients.cc_list[0].address #=> String
resp.contact.additional_email_recipients.cc_list[0].display_name #=> String
resp.contact.segment_attributes #=> Hash
resp.contact.segment_attributes["SegmentAttributeName"].value_string #=> String
resp.contact.segment_attributes["SegmentAttributeName"].value_map #=> Hash
resp.contact.segment_attributes["SegmentAttributeName"].value_map["SegmentAttributeName"] #=> Types::SegmentAttributeValue
resp.contact.segment_attributes["SegmentAttributeName"].value_integer #=> Integer

Parameters:

  • params (Hash) (defaults to: {}) —

    ({})

Options Hash (params):

  • :instance_id (required, String) —

    The identifier of the Amazon Connect instance. You can find the instance ID in the Amazon Resource Name (ARN) of the instance.

  • :contact_id (required, String) —

    The identifier of the contact.

Returns:

See Also:



5068
5069
5070
5071
 
# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/client.rb', line 5068

def describe_contact(params = {}, options = {})
  req = build_request(:describe_contact, params)
  req.send_request(options)
end

#describe_contact_evaluation(params = {}) ⇒ Types::DescribeContactEvaluationResponse

Describes a contact evaluation in the specified Amazon Connect instance.

Examples:

Request syntax with placeholder values


resp = client.describe_contact_evaluation({
  instance_id: "InstanceId", # required
  evaluation_id: "ResourceId", # required
})

Response structure


resp.evaluation.evaluation_id #=> String
resp.evaluation.evaluation_arn #=> String
resp.evaluation.metadata.contact_id #=> String
resp.evaluation.metadata.evaluator_arn #=> String
resp.evaluation.metadata.contact_agent_id #=> String
resp.evaluation.metadata.score.percentage #=> Float
resp.evaluation.metadata.score.not_applicable #=> Boolean
resp.evaluation.metadata.score.automatic_fail #=> Boolean
resp.evaluation.answers #=> Hash
resp.evaluation.answers["ResourceId"].value.string_value #=> String
resp.evaluation.answers["ResourceId"].value.numeric_value #=> Float
resp.evaluation.answers["ResourceId"].value.not_applicable #=> Boolean
resp.evaluation.answers["ResourceId"].system_suggested_value.string_value #=> String
resp.evaluation.answers["ResourceId"].system_suggested_value.numeric_value #=> Float
resp.evaluation.answers["ResourceId"].system_suggested_value.not_applicable #=> Boolean
resp.evaluation.notes #=> Hash
resp.evaluation.notes["ResourceId"].value #=> String
resp.evaluation.status #=> String, one of "DRAFT", "SUBMITTED"
resp.evaluation.scores #=> Hash
resp.evaluation.scores["ResourceId"].percentage #=> Float
resp.evaluation.scores["ResourceId"].not_applicable #=> Boolean
resp.evaluation.scores["ResourceId"].automatic_fail #=> Boolean
resp.evaluation.created_time #=> Time
resp.evaluation.last_modified_time #=> Time
resp.evaluation.tags #=> Hash
resp.evaluation.tags["TagKey"] #=> String
resp.evaluation_form.evaluation_form_version #=> Integer
resp.evaluation_form.evaluation_form_id #=> String
resp.evaluation_form.evaluation_form_arn #=> String
resp.evaluation_form.title #=> String
resp.evaluation_form.description #=> String
resp.evaluation_form.items #=> Array
resp.evaluation_form.items[0].section.title #=> String
resp.evaluation_form.items[0].section.ref_id #=> String
resp.evaluation_form.items[0].section.instructions #=> String
resp.evaluation_form.items[0].section.items #=> Types::EvaluationFormItemsList
resp.evaluation_form.items[0].section.weight #=> Float
resp.evaluation_form.items[0].question.title #=> String
resp.evaluation_form.items[0].question.instructions #=> String
resp.evaluation_form.items[0].question.ref_id #=> String
resp.evaluation_form.items[0].question.not_applicable_enabled #=> Boolean
resp.evaluation_form.items[0].question.question_type #=> String, one of "TEXT", "SINGLESELECT", "NUMERIC"
resp.evaluation_form.items[0].question.question_type_properties.numeric.min_value #=> Integer
resp.evaluation_form.items[0].question.question_type_properties.numeric.max_value #=> Integer
resp.evaluation_form.items[0].question.question_type_properties.numeric.options #=> Array
resp.evaluation_form.items[0].question.question_type_properties.numeric.options[0].min_value #=> Integer
resp.evaluation_form.items[0].question.question_type_properties.numeric.options[0].max_value #=> Integer
resp.evaluation_form.items[0].question.question_type_properties.numeric.options[0].score #=> Integer
resp.evaluation_form.items[0].question.question_type_properties.numeric.options[0].automatic_fail #=> Boolean
resp.evaluation_form.items[0].question.question_type_properties.numeric.automation.property_value.label #=> String, one of "OVERALL_CUSTOMER_SENTIMENT_SCORE", "OVERALL_AGENT_SENTIMENT_SCORE", "NON_TALK_TIME", "NON_TALK_TIME_PERCENTAGE", "NUMBER_OF_INTERRUPTIONS", "CONTACT_DURATION", "AGENT_INTERACTION_DURATION", "CUSTOMER_HOLD_TIME"
resp.evaluation_form.items[0].question.question_type_properties.single_select.options #=> Array
resp.evaluation_form.items[0].question.question_type_properties.single_select.options[0].ref_id #=> String
resp.evaluation_form.items[0].question.question_type_properties.single_select.options[0].text #=> String
resp.evaluation_form.items[0].question.question_type_properties.single_select.options[0].score #=> Integer
resp.evaluation_form.items[0].question.question_type_properties.single_select.options[0].automatic_fail #=> Boolean
resp.evaluation_form.items[0].question.question_type_properties.single_select.display_as #=> String, one of "DROPDOWN", "RADIO"
resp.evaluation_form.items[0].question.question_type_properties.single_select.automation.options #=> Array
resp.evaluation_form.items[0].question.question_type_properties.single_select.automation.options[0].rule_category.category #=> String
resp.evaluation_form.items[0].question.question_type_properties.single_select.automation.options[0].rule_category.condition #=> String, one of "PRESENT", "NOT_PRESENT"
resp.evaluation_form.items[0].question.question_type_properties.single_select.automation.options[0].rule_category.option_ref_id #=> String
resp.evaluation_form.items[0].question.question_type_properties.single_select.automation.default_option_ref_id #=> String
resp.evaluation_form.items[0].question.weight #=> Float
resp.evaluation_form.scoring_strategy.mode #=> String, one of "QUESTION_ONLY", "SECTION_ONLY"
resp.evaluation_form.scoring_strategy.status #=> String, one of "ENABLED", "DISABLED"

Parameters:

  • params (Hash) (defaults to: {}) —

    ({})

Options Hash (params):

  • :instance_id (required, String) —

    The identifier of the Amazon Connect instance. You can find the instance ID in the Amazon Resource Name (ARN) of the instance.

  • :evaluation_id (required, String) —

    A unique identifier for the contact evaluation.

Returns:

See Also:



5170
5171
5172
5173
 
# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/client.rb', line 5170

def describe_contact_evaluation(params = {}, options = {})
  req = build_request(:describe_contact_evaluation, params)
  req.send_request(options)
end

#describe_contact_flow(params = {}) ⇒ Types::DescribeContactFlowResponse

Describes the specified flow.

You can also create and update flows using the Amazon Connect Flow language.

Use the $SAVED alias in the request to describe the SAVED content of a Flow. For example, arn:aws:.../contact-flow/{id}:$SAVED. After a flow is published, $SAVED needs to be supplied to view saved content that has not been published.

In the response, Status indicates the flow status as either SAVED or PUBLISHED. The PUBLISHED status will initiate validation on the content. SAVED does not initiate validation of the content. SAVED | PUBLISHED

Examples:

Request syntax with placeholder values


resp = client.describe_contact_flow({
  instance_id: "InstanceId", # required
  contact_flow_id: "ContactFlowId", # required
})

Response structure


resp.contact_flow.arn #=> String
resp.contact_flow.id #=> String
resp.contact_flow.name #=> String
resp.contact_flow.type #=> String, one of "CONTACT_FLOW", "CUSTOMER_QUEUE", "CUSTOMER_HOLD", "CUSTOMER_WHISPER", "AGENT_HOLD", "AGENT_WHISPER", "OUTBOUND_WHISPER", "AGENT_TRANSFER", "QUEUE_TRANSFER"
resp.contact_flow.state #=> String, one of "ACTIVE", "ARCHIVED"
resp.contact_flow.status #=> String, one of "PUBLISHED", "SAVED"
resp.contact_flow.description #=> String
resp.contact_flow.content #=> String
resp.contact_flow.tags #=> Hash
resp.contact_flow.tags["TagKey"] #=> String
resp.contact_flow.flow_content_sha_256 #=> String
resp.contact_flow.version #=> Integer
resp.contact_flow.version_description #=> String
resp.contact_flow.last_modified_time #=> Time
resp.contact_flow.last_modified_region #=> String

Parameters:

  • params (Hash) (defaults to: {}) —

    ({})

Options Hash (params):

  • :instance_id (required, String) —

    The identifier of the Amazon Connect instance.

  • :contact_flow_id (required, String) —

    The identifier of the flow.

Returns:

See Also:



5233
5234
5235
5236
 
# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/client.rb', line 5233

def describe_contact_flow(params = {}, options = {})
  req = build_request(:describe_contact_flow, params)
  req.send_request(options)
end

#describe_contact_flow_module(params = {}) ⇒ Types::DescribeContactFlowModuleResponse

Describes the specified flow module.

Use the $SAVED alias in the request to describe the SAVED content of a Flow. For example, arn:aws:.../contact-flow/{id}:$SAVED. After a flow is published, $SAVED needs to be supplied to view saved content that has not been published.

Examples:

Request syntax with placeholder values


resp = client.describe_contact_flow_module({
  instance_id: "InstanceId", # required
  contact_flow_module_id: "ContactFlowModuleId", # required
})

Response structure


resp.contact_flow_module.arn #=> String
resp.contact_flow_module.id #=> String
resp.contact_flow_module.name #=> String
resp.contact_flow_module.content #=> String
resp.contact_flow_module.description #=> String
resp.contact_flow_module.state #=> String, one of "ACTIVE", "ARCHIVED"
resp.contact_flow_module.status #=> String, one of "PUBLISHED", "SAVED"
resp.contact_flow_module.tags #=> Hash
resp.contact_flow_module.tags["TagKey"] #=> String

Parameters:

  • params (Hash) (defaults to: {}) —

    ({})

Options Hash (params):

  • :instance_id (required, String) —

    The identifier of the Amazon Connect instance. You can find the instance ID in the Amazon Resource Name (ARN) of the instance.

  • :contact_flow_module_id (required, String) —

    The identifier of the flow module.

Returns:

See Also:



5283
5284
5285
5286
 
# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/client.rb', line 5283

def describe_contact_flow_module(params = {}, options = {})
  req = build_request(:describe_contact_flow_module, params)
  req.send_request(options)
end

#describe_email_address(params = {}) ⇒ Types::DescribeEmailAddressResponse

Describe email address form the specified Amazon Connect instance.

Examples:

Request syntax with placeholder values


resp = client.describe_email_address({
  instance_id: "InstanceId", # required
  email_address_id: "EmailAddressId", # required
})

Response structure


resp.email_address_id #=> String
resp.email_address_arn #=> String
resp.email_address #=> String
resp.display_name #=> String
resp.description #=> String
resp.create_timestamp #=> String
resp.modified_timestamp #=> String
resp.tags #=> Hash
resp.tags["TagKey"] #=> String

Parameters:

  • params (Hash) (defaults to: {}) —

    ({})

Options Hash (params):

  • :instance_id (required, String) —

    The identifier of the Amazon Connect instance. You can find the instance ID in the Amazon Resource Name (ARN) of the instance.

  • :email_address_id (required, String) —

    The identifier of the email address.

Returns:

See Also:



5335
5336
5337
5338
 
# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/client.rb', line 5335

def describe_email_address(params = {}, options = {})
  req = build_request(:describe_email_address, params)
  req.send_request(options)
end

#describe_evaluation_form(params = {}) ⇒ Types::DescribeEvaluationFormResponse

Describes an evaluation form in the specified Amazon Connect instance. If the version property is not provided, the latest version of the evaluation form is described.

Examples:

Request syntax with placeholder values


resp = client.describe_evaluation_form({
  instance_id: "InstanceId", # required
  evaluation_form_id: "ResourceId", # required
  evaluation_form_version: 1,
})

Response structure


resp.evaluation_form.evaluation_form_id #=> String
resp.evaluation_form.evaluation_form_version #=> Integer
resp.evaluation_form.locked #=> Boolean
resp.evaluation_form.evaluation_form_arn #=> String
resp.evaluation_form.title #=> String
resp.evaluation_form.description #=> String
resp.evaluation_form.status #=> String, one of "DRAFT", "ACTIVE"
resp.evaluation_form.items #=> Array
resp.evaluation_form.items[0].section.title #=> String
resp.evaluation_form.items[0].section.ref_id #=> String
resp.evaluation_form.items[0].section.instructions #=> String
resp.evaluation_form.items[0].section.items #=> Types::EvaluationFormItemsList
resp.evaluation_form.items[0].section.weight #=> Float
resp.evaluation_form.items[0].question.title #=> String
resp.evaluation_form.items[0].question.instructions #=> String
resp.evaluation_form.items[0].question.ref_id #=> String
resp.evaluation_form.items[0].question.not_applicable_enabled #=> Boolean
resp.evaluation_form.items[0].question.question_type #=> String, one of "TEXT", "SINGLESELECT", "NUMERIC"
resp.evaluation_form.items[0].question.question_type_properties.numeric.min_value #=> Integer
resp.evaluation_form.items[0].question.question_type_properties.numeric.max_value #=> Integer
resp.evaluation_form.items[0].question.question_type_properties.numeric.options #=> Array
resp.evaluation_form.items[0].question.question_type_properties.numeric.options[0].min_value #=> Integer
resp.evaluation_form.items[0].question.question_type_properties.numeric.options[0].max_value #=> Integer
resp.evaluation_form.items[0].question.question_type_properties.numeric.options[0].score #=> Integer
resp.evaluation_form.items[0].question.question_type_properties.numeric.options[0].automatic_fail #=> Boolean
resp.evaluation_form.items[0].question.question_type_properties.numeric.automation.property_value.label #=> String, one of "OVERALL_CUSTOMER_SENTIMENT_SCORE", "OVERALL_AGENT_SENTIMENT_SCORE", "NON_TALK_TIME", "NON_TALK_TIME_PERCENTAGE", "NUMBER_OF_INTERRUPTIONS", "CONTACT_DURATION", "AGENT_INTERACTION_DURATION", "CUSTOMER_HOLD_TIME"
resp.evaluation_form.items[0].question.question_type_properties.single_select.options #=> Array
resp.evaluation_form.items[0].question.question_type_properties.single_select.options[0].ref_id #=> String
resp.evaluation_form.items[0].question.question_type_properties.single_select.options[0].text #=> String
resp.evaluation_form.items[0].question.question_type_properties.single_select.options[0].score #=> Integer
resp.evaluation_form.items[0].question.question_type_properties.single_select.options[0].automatic_fail #=> Boolean
resp.evaluation_form.items[0].question.question_type_properties.single_select.display_as #=> String, one of "DROPDOWN", "RADIO"
resp.evaluation_form.items[0].question.question_type_properties.single_select.automation.options #=> Array
resp.evaluation_form.items[0].question.question_type_properties.single_select.automation.options[0].rule_category.category #=> String
resp.evaluation_form.items[0].question.question_type_properties.single_select.automation.options[0].rule_category.condition #=> String, one of "PRESENT", "NOT_PRESENT"
resp.evaluation_form.items[0].question.question_type_properties.single_select.automation.options[0].rule_category.option_ref_id #=> String
resp.evaluation_form.items[0].question.question_type_properties.single_select.automation.default_option_ref_id #=> String
resp.evaluation_form.items[0].question.weight #=> Float
resp.evaluation_form.scoring_strategy.mode #=> String, one of "QUESTION_ONLY", "SECTION_ONLY"
resp.evaluation_form.scoring_strategy.status #=> String, one of "ENABLED", "DISABLED"
resp.evaluation_form.created_time #=> Time
resp.evaluation_form.created_by #=> String
resp.evaluation_form.last_modified_time #=> Time
resp.evaluation_form.last_modified_by #=> String
resp.evaluation_form.tags #=> Hash
resp.evaluation_form.tags["TagKey"] #=> String

Parameters:

  • params (Hash) (defaults to: {}) —

    ({})

Options Hash (params):

  • :instance_id (required, String) —

    The identifier of the Amazon Connect instance. You can find the instance ID in the Amazon Resource Name (ARN) of the instance.

  • :evaluation_form_id (required, String) —

    A unique identifier for the contact evaluation.

  • :evaluation_form_version (Integer) —

    A version of the evaluation form.

Returns:

See Also:



5423
5424
5425
5426
 
# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/client.rb', line 5423

def describe_evaluation_form(params = {}, options = {})
  req = build_request(:describe_evaluation_form, params)
  req.send_request(options)
end

#describe_hours_of_operation(params = {}) ⇒ Types::DescribeHoursOfOperationResponse

This API is in preview release for Amazon Connect and is subject to change.

Describes the hours of operation.

Examples:

Request syntax with placeholder values


resp = client.describe_hours_of_operation({
  instance_id: "InstanceId", # required
  hours_of_operation_id: "HoursOfOperationId", # required
})

Response structure


resp.hours_of_operation.hours_of_operation_id #=> String
resp.hours_of_operation.hours_of_operation_arn #=> String
resp.hours_of_operation.name #=> String
resp.hours_of_operation.description #=> String
resp.hours_of_operation.time_zone #=> String
resp.hours_of_operation.config #=> Array
resp.hours_of_operation.config[0].day #=> String, one of "SUNDAY", "MONDAY", "TUESDAY", "WEDNESDAY", "THURSDAY", "FRIDAY", "SATURDAY"
resp.hours_of_operation.config[0].start_time.hours #=> Integer
resp.hours_of_operation.config[0].start_time.minutes #=> Integer
resp.hours_of_operation.config[0].end_time.hours #=> Integer
resp.hours_of_operation.config[0].end_time.minutes #=> Integer
resp.hours_of_operation.tags #=> Hash
resp.hours_of_operation.tags["TagKey"] #=> String
resp.hours_of_operation.last_modified_time #=> Time
resp.hours_of_operation.last_modified_region #=> String

Parameters:

  • params (Hash) (defaults to: {}) —

    ({})

Options Hash (params):

  • :instance_id (required, String) —

    The identifier of the Amazon Connect instance. You can find the instance ID in the Amazon Resource Name (ARN) of the instance.

  • :hours_of_operation_id (required, String) —

    The identifier for the hours of operation.

Returns:

See Also:



5477
5478
5479
5480
 
# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/client.rb', line 5477

def describe_hours_of_operation(params = {}, options = {})
  req = build_request(:describe_hours_of_operation, params)
  req.send_request(options)
end

#describe_instance(params = {}) ⇒ Types::DescribeInstanceResponse

This API is in preview release for Amazon Connect and is subject to change.

Returns the current state of the specified instance identifier. It tracks the instance while it is being created and returns an error status, if applicable.

If an instance is not created successfully, the instance status reason field returns details relevant to the reason. The instance in a failed state is returned only for 24 hours after the CreateInstance API was invoked.

Examples:

Request syntax with placeholder values


resp = client.describe_instance({
  instance_id: "InstanceId", # required
})

Response structure


resp.instance.id #=> String
resp.instance.arn #=> String
resp.instance.identity_management_type #=> String, one of "SAML", "CONNECT_MANAGED", "EXISTING_DIRECTORY"
resp.instance.instance_alias #=> String
resp.instance.created_time #=> Time
resp.instance.service_role #=> String
resp.instance.instance_status #=> String, one of "CREATION_IN_PROGRESS", "ACTIVE", "CREATION_FAILED"
resp.instance.status_reason.message #=> String
resp.instance.inbound_calls_enabled #=> Boolean
resp.instance.outbound_calls_enabled #=> Boolean
resp.instance.instance_access_url #=> String
resp.instance.tags #=> Hash
resp.instance.tags["TagKey"] #=> String
resp.replication_configuration.replication_status_summary_list #=> Array
resp.replication_configuration.replication_status_summary_list[0].region #=> String
resp.replication_configuration.replication_status_summary_list[0].replication_status #=> String, one of "INSTANCE_REPLICATION_COMPLETE", "INSTANCE_REPLICATION_IN_PROGRESS", "INSTANCE_REPLICATION_FAILED", "INSTANCE_REPLICA_DELETING", "INSTANCE_REPLICATION_DELETION_FAILED", "RESOURCE_REPLICATION_NOT_STARTED"
resp.replication_configuration.replication_status_summary_list[0].replication_status_reason #=> String
resp.replication_configuration.source_region #=> String
resp.replication_configuration. #=> String

Parameters:

  • params (Hash) (defaults to: {}) —

    ({})

Options Hash (params):

  • :instance_id (required, String) —

    The identifier of the Amazon Connect instance. You can find the instance ID in the Amazon Resource Name (ARN) of the instance.

Returns:

See Also:



5539
5540
5541
5542
 
# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/client.rb', line 5539

def describe_instance(params = {}, options = {})
  req = build_request(:describe_instance, params)
  req.send_request(options)
end

#describe_instance_attribute(params = {}) ⇒ Types::DescribeInstanceAttributeResponse

This API is in preview release for Amazon Connect and is subject to change.

Describes the specified instance attribute.

Examples:

Request syntax with placeholder values


resp = client.describe_instance_attribute({
  instance_id: "InstanceId", # required
  attribute_type: "INBOUND_CALLS", # required, accepts INBOUND_CALLS, OUTBOUND_CALLS, CONTACTFLOW_LOGS, CONTACT_LENS, AUTO_RESOLVE_BEST_VOICES, USE_CUSTOM_TTS_VOICES, EARLY_MEDIA, MULTI_PARTY_CONFERENCE, HIGH_VOLUME_OUTBOUND, ENHANCED_CONTACT_MONITORING, ENHANCED_CHAT_MONITORING
})

Response structure


resp.attribute.attribute_type #=> String, one of "INBOUND_CALLS", "OUTBOUND_CALLS", "CONTACTFLOW_LOGS", "CONTACT_LENS", "AUTO_RESOLVE_BEST_VOICES", "USE_CUSTOM_TTS_VOICES", "EARLY_MEDIA", "MULTI_PARTY_CONFERENCE", "HIGH_VOLUME_OUTBOUND", "ENHANCED_CONTACT_MONITORING", "ENHANCED_CHAT_MONITORING"
resp.attribute.value #=> String

Parameters:

  • params (Hash) (defaults to: {}) —

    ({})

Options Hash (params):

  • :instance_id (required, String) —

    The identifier of the Amazon Connect instance. You can find the instance ID in the Amazon Resource Name (ARN) of the instance.

  • :attribute_type (required, String) —

    The type of attribute.

Returns:

See Also:



5580
5581
5582
5583
 
# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/client.rb', line 5580

def describe_instance_attribute(params = {}, options = {})
  req = build_request(:describe_instance_attribute, params)
  req.send_request(options)
end

#describe_instance_storage_config(params = {}) ⇒ Types::DescribeInstanceStorageConfigResponse

This API is in preview release for Amazon Connect and is subject to change.

Retrieves the current storage configurations for the specified resource type, association ID, and instance ID.

Examples:

Request syntax with placeholder values


resp = client.describe_instance_storage_config({
  instance_id: "InstanceId", # required
  association_id: "AssociationId", # required
  resource_type: "CHAT_TRANSCRIPTS", # required, accepts CHAT_TRANSCRIPTS, CALL_RECORDINGS, SCHEDULED_REPORTS, MEDIA_STREAMS, CONTACT_TRACE_RECORDS, AGENT_EVENTS, REAL_TIME_CONTACT_ANALYSIS_SEGMENTS, ATTACHMENTS, CONTACT_EVALUATIONS, SCREEN_RECORDINGS, REAL_TIME_CONTACT_ANALYSIS_CHAT_SEGMENTS, REAL_TIME_CONTACT_ANALYSIS_VOICE_SEGMENTS, EMAIL_MESSAGES
})

Response structure


resp.storage_config.association_id #=> String
resp.storage_config.storage_type #=> String, one of "S3", "KINESIS_VIDEO_STREAM", "KINESIS_STREAM", "KINESIS_FIREHOSE"
resp.storage_config.s3_config.bucket_name #=> String
resp.storage_config.s3_config.bucket_prefix #=> String
resp.storage_config.s3_config.encryption_config.encryption_type #=> String, one of "KMS"
resp.storage_config.s3_config.encryption_config.key_id #=> String
resp.storage_config.kinesis_video_stream_config.prefix #=> String
resp.storage_config.kinesis_video_stream_config.retention_period_hours #=> Integer
resp.storage_config.kinesis_video_stream_config.encryption_config.encryption_type #=> String, one of "KMS"
resp.storage_config.kinesis_video_stream_config.encryption_config.key_id #=> String
resp.storage_config.kinesis_stream_config.stream_arn #=> String
resp.storage_config.kinesis_firehose_config.firehose_arn #=> String

Parameters:

  • params (Hash) (defaults to: {}) —

    ({})

Options Hash (params):

  • :instance_id (required, String) —

    The identifier of the Amazon Connect instance. You can find the instance ID in the Amazon Resource Name (ARN) of the instance.

  • :association_id (required, String) —

    The existing association identifier that uniquely identifies the resource type and storage config for the given instance ID.

  • :resource_type (required, String) —

    A valid resource type.

Returns:

See Also:



5637
5638
5639
5640
 
# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/client.rb', line 5637

def describe_instance_storage_config(params = {}, options = {})
  req = build_request(:describe_instance_storage_config, params)
  req.send_request(options)
end

#describe_phone_number(params = {}) ⇒ Types::DescribePhoneNumberResponse

Gets details and status of a phone number that’s claimed to your Amazon Connect instance or traffic distribution group.

If the number is claimed to a traffic distribution group, and you are calling in the Amazon Web Services Region where the traffic distribution group was created, you can use either a phone number ARN or UUID value for the PhoneNumberId URI request parameter. However, if the number is claimed to a traffic distribution group and you are calling this API in the alternate Amazon Web Services Region associated with the traffic distribution group, you must provide a full phone number ARN. If a UUID is provided in this scenario, you receive a ResourceNotFoundException.

Examples:

Request syntax with placeholder values


resp = client.describe_phone_number({
  phone_number_id: "PhoneNumberId", # required
})

Response structure


resp.claimed_phone_number_summary.phone_number_id #=> String
resp.claimed_phone_number_summary.phone_number_arn #=> String
resp.claimed_phone_number_summary.phone_number #=> String
resp.claimed_phone_number_summary.phone_number_country_code #=> String, one of "AF", "AL", "DZ", "AS", "AD", "AO", "AI", "AQ", "AG", "AR", "AM", "AW", "AU", "AT", "AZ", "BS", "BH", "BD", "BB", "BY", "BE", "BZ", "BJ", "BM", "BT", "BO", "BA", "BW", "BR", "IO", "VG", "BN", "BG", "BF", "BI", "KH", "CM", "CA", "CV", "KY", "CF", "TD", "CL", "CN", "CX", "CC", "CO", "KM", "CK", "CR", "HR", "CU", "CW", "CY", "CZ", "CD", "DK", "DJ", "DM", "DO", "TL", "EC", "EG", "SV", "GQ", "ER", "EE", "ET", "FK", "FO", "FJ", "FI", "FR", "PF", "GA", "GM", "GE", "DE", "GH", "GI", "GR", "GL", "GD", "GU", "GT", "GG", "GN", "GW", "GY", "HT", "HN", "HK", "HU", "IS", "IN", "ID", "IR", "IQ", "IE", "IM", "IL", "IT", "CI", "JM", "JP", "JE", "JO", "KZ", "KE", "KI", "KW", "KG", "LA", "LV", "LB", "LS", "LR", "LY", "LI", "LT", "LU", "MO", "MK", "MG", "MW", "MY", "MV", "ML", "MT", "MH", "MR", "MU", "YT", "MX", "FM", "MD", "MC", "MN", "ME", "MS", "MA", "MZ", "MM", "NA", "NR", "NP", "NL", "AN", "NC", "NZ", "NI", "NE", "NG", "NU", "KP", "MP", "NO", "OM", "PK", "PW", "PA", "PG", "PY", "PE", "PH", "PN", "PL", "PT", "PR", "QA", "CG", "RE", "RO", "RU", "RW", "BL", "SH", "KN", "LC", "MF", "PM", "VC", "WS", "SM", "ST", "SA", "SN", "RS", "SC", "SL", "SG", "SX", "SK", "SI", "SB", "SO", "ZA", "KR", "ES", "LK", "SD", "SR", "SJ", "SZ", "SE", "CH", "SY", "TW", "TJ", "TZ", "TH", "TG", "TK", "TO", "TT", "TN", "TR", "TM", "TC", "TV", "VI", "UG", "UA", "AE", "GB", "US", "UY", "UZ", "VU", "VA", "VE", "VN", "WF", "EH", "YE", "ZM", "ZW"
resp.claimed_phone_number_summary.phone_number_type #=> String, one of "TOLL_FREE", "DID", "UIFN", "SHARED", "THIRD_PARTY_TF", "THIRD_PARTY_DID", "SHORT_CODE"
resp.claimed_phone_number_summary.phone_number_description #=> String
resp.claimed_phone_number_summary.target_arn #=> String
resp.claimed_phone_number_summary.instance_id #=> String
resp.claimed_phone_number_summary.tags #=> Hash
resp.claimed_phone_number_summary.tags["TagKey"] #=> String
resp.claimed_phone_number_summary.phone_number_status.status #=> String, one of "CLAIMED", "IN_PROGRESS", "FAILED"
resp.claimed_phone_number_summary.phone_number_status.message #=> String
resp.claimed_phone_number_summary.source_phone_number_arn #=> String

Parameters:

  • params (Hash) (defaults to: {}) —

    ({})

Options Hash (params):

  • :phone_number_id (required, String) —

    A unique identifier for the phone number.

Returns:

See Also:



5688
5689
5690
5691
 
# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/client.rb', line 5688

def describe_phone_number(params = {}, options = {})
  req = build_request(:describe_phone_number, params)
  req.send_request(options)
end

#describe_predefined_attribute(params = {}) ⇒ Types::DescribePredefinedAttributeResponse

Describes a predefined attribute for the specified Amazon Connect instance. Predefined attributes are attributes in an Amazon Connect instance that can be used to route contacts to an agent or pools of agents within a queue. For more information, see Create predefined attributes for routing contacts to agents.

Examples:

Request syntax with placeholder values


resp = client.describe_predefined_attribute({
  instance_id: "InstanceId", # required
  name: "PredefinedAttributeName", # required
})

Response structure


resp.predefined_attribute.name #=> String
resp.predefined_attribute.values.string_list #=> Array
resp.predefined_attribute.values.string_list[0] #=> String
resp.predefined_attribute.last_modified_time #=> Time
resp.predefined_attribute.last_modified_region #=> String

Parameters:

  • params (Hash) (defaults to: {}) —

    ({})

Options Hash (params):

  • :instance_id (required, String) —

    The identifier of the Amazon Connect instance. You can find the instance ID in the Amazon Resource Name (ARN) of the instance.

  • :name (required, String) —

    The name of the predefined attribute.

Returns:

See Also:



5733
5734
5735
5736
 
# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/client.rb', line 5733

def describe_predefined_attribute(params = {}, options = {})
  req = build_request(:describe_predefined_attribute, params)
  req.send_request(options)
end

#describe_prompt(params = {}) ⇒ Types::DescribePromptResponse

Describes the prompt.

Examples:

Request syntax with placeholder values


resp = client.describe_prompt({
  instance_id: "InstanceId", # required
  prompt_id: "PromptId", # required
})

Response structure


resp.prompt.prompt_arn #=> String
resp.prompt.prompt_id #=> String
resp.prompt.name #=> String
resp.prompt.description #=> String
resp.prompt.tags #=> Hash
resp.prompt.tags["TagKey"] #=> String
resp.prompt.last_modified_time #=> Time
resp.prompt.last_modified_region #=> String

Parameters:

  • params (Hash) (defaults to: {}) —

    ({})

Options Hash (params):

  • :instance_id (required, String) —

    The identifier of the Amazon Connect instance. You can find the instance ID in the Amazon Resource Name (ARN) of the instance.

  • :prompt_id (required, String) —

    A unique identifier for the prompt.

Returns:

See Also:



5777
5778
5779
5780
 
# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/client.rb', line 5777

def describe_prompt(params = {}, options = {})
  req = build_request(:describe_prompt, params)
  req.send_request(options)
end

#describe_queue(params = {}) ⇒ Types::DescribeQueueResponse

This API is in preview release for Amazon Connect and is subject to change.

Describes the specified queue.

Examples:

Request syntax with placeholder values


resp = client.describe_queue({
  instance_id: "InstanceId", # required
  queue_id: "QueueId", # required
})

Response structure


resp.queue.name #=> String
resp.queue.queue_arn #=> String
resp.queue.queue_id #=> String
resp.queue.description #=> String
resp.