Validating AWS Service Catalog integration in ServiceNow - AWS Service Management Connector

Validating AWS Service Catalog integration in ServiceNow

This section describes how you can use service integration features to validate AWS Service Management Connector for ServiceNow installation.

AWS Service Catalog integration features

To order an AWS Service Catalog product

  1. Log in to your ServiceNow instance as the end user (for this example, Abel Tuter).

  2. Enter Service Catalog in the navigation filter and choose Service Catalog.

  3. Choose the AWS Service Catalog S3 Storage product to provision.

  4. Enter the product request details, including product name, parameters, and tags.

  5. Choose Order Now to submit the ServiceNow request and provision the AWS Service Catalog product.

    After approximately one minute, you receive an order status acknowledging the submission.

To view provisioned products

End users can view products in two places on the ServiceNow portal: request items (Requests) or My AWS Service Catalog Products widgets.

To view products in Service Portal Requests

  1. Choose Requests in the home page navigation bar.

  2. Choose the request item with the AWS Service Catalog product and request the item number.

    Note

    AWS product events and outputs update the request item. When you terminate the AWS product, the ServiceNow request item enters a state of Closed Complete.

To view products in the My AWS Products widget Service Portal Requests

  1. In the My AWS Products widget, choose the AWS Select product name on the request form.

  2. View Status and Product Events.

  3. If you want to perform post-provisioned operational actions, choose Request Update, Request Self-Service Action, or Terminate.

To override workflows on Portfolios

  1. Log in to your ServiceNow fulfiller view (standard user interface).

  2. Enter AWS Service Catalog in the navigation filter and choose Portfolios.

  3. Choose Display Name to open a portfolio.

  4. Select the required workflow from the search to set Workflow Override.

  5. Choose Update.

To view AppRegistry applications

  1. Log in to your ServiceNow fulfiller view (standard user interface).

  2. Enter AWS Service Catalog in the navigation filter and choose AppRegistry Applications.

  3. Choose the AppRegistry application.

To view AppRegistry attribute groups

  1. Log in to your ServiceNow fulfiller view (standard user interface).

  2. Enter AWS Service Catalog in the navigation filter and choose AppRegistry Attribute Groups.

  3. Choose the AppRegistry attribute group.

Video: Integrate AWS Products into Your ServiceNow Portal with the AWS Service Management Connector

This video (18:33) describes how to integrate AWS products in your ServiceNow Portal with the AWS Service Management Connector.