Moving out of the SMS sandbox - Amazon Simple Notification Service

Moving out of the SMS sandbox

Moving your AWS account out of the SMS sandbox requires that you first add, verify, and test destination phone numbers. Then, you must create a case with AWS Support.

To request that your AWS account is moved out of the SMS sandbox
  1. Verify phone numbers

    1. While your AWS account is in the SMS sandbox, open the Amazon SNS console.

    2. In the navigation pane, under Mobile, choose Text messaging (SMS).

    3. In the Sandbox destination phone numbers section, add and verify one or more destination phone numbers. This verification ensures you can successfully send and receive messages.

  2. Test SMS publishing

    1. Confirm that you are able to send and receive messages to at least one verified phone number. For more detailed instructions on how to publish SMS messages, see Publishing SMS messages to a mobile phone using Amazon SNS.

  3. Initiate sandbox edit

    1. On the Amazon SNS console's Mobile text messaging (SMS) page, under Account information, choose Exit SMS sandbox. This action redirects you to the Amazon Support Center and automatically creates a support case with the Service quota increase option selected.

  4. Fill out the form

    1. In the support form under Service quota increase, do the following:

      1. Choose choose SNS Text Messaging as the service.

      2. Provide the website URL or app name from which you intend to send SMS messages.

      3. Specify the type of messages you will send: One Time Password, Promotional, or Transactional.

      4. Choose the AWS Region from which you will send SMS messages.

      5. List the countries or regions where you plan to send SMS messages.

      6. Describe how your customers opt-in to receive messages.

      7. Include any message templates you intend to use.

  5. Specify quota and Region

    1. Under Requests, do the following:

      1. Choose the AWS Region where you want to move your AWS account.

      2. Choose General Limits for Resource Type.

      3. Choose Exit SMS Sandbox for Quota.

      4. (Optional) To request additional increases or other adjustments, choose Add another request and specify the necessary details.

      5. For New quota value, enter the limit in USD you are requesting.

  6. Additional details

    1. In the Case description, provide any additional details relevant to your request.

    2. Under Contact options, choose your preferred contact language.

  7. Submit the request

    1. Choose Submit to send your request to AWS Support.

The AWS Support team provides an initial response to your request within 24 hours.

To prevent our systems from being used to send unsolicited or malicious content, we consider each request carefully. If we can, we will grant your request within this 24-hour period. However, if we need additional information from you, it might take longer to resolve your request.

If your use case doesn't align with our policies, we might be unable to grant your request.