Configuring AWS - AWS Service Management Connector

Configuring AWS

This section describes how to configure AWS Support integration in ServiceNow.

To configure AWS Support integration features

  1. Set up an SQS queue (in N.Virginia (us-east-1) for Commercial regions and US West (us-gov-west-1) for GovCloud regions) to sync AWS Support cases. Name the queue, AwsServiceManagementConnectorForSupportQueue, to align with the default name in the ServiceNow System Properties for the AWS Support integration. For more information, see Getting started with Amazon SQS.

  2. Set up an Amazon EventBridge rule to detect changes to AWS Support Cases and push these to the queue. For more information, see Getting started with Amazon EventBridge.

The rule should have this event pattern and point to the SQS queue created in Step 1.

"EventPattern": { { "source": ["aws.support"] } }
Note

Templates for the Connector for ServiceNow 4.5.0 - AWS Commercial Regions and AWS GovCloud Regions are available to automate the AWS Health integration features.

For creation of SQS queue and EventBridge rule, use Connector for Service Management v4.5.0 - AWS Support Commercial Regions and Connector for Service Management v4.5.0 - AWS Support GovCloud West Region.