ServiceNow Additional Features - AWS Service Catalog

ServiceNow Additional Features

This section provides information about additional features for the AWS Service Management Connector for ServiceNow.

Viewing Products in the Standard User Interface (Fulfiller View)

To view provisioned products as an end user

  1. Go to My Assets in the ServiceNow standard user interface.

  2. In My Asset Requests, view the requests that have been made.

  3. To view the product, personalize the list view to show the associated configuration item. To show items, choose the Settings icon in the header row of the table of asset requests.

  4. Select Configuration item (configuration_item) and add it to the view 
with the > button. Move it to below Stage in the list. The configuration item (the product that was ordered) shows in the list of assets.

  5. To view the product, choose the configuration item name.

  6. View the Outputs for the provisioned product in the Outputs tab of the form.

  7. View the provisioning history of the product in the Product Events tab of the form.

To view provisioned products from the scoped app as an administrator

  1. Log into your ServiceNow instance as the end user (for example, Abel Tuter).

  2. Type AWS Service Catalog in the navigation filter and choose Provisioned Products. The user interface view displays the provisioned products.

  3. Select a provisioned product to see view the current status. You can also select post provisioned actions such as Request Update, Request Termination, as well as associated service actions.

Ordering AWS Service Catalog Products Through the ServiceNow Service Portal

The Connector for ServiceNow version 3.0.5 supports ordering AWS Service Catalog products through Service Portal by using the Service Catalog and Order Something views. The release also includes pages and widgets that you can add to Service Portal that enable users to view their provisioned products.

Note

The audience for the Service Portal Features section is a ServiceNow administrator or equivalent. The ServiceNow user requires permissions to modify the Service Portal.

Service Portal Widgets

The Connector for ServiceNow includes widgets that you can add to your Service Portal. It also includes two alternative view Portal Pages for the following:

  • My AWS Products – Provides an overview of all provisioned products the user owns.

  • AWS Product Details – Provides details of a single provisioned product.

To access the new widgets, you need to update the Service Portal Designer.

To update the Service Portal Designer

  1. Go to Create and edit a page using the Service Portal Designer.

  2. Following the instructions, choose the Service Portal Index page.

  3. Under the Order Something container, add the My AWS Products widget.

  4. The new widget appears on your main Service Portal view.

Service Portal Pages

The following section describes the two new pages available in the Service Portal Beta release of the AWS Service Management Connector, My AWS Products and AWS Product Details. You can add links to these pages on the Service Portal home page or other pages by using the usual page configuration mechanism in Service Portal.

My AWS Products

An overview of all provisioned products owned by the user. Terminated products display separately from current products in a collapsed panel on initial page load.

The My AWS Products page is available using the following format:

http://<insertinstancename>.service-now.com/sp?id=aws_sc_pp

AWS Product Details

Details of a single provisioned product.

The AWS Product Details page is available using the following format:

http://<insertinstancename>.service-now.com/sp?id=aws_sc_pp_details&sys_id=<provisioned product id>

Reference: AWS API calls used in the Connector

  • AWSBudgets.describeBudget

  • AmazonConfig.describeConfigurationRecorders

  • AmazonConfig.getResourceConfigHistory

  • AmazonConfig.listDiscoveredResources

  • AWSSecurityTokenService.getCallerIdentity

  • AWSServiceCatalog.createProvisionedProductPlan

  • AWSServiceCatalog.deleteProvisionedProductPlan

  • AWSServiceCatalog.describePortfolio

  • AWSServiceCatalog.describeProduct

  • AWSServiceCatalog.describeProductAsAdmin

  • AWSServiceCatalog.describeProductView

  • AWSServiceCatalog.describeProvisionedProduct

  • AWSServiceCatalog.describeProvisionedProductPlan

  • AWSServiceCatalog.describeProvisioningParameters

  • AWSServiceCatalog.describeRecord

  • AWSServiceCatalog.executeProvisionedProductPlan

  • AWSServiceCatalog.executeProvisionedProductServiceAction

  • AWSServiceCatalog.listBudgetsForResource

  • AWSServiceCatalog.listLaunchPaths

  • AWSServiceCatalog.listPortfolioAccess

  • AWSServiceCatalog.listPortfolios

  • AWSServiceCatalog.listProvisionedProductPlans

  • AWSServiceCatalog.listServiceActionsForProvisioningArtifact

  • AWSServiceCatalog.listStackInstancesForProvisionedProduct

  • AWSServiceCatalog.provisionProduct

  • AWSServiceCatalog.searchProducts

  • AWSServiceCatalog.searchProductsAsAdmin

  • AWSServiceCatalog.terminateProvisionedProduct

  • AWSServiceCatalog.updateProvisionedProduct

  • AWSSimpleSystemsManagement.describeAutomationExecutions

  • AWSSimpleSystemsManagement.describeDocument

  • AWSSimpleSystemsManagement.getAutomationExecution

  • AWSSimpleSystemsManagement.getDocument

  • AWSSimpleSystemsManagement.listDocuments

  • AWSSimpleSystemsManagement.startAutomationExecution