Solution web interface - Amazon Virtual Andon

Solution web interface

The Amazon Virtual Andon solution deploys a web interface that provides management, client, and analysis tools, as well as an observer function.

Management pages

The web interface provides the following management pages: Sites, Users, Permissions, and Root Causes. These pages are accessible only to users assigned to the Admin Group.

  • Sites page: Registers and manages the factory details

  • Users page: Manages users and assign them to one or more groups

  • Root Causes page: Creates the root causes for events and issues

  • Permissions page: Sets up the permissions for users in the Associate Group

Sites page

Use the Sites page to register and manage the sites that the solution monitors. The solution is able to monitor multiple sites. In order for the solution to monitor a site, the following site information is required:

  • Areas: The area within the site. For example, Floor 1, Floor 2, East, and West.

    • Processes: The process in a given area. For example, inbound, outbound, and packaging.

      • Events: Events that can occur within a given process and area. For example, equipment issues and scanner errors. When creating an event, the administrator can add description details, an email address to send notifications when an event occurs (such as an engineer), associate an image with that event for easier identification on the Client view, and identify the root causes.

    • Stations: The station in the site and area where one or more devices are installed.

      • Devices: The devices deployed in the station. You can enter multiple devices for each station.

For information to set up a new site, refer to Step 5. Add site details. Use the following procedure to edit an existing site.

  1. Sign in to the Amazon Virtual Andon web interface.

  2. Choose Sites.

  3. On the Sites page, identify the site you want to edit and choose Detail.

    Tip

    You can delete a site and all associated details by choosing Delete.

On the Areas page, you can take the following actions:

  • Add a new area (for information to set up a new area, refer to Step 5. Add site details)

  • Edit the area’s station information

  • Edit the processes for the area

  • Delete an area

If you have a large number of areas for a site, use the search tool to locate the specific area that you want to edit.

Edit the area’s station information

  1. On the Areas page, identify the area you want to edit and choose Stations.

  2. On the Stations page, identify the station you want to edit and choose Detail.

  3. On the Devices page, you can take the following actions:

    • Add a new device by choosing Add Device

      Note

      In the Device Registration dialog box, enter the Device Name and Device Description and choose Register.

    • Search for a device using the search tool

    • Delete a device you no longer need to monitor

Edit the processes for the area

  1. On the Areas page, identify the area you want to edit and choose Processes.

  2. On the Processes page, identify the process you want to edit and choose Detail.

  3. On the Events page, you can take the following actions:

    • Add a new event by choosing Add Event

      Note

      In the Event Registration dialog box, enter the required information including the Event Name, Event Description, and the Event Priority. Enter the other optional information and choose Register.

    • Search for an event using the search tool

    • Delete an event you no longer need to monitor

Users page

For information to set up a new user, refer to Step 3. Add users. Use the following procedure to edit the information for an existing user.

  1. Sign in to the Amazon Virtual Andon web interface.

  2. Choose Users.

  3. Locate the user and choose Edit.

    Tip

    Use the search tool if you have a large list of users.

  4. In the Edit User dialog box, you can edit the emails address and change the group affiliation.

  5. Choose Save.

Optionally, you can remove the user by choosing Delete.

Root causes page

Admins can manage root causes to events. For information to set up new root causes, refer to Step 4. Add the root causes. Use the following procedure to delete existing root causes.

  1. Sign in to the Amazon Virtual Andon web interface.

  2. Choose Root Causes.

  3. Locate the root cause and choose Delete.

    Tip

    Use the search tool if you have a large list of root causes.

Permissions page

Admins can manage permission for users in the Associate Group. Using this page, admins can change the sites, areas, stations, processes, and devices that a user can access. For information to set up new permissions, refer to Step 6. Add permissions for users in the Associate Group.

Use the following procedure to edit permissions for existing users.

  1. Sign in to the Amazon Virtual Andon web interface.

  2. Choose Permissions.

  3. Locate the user and choose Edit.

    Tip

    Use the search tool if you have a large list of users.

  4. On the Permissions Setting page, you can activate or deactivate the following options by selecting the checkbox:

    • The sites

    • The areas for a site

    • The processes, stations, and devices for an area

  5. Choose Save.

Optionally, you can remove the user by choosing Delete.

Client page

When an issue occurs on the factory floor, users access the Client page to record the issue in the solution, which can then notify the appropriate personnel for troubleshooting and resolution support. Users in the Admin, Engineer, Manager, and Associate groups can access the Client page. To access events related to a particular process or station, the following site details must be selected: Site Name, Area Name, Process Name, Station Name, and Device Name. The ID of each corresponding site detail is added to the URL’s query string to allow specific configurations to be bookmarked.

The events are displayed as text boxes that represent potential issues that can occur with the selected device. Each box contains the event name, description, and the image if one was provided. These text boxes display a particular color based on one of the following statuses:

  • No issue: The event text box displays a gray color when there is no issue.

  • Open Issue: The event text box changes to red when a user selects it to identify an issue. Once selected, the web interface synchronizes this change to all the other pages that contains this event. If a point-of-contact is provided for the event, a notification is sent.

  • Acknowledged Issue: The text box changes to yellow when the issue is acknowledged by a user from the Observer page.

  • Closed or Rejected Issue: The text box changes back to its original (gray) state when a user closes or rejects the issue from the Observer page.

Refer to Figure 4 for an example of the Client page displaying issue statuses. A scanner issue is shown as an open issue and denoted in red. An equipment issue is shown as acknowledged as denoted in yellow.


        Client console issue status

Figure 4: Client console issue status

Observer page

Engineers and managers can view issues occurring on the factory floor in real-time using the Observer page. The Observer page provides engineers and managers a live view of all open issues in a selected site, or in a specific area within a site. Additionally, they can acknowledge, close, and reject issues. The selected site and area ID are saved in the URL as a query string in order to allow for bookmarking of a specific configuration.

When engineers close issues, they can choose one of the pre-defined root causes of the event if the event has root causes attached. Once a root cause is chosen, they will also have the option to add a comment.

Refer to Figure 5 for an example of the Observer page displaying issue statuses.


        Live view showing issue statuses

Figure 5: Live view showing issue statuses

Analysis page

Users assigned to the Admin and Manager groups can view historical information about issues that have occurred over the last seven days. The analysis page includes the following components.

Metrics view

The metrics view allows managers to view metrics of issues that have occurred for the selected sites and areas in the last seven days. The following metrics are available:

  • Number of issues per day

  • Number of issues over a three hour period of time, covering the last 24 hours

  • Total downtime resulting from issues in the last seven days; rejected issues do not have downtime

  • Top occurring events grouped by number of occurring issues per event

History view

The history view lets managers view a complete list of the issues that have occurred in the last seven days for the selected sites and areas. Managers can search, sort, and download the list as a CSV file.


          History view

Figure 6: History view