Determine your user type - AWS Sign-In

If you can't sign in to AWS, see Troubleshooting sign-in issues. If Troubleshooting doesn't address your issue, contact AWS Support through this form.

Determine your user type

To sign in to AWS, you need to know which type of AWS user you are. For more information about user types, see User types.

  • If you recently created an AWS account and want to sign in, you’re most likely the root user. For more information, see Root user.

  • If you created the AWS account and do not have an administrator managing the account, you’re most likely the root user. For more information, see Root user.

  • If you did not create the AWS account and were provided credentials by your administrator or help desk employee, you’re most likely an IAM user. For more information, see IAM user.

  • If you use the same credentials to sign in to corporate systems and AWS services, you're most likely a user in IAM Identity Center. For more information, see IAM Identity Center user.

  • If you have been provided with a AWS access portal URL, you're most likely a user in IAM Identity Center. For more information, see IAM Identity Center user.

  • If you access your AWS account or resources with third party credentials like Login with Amazon, Facebook, or Google, you're most likely a federated identity. For more information, see Federated identity.

  • If you have a personal profile to sign in to AWS tools and services, such as AWS re:Post, CodeCatalyst, and CodeWhisperer, you likely have an AWS Builder ID. For more information, see AWS Builder ID user.