AWS Service Management Connector for Jira Service Management Cloud - AWS Service Management Connector
Service management alignment

AWS Service Management Connector for Jira Service Management Cloud

The AWS Service Management Connector (SMC) streamlines cloud operations of AWS resources with your existing operational IT Service Management (ITSM) tooling. The AWS Service Management Connector for Atlassian's Jira Service Management Cloud enables users to provision, manage, and operate AWS resources natively through Atlassian's Jira Service Management. Using the Connector for Jira Service Management Cloud improves the efficiency of Service Management governance and oversight for AWS resources and services.

The Connector for Jira Service Management Cloud enables role-specific tasks for Jira users.

Jira Service Management administrators can

  • Provide pre-approved, secured, and governed AWS resources to end-users through AWS Service Catalog.

  • Configure synchronization and associate Jira projects for AWS Security Hub integration.

  • Configure incident resolution behavior and associate Jira projects for AWS Systems Manager Incident Manager.

Jira Service Management end users can

  • Browse, request, and provion pre-secured AWS solutions.

  • View, update, and resolve AWS Security Hub findings as Jira issues.

  • View and resolve incidents affecting AWS-hosted applications through AWS Systems Manager Incident Manager.

These features minimize direct AWS console access and simplify AWS product requests and operational actions for Jira Service Management Cloud users. This ensures efficient service management governance and oversight over AWS resources and services.

AWS Service Management Connector is built using Forge for Atalssian's Jira Service Management and is available at no charge in the Atlassian Marketplace. This new feature is generally available in all AWS Regions where AWS Service Catalog, AWS Security Hub, and AWS Systems Manager Incident Manager services are available.

Service management alignment

This Connector aligns to industry best practices, such as ITIL®’s service management areas, by enabling tools (services) with the intersection of people, processes and partners. The Connector also addresses a baseline set of service management practices you can use in existing operational tooling:

Service management area AWS service(s) integration
Service Catalog deployment management (Provisioning) AWS Service Catalog or AWS CloudFormation: Requesting and provisioning vetted or predictable products and performing post-provisioning actions.
Incident management (Ticketing)

AWS Systems Manager Incident Manager: Generating incidents according to response plans.

Security event and incident management AWS Security Hub: Managing incidents resulting from security Findings.