AWS Service Management Connector for Jira Service Management Cloud

The AWS Service Management Connector (SMC) streamlines cloud operations of AWS resources with your existing operational IT Service Management (ITSM) tooling. The AWS Service Management Connector for Atlassian's Jira Service Management Cloud enables internal customers and Jira agents to provision, manage, and operate AWS resources natively through Atlassian's Jira Service Management. Using the Connector for Jira Service Management Cloud improves the efficiency of Service Management governance and oversight for AWS resources and services.

The Connector for Jira Service Management Cloud enables role-specific tasks for Jira internal customers and Jira agents.

Jira Service Management administrators can

• Provide pre-approved, secured, and governed AWS resources to Jira agents and internal customers through AWS Service Catalog.

• Configure synchronization and associate Jira projects for AWS Security Hub integration.

• Configure incident resolution behavior and associate Jira projects for AWS Systems Manager Incident Manager.

• Configure synchronization and associate Jira projects for Support integration.

• Provide access to Jira agents to execute AWS Systems Manager Automation Documents.

Jira Service Management internal customers and Jira agents can

• Browse, request, and provide pre-secured AWS solutions.

• View, update, and resolve AWS Security Hub findings as Jira issues.

• View and resolve incidents affecting AWS-hosted applications through AWS Systems Manager Incident Manager.

• View, create, add correspondences, and resolve Support cases from Jira Service Management (including AMS Accelerate support cases).

• View and execute AWS Systems Manager Automation Documents.

These features minimize direct AWS console access and simplify AWS product requests and operational actions for Jira Service Management Cloud internal customers and Jira agents. This ensures efficient service management governance and oversight over AWS resources and services.

AWS Service Management Connector is built using Forge for Atlassian's Jira Service Management and is available at no charge in the Atlassian Marketplace. This feature is generally available in all AWS Regions where AWS Service Catalog, AWS Security Hub, AWS Systems Manager Incident Manager Support, and AWS Systems Manager Automation services are available.

The following AWS services are integrated with this Connector:

AWS Service Catalog provides a way to manage commonly deployed AWS services and provisioned software. It can help your organization establish consistent governance and compliance requirements while limiting users to deploying only approved AWS services.

AWS Security Hub provides a comprehensive view of security alerts and security posture across your AWS accounts. Security Hub provides a single location that aggregates, organizes, and prioritizes alerts (findings).

AWS Systems Manager Incident Manager helps you mitigate and recover from incidents that affect AWS applications. It improves incident resolutions by notifying responders of the impact, highlighting relevant troubleshooting data, and providing collaboration tools.

AWS Systems Manager Automation provides a way to automate common and repetitive IT operations and management tasks. You can use predefined or custom playbooks to configure AWS resources across multiple accounts and AWS Regions.

Support provides multiple tools, people, and programs to help you optimize performance, lower costs, and innovate faster. It addresses best practices, configuration details, and fixes.

AWS Health provides personalized information about events that affect your AWS infrastructure. It can also guide you through scheduled changes and help you troubleshoot issues that affect AWS resources and accounts.

AWS Systems Manager OpsCenter provides a central location for operations engineers and IT professionals to manage work items (OpsItems) related to AWS resources.

Atlassian's Jira Service Management is an IT service management tool that places developers, IT personnel, and business teams on the same platform so they can deliver services together. Jira Service Management has request types that provide self-service options and Jira agents that can deliver IT services like fulfillment approvals and workflows.