Transition recommendations - AWS Service Management Connector

Transition recommendations

To transition to AWS Service Management Connector 4.5.0 from a previous Connector version in a ServiceNow Production instance, you must:

  • Install the Connector in a ServiceNow sandbox instance.

  • Follow the Connector installation instructions starting at baseline permissions.

    Note

    There is a known issue with committing update sets that have a previous version of the Connector installed.

    Previewing the update set is successful. However, at the conclusion of the committing update, an error appears that states: “Version loading was stopped by DictionaryUpdateLoader….”

    We consider these errors as false positives. After further testing, we determined there is no impact on the update set. AWS logs a ServiceNow support case and provides a new release if needed.

  • Compare the two versions to plan how you manage your ServiceNow Development.

  • Determine how you want to address AWS Service Catalog provisioned products in previous releases.

  • Create a check list of all your transition action items that include, but are not limited to:

    • Transition plan

      • Decision point on AWS Service Catalog provisioned products

      • Steps to update or install the Connector in ServiceNow development to production environments

    • ServiceNow platform admin communications

    • End user communications