Background - AWS Service Management Connector

Background

AWS has a suite of products for management and governance, as well as security. These products allow you to enable, secure, provision, and operate cloud resources. These services are critical to establish the right level of control over your environment, without slowing down innovation. The following AWS services integrate into this Connector:

AWS Service Catalog allows you to centrally manage commonly deployed AWS services and provisioned software products. It helps your organization achieve consistent governance and compliance requirements, while enabling users to quickly deploy only the approved AWS services they need. It also offers AWS Service Catalog AppRegistry, which creates a repository of your applications and associated resources.

AWS Config enables you to assess, audit, and evaluate the configurations of your AWS resources. AWS Config continuously monitors and records your AWS resource configurations. It also lets you automate the evaluation of recorded configurations against desired configurations.

AWS Systems Manager gives you visibility and control of your infrastructure on AWS. Systems Manager provides a unified user interface so you can view operational data from multiple AWS services, investigate and resolve operational issues through OpsCenter and Incident Manager, and automate operational tasks across your AWS resources.

AWS Security Hub gives you a comprehensive view of your security alerts and security posture across your AWS accounts. With AWS Security Hub, there is a single place that aggregates, organizes, and prioritizes your security alerts, or findings.

AWS Health provides personalized information about events that can affect your AWS infrastructure, guides you through scheduled changes, and accelerates the troubleshooting of issues that affect your AWS resources and accounts.

AWS Support provides multiple tooling mechanisms, people, and programs designed to proactively help you optimize performance, lower costs, and innovate faster. AWS Support enables you to be successful on your cloud journey. It addresses requests that range from answering best practices questions to providing guidance on configuration and break-fix and problem resolution.

ServiceNow is an enterprise service management platform that places a service-oriented lens on the activities, tasks, and processes that enable day-to-day work life and a modern work environment. ServiceNow Service Catalog is a self-service application that end users can use to order IT services based on request fulfillment approvals and workflows. The ServiceNow CMDB provides resource transparency and relationships for the logical components of a service.