Actions, resources, and condition keys for Amazon Connect Cases - Service Authorization Reference

Actions, resources, and condition keys for Amazon Connect Cases

Amazon Connect Cases (service prefix: cases) provides the following service-specific resources, actions, and condition context keys for use in IAM permission policies.

References:

Actions defined by Amazon Connect Cases

You can specify the following actions in the Action element of an IAM policy statement. Use policies to grant permissions to perform an operation in AWS. When you use an action in a policy, you usually allow or deny access to the API operation or CLI command with the same name. However, in some cases, a single action controls access to more than one operation. Alternatively, some operations require several different actions.

The Resource types column indicates whether each action supports resource-level permissions. If there is no value for this column, you must specify all resources ("*") in the Resource element of your policy statement. If the column includes a resource type, then you can specify an ARN of that type in a statement with that action. Required resources are indicated in the table with an asterisk (*). If you specify a resource-level permission ARN in a statement using this action, then it must be of this type. Some actions support multiple resource types. If the resource type is optional (not indicated as required), then you can choose to use one but not the other.

For details about the columns in the following table, see Actions table.

Actions Description Access level Resource types (*required) Condition keys Dependent actions
BatchGetField Grants permission to retrieve information about the fields in the case domain Read

Domain*

Field*

BatchPutFieldOptions Grants permission to update the field options in the case domain Write

Domain*

Field*

CreateCase Grants permission to create a case in the case domain Write

Domain*

Field*

Template*

CreateDomain Grants permission to create a new case domain Write
CreateField Grants permission to create a field in the case domain Write

Domain*

CreateLayout Grants permission to create a layout in the case domain Write

Domain*

CreateRelatedItem Grants permission to create a related item associated to a case in the case domain Write

Case*

Domain*

CreateTemplate Grants permission to create a template in the case domain Write

Domain*

Layout*

GetCase Grants permission to retrieve information about a case in the case domain Read

Case*

Domain*

Field*

GetCaseEventConfiguration Grants permission to retrieve information about the case event configuraton in the case domain Read

Domain*

GetDomain Grants permission to retrieve information about the case domain Read

Domain*

GetLayout Grants permission to retrieve information about the layout in the case domain Read

Domain*

Layout*

GetTemplate Grants permission to retrieve information about the template in the case domain Read

Domain*

Template*

ListCasesForContact Grants permission to list cases for a specific contact in the case domain List

Domain*

ListDomains Grants permission to list all domains in the aws account List
ListFieldOptions Grants permission to list field options for a single select field in the case domain List

Domain*

Field*

ListFields Grants permission to list fields in the case domain List

Domain*

ListLayouts Grants permission to list layouts in the case domain List

Domain*

ListTagsForResource Grants permission to list the tags for the specified resource Read
ListTemplates Grants permission to list templates in the case domain List

Domain*

PutCaseEventConfiguration Grants permission to insert or update the case event configuration in the case domain Write

Domain*

SearchCases Grants permission to search for cases in the case domain Read

Domain*

SearchRelatedItems Grants permission to search for related items associated to the case in the case domain Read

Case*

Domain*

TagResource Grants permission to add the specified tags to the specified resource Tagging

Case

Domain

Field

Layout

RelatedItem

Template

aws:RequestTag/${TagKey}

aws:TagKeys

UntagResource Grants permission to remove the specified tags from the specified resource Tagging

Case

Domain

Field

Layout

RelatedItem

Template

aws:TagKeys

UpdateCase Grants permission to update the field values on the case in the case domain Write

Case*

Domain*

Field*

UpdateField Grants permission to update the field in the case domain Write

Domain*

Field*

UpdateLayout Grants permission to update the layout in the case domain Write

Domain*

Layout*

UpdateTemplate Grants permission to update the template in the case domain Write

Domain*

Template*

Resource types defined by Amazon Connect Cases

The following resource types are defined by this service and can be used in the Resource element of IAM permission policy statements. Each action in the Actions table identifies the resource types that can be specified with that action. A resource type can also define which condition keys you can include in a policy. These keys are displayed in the last column of the table. For details about the columns in the following table, see Resource types table.

Resource types ARN Condition keys
Case arn:${Partition}:cases:${Region}:${Account}:domain/${DomainId}/case/${CaseId}

aws:ResourceTag/${TagKey}

Domain arn:${Partition}:cases:${Region}:${Account}:domain/${DomainId}

aws:ResourceTag/${TagKey}

Field arn:${Partition}:cases:${Region}:${Account}:domain/${DomainId}/field/${FieldId}

aws:ResourceTag/${TagKey}

Layout arn:${Partition}:cases:${Region}:${Account}:domain/${DomainId}/layout/${LayoutId}

aws:ResourceTag/${TagKey}

RelatedItem arn:${Partition}:cases:${Region}:${Account}:domain/${DomainId}/case/${CaseId}/related-item/${RelatedItemId}

aws:ResourceTag/${TagKey}

Template arn:${Partition}:cases:${Region}:${Account}:domain/${DomainId}/template/${TemplateId}

aws:ResourceTag/${TagKey}

Condition keys for Amazon Connect Cases

Amazon Connect Cases defines the following condition keys that can be used in the Condition element of an IAM policy. You can use these keys to further refine the conditions under which the policy statement applies. For details about the columns in the following table, see Condition keys table.

To view the global condition keys that are available to all services, see Available global condition keys.

Condition keys Description Type
aws:RequestTag/${TagKey} Filters access by tags that are passed in the request String
aws:ResourceTag/${TagKey} Filters access by tags associated with the resource String
aws:TagKeys Filters access by tag keys that are passed in the request ArrayOfString