Getting started with AWS Service Management Connector for ServiceNow - AWS Service Management Connector

Getting started with AWS Service Management Connector for ServiceNow

Before installing the AWS Service Management Connector for ServiceNow, verify that you have the necessary permissions in your AWS account and ServiceNow instance.

AWS prerequisites

To start, use the following services:

  • AWS Service Catalog with the Connector

    You need an AWS account to configure your AWS portfolios and products. For details, see Setting up for AWS Service Catalog and Using AWS Service Catalog AppRegistry.

  • AWS Config details

    Configure the service settings to record data for the resource types of interest. We recommend you include provisioned products and AWS CloudFormation stacks, in addition to the major resource types that your team uses. For more information, see Setting up AWS Config with the console. This version of the Connector enables the import of aggregated Config data in a single AWS account from more than one AWS Region or account. To use this feature, you must configure an aggregator in AWS. For more information, see Setting up an Aggregator using the console.

  • AWS Systems Manager Automation with the Connector

    This feature requires no AWS-side set up. As standard, AWS provides a number of automation documents (runbooks). If you want additional automation documents (runbook), retrieve them in the Connector. For more information, see Working with Automation Runbooks.

  • AWS Systems Manager OpsCenter with the Connector

    You must enable the service in all Regions and accounts where you want to sync OpsItems. For more information, see Getting started with OpsCenter

  • AWS Security Hub with the Connector

    You must enable the service in all Regions and accounts where you want to sync Findings. For details, see Setting up Security Hub. We recommend you connect ServiceNow with the primary (main) AWS account for AWS Security Hub. For more information, see Managing administrator and member accounts.

  • AWS Support with the Connector

    Your account must have a Business or Enterprise Support plan to use support integration with the Connector.

  • AWS Systems Manager Change Manager with the Connector

    You must enable the service in all Regions and accounts where you want to sync change templates. The AWS Systems Manager Change Manager integration of AWS Service Management Connector introduces a curated version of the integration. It allows customers to execute pre-approved change templates that contain at least one Automation Runbook and does not require approvals during execution from ServiceNow. For more information, see Setting up Change Manager.

  • AWS Systems Manager Incident Manager with the Connector

    You must enable Incident Manager in all AWS Regions and accounts from where you want to sync the incidents. For details, see Setting up for AWS Systems Manager Incident Manager.

  • AWS Health with the Connector

    Your account must have a Business or Enterprise Support plan to use AWS Health integration with the Connector.

ServiceNow prerequisites

In addition to the AWS account, you need a ServiceNow instance to install the ServiceNow Connector scoped application. The initial installation should occur in either an enterprise sandbox or a ServiceNow Personal Developer Instance (PDI), depending on your organization’s technology governance requirements.

The ServiceNow administrator needs the admin role to install the Connector for ServiceNow scoped application.