AWS Storage Gateway
User Guide (API Version 2013-06-30)

Working with VTL Devices

Your tape gateway setup provides the following SCSI devices, which you select when activating your gateway.

For medium changers, AWS Storage Gateway works with the following:

  • AWS-Gateway-VTL—This device is provided with the gateway.

  • STK-L700—This device emulation is provided with the gateway.

    When activating your tape gateway, you select your backup application from the list and storage gateway uses the appropriate medium changer. If your backup application is not listed, you choose Other and then choose the medium changer that works with backup application.

    The type of medium changer you choose depends on the backup application you plan to use. The following table lists third-party backup applications that have been tested and found to be compatible with tape gateways. This table includes the medium changer type recommended for each backup application.

    Backup Application Medium Changer Type
    Arcserve Backup AWS-Gateway-VTL
    Backup Exec 2012 STK-L700
    Backup Exec 2014 AWS-Gateway-VTL
    Backup Exec 15 AWS-Gateway-VTL
    Backup Exec 16 AWS-Gateway-VTL
    Commvault V11 STK-L700
    Quest NetVault Backup 10.0 STK-L700
    DELL EMC NetWorker 8.x STK-L700
    HPE Data Protector 9.x AWS-Gateway-VTL
    Microsoft System Center 2012 R2 Data Protection Manager


    Data Protection Manager doesn't display barcodes for virtual tapes created in AWS Storage Gateway.

    Symantec NetBackup Version 7.x AWS-Gateway-VTL
    Veeam Backup & Replication V7 STK-L700
    Veeam Backup & Replication V8 STK-L700
    Veeam Backup & Replication V9 Update 2 or later AWS-Gateway-VTL


    We highly recommend that you choose the medium changer that's listed for your backup application. Other medium changers might not function properly. You can choose a different medium changer after the gateway is activated. For more information, see Selecting a Medium Changer After Gateway Activation.

For tape drives, AWS Storage Gateway works with the following:

  • IBM-ULT3580-TD5—This device emulation is provided with the gateway.

Selecting a Medium Changer After Gateway Activation

After your gateway is activated, you can choose to select a different medium changer type.


If your tape gateway uses the Symantec Backup Exec 2014 or NetBackup 7.x backup software, you must select the AWS-Gateway-VTL device type. For more information on how to change the medium changer after gateway activation for these applications, see Best Practices for using Symantec Backup products (NetBackup, Backup Exec) with the Amazon Web Services (AWS) Storage Tape Gateway in Symantec Support.

To select a different medium changer type after gateway activation

  1. Stop any related jobs that are running in your backup software.

  2. On the Windows server, open the iSCSI initiator properties window.

  3. Choose the Targets tab to display the discovered targets.

  4. On the Discovered targets pane, choose the medium changer you want to change, choose Disconnect, and then choose OK.

  5. On the AWS Storage Gateway console, choose Gateways from the navigation pane, and then choose the gateway whose medium changer you want to change.

  6. Choose the VTL Devices tab, select the medium changer you want to change, and then choose the Change Media Changer button,

  7. In the Change Media Changer Type dialog box that appears, select the media changer you want from the drop-down list box and then choose Save.

Updating the Device Driver for Your Medium Changer

Depending on the backup software you use on your Windows server, you might need to update the driver for your medium changer.

  1. Open Device Manager on your Windows server, and expand the Medium Changer devices tree.

  2. Open the context (right-click) menu for Unknown Medium Changer, and choose Update Driver Software to open the Update Driver Software-unknown Medium Changer window.

  3. In the How do you want to search for driver software? section, choose Browse my computer for driver software.

  4. Choose Let me pick from a list of device drivers on my computer.


    We recommend using the Sony TSL-A500C Autoloader driver with the Veeam Backup & Replication V7, Veeam Backup & Replication V8, and Microsoft System Center 2012 R2 Data Protection Manager backup software. This Sony driver has been tested with these types of backup software.

  5. In the Select the device driver you want to install for this hardware section, clear the Show compatible hardware check box, choose Sony in the Manufacturer list, choose Sony - TSL-A500C Autoloader in the Model list, and then choose Next.

  6. In the warning box that appears, choose Yes. If the driver is successfully installed, close the Update drive software window.