Configuring ServiceNow for integration with Support

This section shows you how to integrate Support in ServiceNow.

To configure the Support integration System Properties

1. In the navigator, enter AWS Service Management.

2. Choose System Properties, then Support.

3. Set the system property, as required.

Available settings	Description
Interval, in minutes, between the execution of full synchronization	Default: 1440 min
SQS Name created by the AWS CloudFormation stack. The same name must be used for all accounts	Default: AwsServiceManagementConnectorForSupportQueue
(Advanced mode) Enable an intermediate table (SMC Support Case table) to synchronize data to and from Support. Use caution; enabling an intermediate table replaces the default Incident table.	Default: False