Creating a ticket for a ServiceNow ITSM integration
Note
Security Hub is in preview release and is subject to change.
After you create an integration with ServiceNow ITSM, you can create a ticket for a finding.
Note
A finding will always be associated with a single ticket through its entire lifecycle. All subsequent updates to a finding after initial creation will be sent to the same ticket. If a connector associated with an automation rule is changed, the updated connector will only be used for new and incoming findings that match the rule criteria.
To create a ticket for a finding
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Sign in to your AWS account with your credentials, and open the Security Hub console at https://console.aws.amazon.com/securityhub/v2/home?region=us-east-1
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From the navigation pane, under Inventory, choose Findings.
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Choose a finding. In the finding, choose Create ticket.
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For Integration, open the dropdown menu, and choose an integration.
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Choose Create.
