Troubleshooting your gateway

Following, you can find information about best practices and troubleshooting issues related to gateways, host platforms, virtual tapes, high availability, data recovery, and security. The on-premises gateway troubleshooting information covers gateways deployed on supported virtualization platforms. The troubleshooting information for high availability issues covers gateways running on VMware vSphere High Availability (HA) platform.

Topics

• Troubleshooting: gateway offline issues - Learn how to diagnose problems that can cause your gateway to appear offline in the Storage Gateway console.

• Troubleshooting: internal error during gateway activation - Learn what to do if you receive an internal error message when attempting to activate your Storage Gateway.

• Troubleshooting on-premises gateway issues - Learn about typical issues that you might encounter working with your on-premises gateways, and how to allow AWS Support to connect to your gateway to assist with troubleshooting.

• Troubleshooting Microsoft Hyper-V setup - Learn about typical issues that you might encounter when deploying Storage Gateway on the Microsoft Hyper-V platform.

• Troubleshooting Amazon EC2 gateway issues - Find information about typical issues that you might encounter when working with gateways deployed on Amazon EC2.

• Troubleshooting hardware appliance issues - Learn how to resolve issues that you might encounter with the Storage Gateway Hardware Appliance.

• Troubleshooting virtual tape issues - Learn about actions you can take if you experience unexpected issues with your virtual tapes.

• Troubleshooting high availability issues - Learn what to do if you experience issues with gateways that are deployed in a VMware HA environment.