Release notes for AWS Service Management Connector for ServiceNow - AWS Service Management Connector
Version 5.0.0Version 4.8.5Version 4.7.5Version 4.5.5Version 4.5.0Version 4.0.1Version 4.0.0Version 3.8.5

Release notes for AWS Service Management Connector for ServiceNow

The latest version includes enhancements to the existing AWS Health integration. The prior launch introduced a dashboard and Terraform support for AWS Service Catalog. AWS Service Management Connector for ServiceNow has existing integrations for AWS services, such as AWS Security Hub, AWS Systems Manager OpsCenter, and AWS Systems Manager Automation.

Version 5.0.0

AWS Health

  • Create incidents, including changes, from AWS Health events.

  • Supports affected resource tracking for planned lifecycle events.

  • Supports pagination by syncing health events with visual information.

  • Supports AWS Organizations to view and consolidate multiple AWS accounts via Amazon EventBridge.

  • Updated dashboard that allows selecting accounts and events.

  • Support for ServiceNow Vancouver release.

  • Support for ServiceNow Washington DC release.

Version 4.8.5

AWS ServiceNow Connector Core Features

  • Dashboard that displays reports/charts for AWS Service Catalog, AWS Config, and AWS Security Hub integrations in the ServiceNow platform.

  • Support for China Regions (Beijing and Ningxia) for all AWS services compatible with China Regions.

  • Support for ServiceNow Utah release.

AWS Service Catalog

  • Support for the Terraform open source product type, enabling self-service provisioning with governance for your Terraform configurations within AWS from Service Catalog at scale.

  • Fix validation issue with mandatory parameters input on catalog item submission.

AWS Config

  • Support for the following new resource types: Amazon WorkSpaces, Amazon Elastic Container Service (ECS), Amazon Elastic Kubernetes Service (EKS), Amazon Elastic File System (EFS), and Amazon RDS Cluster.

  • Ability to change synchronization to use many-to-many (MTM) table in the connector.

AWS Systems Manager OpsCenter

  • Synchronize Action Item type OpsItems from AWS Systems Manager Incident Manager.

Version 4.7.5

AWS ServiceNow Connector Core Features

  • Supports latest ServiceNow platform releases for Tokyo (T), San Diego (S), and Rome (R).

  • Enables conditional dependency on ServiceNow plugins based on the AWS integrations in use.

AWS Service Catalog

  • Ability to filter Service Catalog synced portfolios in the ServiceNow Service Portal using AWS accounts and regions.

AWS Systems Manager Incident Manager

  • Displays formatted Timeline Events of an incident in ServiceNow incident comments.

  • Provides a new Open Incident module to display in-progress incidents.

AWS Support

  • Ability to configure AWS Support cases through automatic incident creation or staged support cases, allowing you to create custom ServiceNow Business Rules and workflow logic.

Version 4.5.5

AWS Systems Manager OpsCenter

  • Prevents duplicate incidents created for OpsItems synched to ServiceNow.

Version 4.5.0

AWS Health

  • Syncs AWS Health events and resource information.

  • Provides a dashboard to view AWS Health status of AWS accounts.

AWS Systems Manager Incident Manager

  • Syncs AWS Systems Manager Incident Manager incidents as ServiceNow Incidents.

  • Creates relationship between synched incident from Incident Manager and the associated Ops Item.

  • Provides configuration to allow bidirectional or unidirectional synchronization of the ‘resolved’ status between ServiceNow incident and corresponding AWS incident.

AWS ServiceNow Connector Core Features

  • Displays AWS account number for validated accounts.

  • Supports latest ServiceNow platform releases for Quebec (Q - Patch 5 going forward), Rome (R), and San Diego (S).

AWS Service Catalog

  • Provides Service Portal widget to search AWS Service Catalog products from ServiceNow Service Portal.

  • Configures independent workflows for different portfolios.

  • Provides feature to set a table filter for user selectable Automated Tags.

AWS Support

  • Offers near real-time sync of AWS Support cases to ServiceNow using Amazon EventBridge and Amazon SQS queue.

  • Syncs AWS Support case severity back into ServiceNow incident.

  • Supports AWS accounts with different service accesses.

AWS Security Hub

  • Provides revised AWS Security Hub Findings form to show remediation information.

AWS Systems Manager Change Manager

  • Syncs AWS CloudTrail events and resource information related to the AWS Change Request.

AWS Config

  • Supports Amazon API Gateway resource type.

  • Creates relationship between RDS Instances and RDS Cluster, if present.

  • Introduces new attribute mappings and relationships on existing resource types.

Version 4.0.1

AWS ServiceNow Connector Core Features

  • Supports the latest ServiceNow platform releases for Quebec (Q - Patch 5 going forward), Rome (R), and San Diego (S).

AWS Service Catalog

  • Accurately retrieves launch paths/parameters for catalog items in order guides.

AWS Support

  • Uses GovCloud accounts with AWS Support integration.

AWS Security Hub

  • Syncs ServiceNow Incident state updates to AWS Security Hub Findings.

Version 4.0.0

AWS ServiceNow Connector Core Features

  • Uses Guided Setup to enable you to configure and mark complete ServiceNow install components for the AWS Service Management Connector.

  • Supports the latest ServiceNow platform releases for Rome (R), Quebec (Q - Patch 5 going forward).

AWS Support

  • Views, creates, updates, adds correspondence, and resolves AWS Support cases from ServiceNow as incidents.

  • Tracks and manages AWS cases (incidents) within ServiceNow as incidents to ascertain the health of their AWS services and resources as opposed to swiveling between multiple platforms.

AWS Systems Manager Change Manager

  • Creates Change Requests from a curated list of AWS Change Templates that are vetted in AWS Systems Manager Change Manager.

  • Enables you to customize the change workflow in ServiceNow and streamline and align the maintenance and Service Management governance of AWS resources with your existing Change Management process.

AWS Systems Manager Automation

  • Updates mappings to accurately display Status values of Automation document execution in ServiceNow.

Version 3.8.5

AWS ServiceNow Connector Core Features

  • Enhances AWS services (AWS Service Catalog, AWS Config, AWS Systems Manager, AWS Security Hub) synchronization to ServiceNow into separate, distinct scheduled jobs.

  • Renames 'Sync all Accounts' scheduled job to 'Synchronize changes to all AWS accounts' based on synchronization enhancements.

  • Supports the latest ServiceNow platform releases for Rome (R), Quebec (Q - Patch 5 going forward), Paris (P) and Orlando (O).

AWS Service Catalog

  • Views AppRegistry applications, attribute groups and linked resources in the ServiceNow CMDB.

  • Enables support for ServiceNow order guides for AWS Service Catalog products and AWS Systems Manager automation documents.

  • Supports NoEcho parameters when viewing AWS Service Catalog Provisioned Products parameters through ServiceNow Requested Item.

AWS Config

  • Adds a configurable ServiceNow system property for AWS Config integration to automatically copy the AWS Resource Id (Object ID in ServiceNow) into ServiceNow's Name field to make AWS resources visible as configuration items.

  • Updates ELB resource mapping from cmdb_ci_lb_service table to cmdb_ci_cloud_load_balancer table.

  • Updates relationships visible in the ServiceNow CMDB for AWS resources such as Cloud Subnet, DynamoDB, EC2, ELB, RDS, Storage volume, Security groups, and VPC.

AWS Security Hub

  • Synchronizes UserDefinedFields JSON blob for Security Hub Findings.