AWS Service Catalog
Administrator Guide

The AWS Documentation website is getting a new look!
Try it now and let us know what you think. Switch to the new look >>

You can return to the original look by selecting English in the language selector above.

ServiceNow Additional Administrator Features

This section provides information about additional administrator features for the AWS Service Catalog Connector for ServiceNow.

Deleting AWS Service Catalog Products

The Connector for ServiceNow enables ServiceNow administrators with x_126749_aws_sc_account_admin permission the ability to delete AWS Service Catalog products that do not have self-service actions associated.

Note

You must disassociate self-service actions from AWS Service Catalog products within the AWS Management Console before managing products with the ServiceNow platform.

To delete AWS Service Catalog products

  1. In the Connector, go to AWS Service Catalog - Products. Choose the AWS Service Catalog product to delete.

  2. Choose Manage Product.

  3. Choose Delete Product.

  4. A warning appears. Choose OK.

  5. After the deletion is complete, a message appears telling you the product has been deleted.

Ordering AWS Service Catalog Products Through the ServiceNow Service Portal

The Connector for ServiceNow version 1.6.7 and above supports ordering AWS Service Catalog products through Service Portal by using the Service Catalog and Order Something views. The release also includes pages and widgets that you can add to Service Portal that enable users to view their provisioned products.

Note

The audience for the Service Portal Features section is a ServiceNow administrator or equivalent. The ServiceNow user requires permissions to modify the Service Portal.

Service Portal Widgets

The Connector for ServiceNow includes widgets that you can add to your Service Portal. It also includes two alternative view Portal Pages for the following:

  • My AWS Products – Provides an overview of all provisioned products owned by the user.

  • AWS Product Details – Provides details of a single provisioned product.

To access the new widgets, you need to update the Service Portal Designer.

To update the Service Portal Designer

  1. Go to Create and edit a page using the Service Portal Designer.

  2. Following the instructions, choose the Service Portal Index page.

  3. Under the Order Something container, add the My AWS Products widget.

  4. The new widget appears on your main Service Portal view.

Service Portal Pages

The following section describes the two new pages available in the Service Portal Beta release of the AWS Service Catalog Connector, My AWS Products and AWS Product Details. You can add links to these pages on the Service Portal home page or other pages by using the usual page configuration mechanism in Service Portal.

My AWS Products

Provides an overview of all provisioned products owned by the user. Terminated products are displayed separately from current products in a panel that is collapsed on initial page load.

The My AWS Products page is available using the following format:

http://<insertinstancename>.service-now.com/sp?id=aws_sc_pp

AWS Product Details

Provides details of a single provisioned product.

The AWS Product Details page is available using the following format:

http://<insertinstancename>.service-now.com/sp?id=aws_sc_pp_details&sys_id=<provisioned product id>