Validating AWS Config integration in ServiceNow - AWS Service Management Connector

Validating AWS Config integration in ServiceNow

To see AWS Config details, configure the service settings to record data for the resource types of interest. For more information, see Setting Up AWS Config with the Console.

To view configuration item details from AWS Config in the ServiceNow CMDB

  1. Log in to your ServiceNow instance as a user (for example, System Administrator) in the fulfiller view (Standard user interface view).

  2. In the navigator, enter AWS Service Management.

  3. Choose AWS Config. Select and view the relationships for available AWS resources.

This table illustrates the available AWS resources, ServiceNow CMDB label, and table name.

AWS resources (AWS Config) ServiceNow CMDB/Scoped App Table Label ServiceNow CMDB/Scoped App Table Name
Accounts CMDB CI Cloud Service Accounts cmdb_ci_cloud_service_account
VPCs Cloud Networks cmdb_ci_network
Availability Zones Availability Zone cmdb_ci_availability_zone
EC2 Instances Virtual Machine Instance cmdb_ci_vm_instance
EBS Volumes Storage Volume cmdb_ci_storage_volume
Security Groups Compute Security Group cmdb_ci_compute_security_group
Auto Scaling Group Auto Scaling Groups x_126749_aws_sc_cmdb_ci_autoscaling_group
Network Interfaces Cloud Mgmt Network Interface cmdb_ci_nic
RDS Instances Cloud DataBase cmdb_ci_cloud_database
Subnets Cloud Subnet cmdb_ci_cloud_subnet
Load Balancers (V2) Cloud Load Balancer cmdb_ci_cloud_load_balancer
S3 Buckets Cloud Object Storages cmdb_ci_cloud_object_storage
CloudFormation Stacks CloudFormation Stack x_126749_aws_sc_cmdb_ci_cloudformation_stack
CloudFormation Provisioned Products CloudFormation Provisioned Product x_126749_aws_sc_cmdb_ci_config_pp
Tags Key Value cmdb_key_value
Lambdas Cloud Function cmdb_ci_cloud_function
Dynamo DB DynamoDB Table cmdb_ci_dynamodb_table
OS images Images cmdb_ci_os_template
AppRegistry Applications AppRegistry Application x_126749_aws_sc_cmdb_ci_appregistry_application
AppRegistry Attribute Groups AppRegistry Attribute Group x_126749_aws_sc_cmdb_ci_appregistry_attribute_group
AppRegistry Resources AppRegistryResource x_126749_aws_sc_cmdb_ci_appregistry_resource
RDS Cluster Cloud Database Clusters cmdb_ci_cloud_db_cluster
API Gateway Cloud Gateways cmdb_ci_cloud_gateway
Note

AWS resources, in scope for this release, determine configuration items and relationships. Configuration item relationships display AWS Regions. If you have questions or feedback, email .

Updates to the AWS Load Balancer resource details in the ServiceNow CMDB

AWS Load Balancer resources map to the ServiceNow table: Cloud Load Balancer (cmdb_ci_cloud_load_balancer).

The previous table in the Connector was Load Balancer Service (cmdb_ci_lb_service). This change aligns with ServiceNow’s cloud resource best practices.

Note

The following transition steps are required only if you are upgrading from version 3 of the Connector to version 4.5.0.

Fix Scripts to address changes to ELB mappings in ServiceNow CMDB

If you are using AWS Config integration before version 4, the Connector includes two fix scripts that migrate existing Connector resources in the Load Balancer Service (cmdb_ci_lb_service) table to the Cloud Load Balancer (cmdb_ci_cloud_load_balancer) table.

Fix Script 1: AWS SMC - Migrate ELB data

This fix script migrates ELBv2 data from the legacy Load Balancer Service (cmdb_ci_lb_service) table with discovery_source AWS Service Management Connector to the new Cloud Load Balancer (cmdb_ci_cloud_load_balancer) table with all the relationships. (Legacy records remain undeleted for audit).

Note

The AWS SMC - Migrate ELB data fix script migrates all existing relationships of the ELBv2 resource in Load Balancer Service (cmdb_ci_lb_service), where the discovery source is AWS Service Management Connector to the newly created resource in the Cloud Load Balancer (cmdb_ci_cloud_load_balancer) table.

Fix Script 2: AWS SMC - Delete ELB legacy relationship (optional)

This fix script deletes the relationships where a child or parent is a resource in the original Load Balancer Service (cmdb_ci_lb_service) table, and the discovery source of the resource is AWS Service Management Connector.

Note

We recommend you execute AWS SMC - Delete ELB legacy relationship fix script after executing AWS SMC - Migrate ELB data fix script, and receiving approvals from your ServiceNow admin based on your organization’s data retention policies.

To run a fix script in ServiceNow

  1. Log in to your ServiceNow instance as an admin user (for example, System Administrator) in the fulfiller view (Standard user interface view).

  2. In the filter navigator, enter System Definition.

  3. Choose Fix Scripts.

  4. To migrate resources to the new Cloud Load Balancer table, choose AWS SMC - Migrate ELB data.

    To delete relationships from the Load Balancer Service table, choose AWS SMC - Delete ELB legacy relationship fix script.

  5. Open the fix script to execute.

  6. Choose Run Fix Script.