Service management alignment - AWS Service Management Connector

Service management alignment

This Connector aligns with industry best practices, such as ITIL service management areas, and addresses a baseline set of service management practices you can use in existing tools:

Service management area AWS service(s) integration
Service Catalog deployment management (provisioning)

AWS Service Catalog or AWS CloudFormation: Requesting and provisioning vetted or predictable products and performing post-provisioning actions.

AWS Systems Manager Automation: Allows users to safely automate common and repetitive tasks using a predefined or custom-built automated runbacks.

Incident management (ticketing)

AWS Systems Manager Incident Manager: Generating incidents according to response plans.

AWS Support (AWS incidents, service requests, and support cases).

Security event and incident management AWS Security Hub: Managing incidents resulting from security findings.