Configuring ServiceNow for integration with AWS Systems Manager Incident Manager

This section shows you how to integrate AWS Systems Manager Incident Manager in ServiceNow.

To configure the AWS Systems Manager Incident Manager integration system properties

1. In the navigator, enter AWS Service Management Connector.

2. Choose System Properties, then AWS Systems Manager Incident Manager.

3. Review the available settings and recommendations in the table below.

Available settings	Description
Assignment Group value (SYS_ID) to use when creating ServiceNow Incidents from AWS Systems Manager Incident Manager synchronization	sys_id of the assignment group that the Connector uses when synching Incidents from AWS Systems Manager Incident Manager Default value: <empty>
Synchronization of the resolved status	Bidirectional. Sync Resolve status of the incident from AWS to ServiceNow and ServiceNow to AWS Unidirectional: AWS to ServiceNow. Sync Resolve status of the incident only from AWS to ServiceNow Unidirectional: ServiceNow to AWS. Sync Resolve status of the incident only from ServiceNow to AWS None. Resolve status are not synched Default value: Bidirectional