You are viewing documentation for version 2 of the AWS SDK for Ruby. Version 3 documentation can be found here.

Class: Aws::Support::Types::SeverityLevel

Inherits:
Struct
  • Object
show all
Defined in:
(unknown)

Overview

A code and name pair that represents the severity level of a support case. The available values depend on the support plan for the account. For more information, see Choosing a Severity.

Instance Attribute Summary collapse

Instance Attribute Details

#codeString

The code for case severity level.

Valid values: low | normal | high | urgent | critical

Returns:

  • (String)

    The code for case severity level.

#nameString

The name of the severity level that corresponds to the severity level code.

The values returned by the API differ from the values that are displayed in the AWS Support Center. For example, for the code \"low\", the API name is \"Low\", but the name in the Support Center is \"General guidance\". These are the Support Center code/name mappings:

  • low: General guidance

  • normal: System impaired

  • high: Production system impaired

  • urgent: Production system down

  • critical: Business-critical system down

For more information, see Choosing a Severity

Returns:

  • (String)

    The name of the severity level that corresponds to the severity level code.