Release notes - AWS Service Management Connector

Release notes

Version 2.0.8 includes updates to core features. Version 2.0.5 of the AWS Service Management Connector for Jira Service Management introduces an integration with AWS Systems Manager Incident Manager cases and Jira incidents.

Version 2.0.8 core features

  • Updated package dependencies.

Version 2.0.7 core features

  • Updated version of aws-sdk library.

  • Fix for XML parser issue.

AWS Systems Manager Incident Manager

  • Allows Jira Service Management end users to view and resolve a Jira issue when AWS Systems Manager Incident Manager creates or updates an incident.

  • Automatically relate an AWS incident to the associated AWS OpsItem when AWS Systems Manager OpsCenter integration is enabled.

  • Allows bidirectional or unidirectional synchronization of the ‘resolved’ status between a Jira issue and a corresponding AWS incident.

The latest version also includes prior integrations to AWS services, such as Support, AWS Security Hub, AWS Service Catalog, AWS Config, AWS Systems Manager automation, and AWS Systems Manager OpsCenter.

Support

  • Configure dual synchronization of Support cases with Jira Service Management incidents.

  • View, create, resolve and add correspondences to Support tickets directly from Jira Incident.

AWS Security Hub integration

  • Configure synchronization of AWS Security Hub Findings within Jira Service Management.

  • Create, view, investigate and resolve AWS Security Hub Findings as Jira issues.

  • View updates from synced security Findings Jira Issues in AWS Security Hub.

AWS Service Catalog

  • Render AWS Service Catalog portfolios and products in the Jira Service Management Customer Portal and Jira Agent views.

  • Associate Jira Service Management approval groups to AWS Service Catalog portfolios to require approvals for Jira Service Management user product requests.

  • Assign the default Jira user that the Jira workflow engine uses.

  • Configure AWS product request form components available for end users to view.

  • Create AWS Tags across provisioned products.

  • View AWS specific parameters on EC2 resources, such as Availability Zones, Image ID, Instance Id, KeyPair, Security Group, and VPC.

AWS Config

  • Render AWS Config configuration item details on provisioned AWS products through Jira Service Management request.

  • View the configuration item relationships in a tree structure.

  • Associate AWS Config items details to Jira issues.

AWS Systems Manager Automation

  • Render AWS Systems Manager automation documents in the Jira Service Management Customer Portal and Jira Agent views.

  • Request and execute AWS Systems Manager automation documents through Jira Service Management.

  • Create Jira issues (incidents) that provide actionable remediation suggestions through a Connector-specific AWS Systems Manager automation document.

AWS Systems Manager OpsCenter

  • Create and update a Jira Issue when you create and update an operational item (OpsItem) in AWS Systems Manager OpsCenter.

  • Update OpsItems in AWS Systems Manager OpsCenter when you update the Jira issue in Jira Service Management.

  • View and execute automation runbooks to resolve OpsItems and view execution results from the Jira Issue.

  • Support multiple AWS accounts.

  • Support FIPS endpoints and usage in the AWS GovCloud East and GovCloud West Regions.

  • Support the latest releases of Jira Service Management Server and data center versions.