Validating AWS Systems Manager Change Manager integration in ServiceNow - AWS Service Management Connector

Validating AWS Systems Manager Change Manager integration in ServiceNow

This section describes how to validate AWS Systems Manager Change Manager integration in ServiceNow.

To view AWS Systems Manager Change templates

  1. Log in to your ServiceNow instance as a user (for example, System Administrator) in the fulfiller view (standard user interface view).

  2. In the navigator, enter AWS Service Management Connector.

  3. To show a list of all synched Change templates, choose Change Templates under Systems Manager.

To view Systems Manager Change Request

  1. Log in to your ServiceNow instance as a user (for example, System Administrator) in the fulfiller view (standard user interface view).

  2. In the navigator, enter AWS Service Management Connector.

  3. To show a list of all synched Change Requests created from ServiceNow, choose Change Requests under Systems Manager.

  4. Choose a Change Request to open the record.

To view AWS Systems Manager Change Request Ops Items

  1. Log in to your ServiceNow instance as a user (for example, System Administrator) in the fulfiller view (standard user interface view).

  2. In the navigator, enter AWS Service Management Connector.

  3. To show a list of all synched Change Requests created from ServiceNow, choose Change Request Ops Items under Systems Manager.

  4. Choose an Ops Item to open the record.

To create AWS Systems Manager Change Manager change

  1. Log in to your ServiceNow instance as a user (for example, System Administrator) in the fulfiller view (standard user interface view).

  2. In the navigator, enter Change. Then choose Create New to view the various Change options.

  3. Choose Create AWS Systems Manager Change Manager Change: Make changes to AWS resources using Change Manager Templates.

  4. Choose the runbook you want to execute and complete all the required fields.

  5. Choose Submit to create a ServiceNow Change Request.

  6. Choose Request Approval to send approval requests to members of the Assignment group.

    After change approval, it moves to a Scheduled state.

  7. Choose Implement.

  8. Scroll to the bottom and view Change Tasks under related lists to view the Change task associated with Automation Execution.

    After the Change Execution is complete, the change moves to a Closed state.

To view AWS CloudTrail events for the Change execution

This procedure requires you to create and configure AWS CloudTrail Lake on AWS and configure the Lake name on the AWS Systems Manager Change Manager system properties in ServiceNow

  1. Log in to your ServiceNow instance as a user (for example, System Administrator) in the fulfiller view (standard user interface view).

  2. In the navigator, enterAWS Service Management Connector.

  3. To show a list of all synched Change Requests created from ServiceNow, choose Change Requests under AWS Systems Manager.

  4. Choose a Change Request to open the record.

  5. Use UI Action, Sync CloudTrail Events, to start the synchronization of events.

  6. Choose the same Change Request to reopen the record.

  7. Scroll to the bottom of the Change Request form and use CloudTrail Events related list to review the events of the Change execution.

Fields mapped from AWS Change Request Ops Item records to ServiceNow Change Request records

This table shows how AWS Change Request Ops item maps to ServiceNow Change Request.

AWS Change Request Ops Item ServiceNow Change Request

AWS Account

x_126749_aws_sc_awsaccount

AWS Request ID

x_126749_aws_sc_awsrequestid

AWS Region x_126749_aws_sc_awsregion
AWS Status x_126749_aws_sc_awsstatus