Additional features - AWS Service Management Connector

Additional features

This section provides information about additional features for AWS Service Management Connector for ServiceNow.

Viewing products in the Standard User Interface (Fulfiller View)

To view provisioned products as an end user

  1. Choose My Assets in the ServiceNow standard user interface.

  2. In My Asset Requests, view the requests.

  3. To view the product, personalize the list view to show the associated configuration item.

    To show the items, choose Settings in the header row of the table of asset requests.

  4. Choose Configuration item (configuration_item). Then use the > icon to add it to the view.

    Move the configuration item to below Stage in the list. You can see it (the ordered product) in the list of assets.

  5. To view the product, choose the configuration item name.

  6. In the Outputs tab of the form, view the Outputs for the provisioned product.

  7. In the Product Events tab of the form, view the provisioning history of the product .

To view provisioned products from the scoped app as an administrator

  1. Log in to your ServiceNow instance as the end user (for example, Abel Tuter).

  2. Enter AWS Service Catalog in the navigation filter and choose Provisioned Products. The user interface view displays the provisioned products.

  3. Choose a provisioned product to view the current status. You can also select post provisioned actions such as Request Update, Request Termination, as well as associated service actions.

Ordering AWS Service Catalog products through the ServiceNow Service portal

The Connector for ServiceNow supports the ordering of AWS Service Catalog products through Service Portal. You can use the Service Catalog and Order Something views. The release also includes pages and widgets you can add to Service Portal that enable users to view their provisioned products.


The audience for the Service Portal Features section is a ServiceNow administrator or equivalent. The ServiceNow user requires permissions to modify the Service Portal.

Service portal widgets

The Connector for ServiceNow includes widgets you can add to your Service Portal. It also includes two alternative view Portal Pages for the following:

  • My AWS Products – Overview of all provisioned products the user owns

  • AWS Product Details – Details of a single provisioned product

  • Search AWS Products – Search for AWS Service Catalog products by providing AWS account, Region, and portfolio details. To access the new widgets, update the Service Portal Designer.

To access the new widgets, update the Service Portal Designer.

To update the Service Portal Designer

  1. Go to Create and edit a page using the Service Portal Designer.

  2. Following the instructions, choose the Service Portal Index page.

  3. Under the Order Something container, add the My AWS widget.

    The new widget appears on your main Service Portal view.

Service portal pages

This section describes the two new pages available in the Service Portal Beta release of the AWS Service Management Connector: My AWSProducts and AWS Product Details. You can add links to these pages on the Service Portal home page or other pages by using the usual page configuration mechanism in Service Portal.

My AWS Products

An overview of all provisioned products that the user owns. Terminated products display separately from current products in a collapsed panel on the initial page load.

Use the following format to access the My AWS Products page.


AWS Product Details

Details of a single provisioned product.

Use the following format to access the AWS Product Details page:

http://<insertinstancename><provisioned product id>

Search AWS Products

Search feature for AWS Service Catalog products

Use the following format to access the Search AWS Products page:


Ensure that the end user has x_126749_aws_sc.productsearchaccess to view and use this service portal