Service management alignment
This Connector aligns with industry best practices, such as ITIL service management areas, and addresses a baseline set of service management practices you can use in existing tools:
Service management area | AWS service(s) integration |
---|---|
Service Catalog deployment management (provisioning) | AWS Service Catalog or AWS CloudFormation: Requesting and provisioning vetted or predictable products and performing post-provisioning actions. AWS Systems Manager Automation: Allows users to safely automate common and repetitive tasks using a predefined or custom-built automated runbacks. |
Incident management (ticketing) |
AWS Systems Manager Incident Manager: Generating incidents according to response plans. AWS Support (AWS incidents, service requests, and support cases). |
Security event and incident management | AWS Security Hub: Managing incidents resulting from security findings. |