If you can't sign in to AWS, see Troubleshooting sign-in
issues. If Troubleshooting doesn't address your issue, contact AWS Support through this form
Sign in to the AWS Management Console as the root user
When you first create an AWS account, you begin with one sign-in identity that has complete access to all AWS services and resources in the account. This identity is called the AWS account root user and is accessed by signing in with the email address and password that you used to create the account.
We strongly recommend that you don't use the root user for your everyday tasks. Safeguard your root user credentials and use them to perform the tasks that only the root user can perform. For the complete list of tasks that require you to sign in as the root user, see Tasks that require root user credentials in the AWS Account Management Reference Guide.
If you're not sure what kind of user you are, see Determine your user type.
To sign in as the root user
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Open the AWS Management Console at https://console.aws.amazon.com/
. Note If you have previously signed in as a root user in this browser, your browser might remember the email address for the AWS account.
If you have signed in previously as an IAM user using this browser, your browser might display the IAM user sign in page instead. To return to the main sign-page, choose Sign in using root user email.
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If you have not signed in previously using this browser, the main sign-in page appears. If you're the account owner, choose Root user. Enter your AWS account email address associated with your account and choose Next.
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You might be prompted to complete a security check. Complete this to move to the next step. If you can't complete the security check, try listening to the audio or refreshing the security check for a new set of characters.
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Enter your password and choose Sign in.

For step-by-step directions on how to reset the root user password, see I forgot my root user password for my AWS account.