Integrating AWS Config in ServiceNow - AWS Service Management Connector

Integrating AWS Config in ServiceNow

This topic shows you how to use AWS Config to:

  • Integrate to ServiceNow CMDB.

  • Specify ServiceNow tables as custom resources.

AWS Config integration to ServiceNow CMDB

To allow the Connector to synchronize Config data for a given Region, you must enable AWS Config in that Region. For more information, see Setting Up AWS Config with the Console.

The Connector can now synchronize Config data from multiple accounts and Regions using an Aggregator. You must configure the Config Aggregator in AWS before using this feature. For more information, see Setting up an Aggregator in the console.


The Config Aggregator view in AWS displays only current config item resources in AWS Config. Thus, terminated resources are not available in the Config Aggregator view.

To minimize stale config item records from rendering in the ServiceNow CMDB from the AWS Config Aggregator, we recommend you remove Config rules associated to terminated resources. For more information, see Managing your AWS Config Rules

Configuring ServiceNow tables as AWS Config custom resources

AWS Service Management Connector for ServiceNow enables ServiceNow administrators to specify select ServiceNow tables as custom resources within AWS Config.

To set up these resources, use the preconfigured files in the Connector. These required files include the custom resource schema.