Configuring ServiceNow - AWS Service Management Connector

Configuring ServiceNow

This section shows you how to integrate AWS Systems Manager Incident Manager in ServiceNow.

To configure the AWS Systems Manager Incident Manager integration system properties

  1. In the navigator, enter AWS Service Management Connector.

  2. Choose System Properties, then AWS Systems Manager Incident Manager.

  3. Review the available settings and recommendations in the table below.

Available settings Description
Assignment Group value (SYS_ID) to use when creating ServiceNow Incidents from AWS Systems Manager Incident Manager synchronization

sys_id of the assignment group that the Connector uses when synching Incidents from AWS Systems Manager Incident Manager

Default value: <empty>

Synchronization of the resolved status

Bidirectional. Sync Resolve status of the incident from AWS to ServiceNow and ServiceNow to AWS

Unidirectional: AWS to ServiceNow. Sync Resolve status of the incident only from AWS to ServiceNow

Unidirectional: ServiceNow to AWS. Sync Resolve status of the incident only from ServiceNow to AWS

None. Resolve status are not synched

Default value: Bidirectional