Connect QnABot on AWS to an Amazon Connect call center - QnABot on AWS

Connect QnABot on AWS to an Amazon Connect call center

The solution can automate data collection and answer frequently asked questions using QnABot on AWS within an Amazon Connect contact flow. Optionally, you can also configure the solution to use Amazon Connect to make outbound calls; your users can use the web UI or the Alexa skill to ask QnABot on AWS to call their phone so they can speak to a human.

Using the Amazon Connect integration wizard, follow these steps to connect QnABot on AWS to a call center.

  1. Log in to the content designer, select the tools menu ( ☰ ), and then choose Connect.

  2. Follow the step-by-step directions in the wizard to create a contact center using the solution to answer caller’s questions.



Amazon Connect integration wizard

Figure 15: Amazon Connect integration wizard