Troubleshooting volume issues

You can find information about the most typical issues you might encounter when working with volumes, and actions that we suggest that you take to fix them.

The Console Says That Your Volume Is Not Configured

If the Storage Gateway console indicates that your volume has a status of UPLOAD BUFFER NOT CONFIGURED, add upload buffer capacity to your gateway. You cannot use a gateway to store your application data if the upload buffer for the gateway is not configured. For more information, see To configure additional upload buffer or cache storage for your gateway.

The Console Says That Your Volume Is Irrecoverable

For stored volumes, if the Storage Gateway console indicates that your volume has a status of IRRECOVERABLE, you can no longer use this volume. You can try to delete the volume in the Storage Gateway console. If there is data on the volume, then you can recover the data when you create a new volume based on the local disk of the VM that was initially used to create the volume. When you create the new volume, select Preserve existing data. Make sure to delete pending snapshots of the volume before deleting the volume. For more information, see Deleting a Snapshot. If deleting the volume in the Storage Gateway console does not work, then the disk allocated for the volume might have been improperly removed from the VM and cannot be removed from the appliance.

For cached volumes, if the Storage Gateway console indicates that your volume has a status of IRRECOVERABLE, you can no longer use this volume. If there is data on the volume, you can create a snapshot of the volume and then recover your data from the snapshot or you can clone the volume from the last recovery point. You can delete the volume after you have recovered your data. For more information, see Your Cached Gateway is Unreachable And You Want to Recover Your Data.

For stored volumes, you can create a new volume from the disk that was used to create the irrecoverable volume. For more information, see Creating a volume. For information about volume status, see Understanding Volume Statuses and Transitions.

Your Cached Gateway is Unreachable And You Want to Recover Your Data

When your gateway becomes unreachable (such as when you shut it down), you have the option of either creating a snapshot from a volume recovery point and using that snapshot, or cloning a new volume from the last recovery point for an existing volume. Cloning from a volume recovery point is faster and more cost effective than creating a snapshot. For more information about cloning a volume, see Cloning a Volume.

Storage Gateway provides recovery points for each volume in a cached Volume Gateway architecture. A volume recovery point is a point in time at which all data of the volume is consistent and from which you can create a snapshot or clone a volume.

The Console Says That Your Volume Has PASS THROUGH Status

In some cases, the Storage Gateway console might indicate that your volume has a status of PASSTHROUGH. A volume can have PASSTHROUGH status for several reasons. Some reasons require action, and some do not.

An example of when you should take action if your volume has the PASS THROUGH status is when your gateway has run out of upload buffer space. To verify if your upload buffer was exceeded in the past, you can view the UploadBufferPercentUsed metric in the Amazon CloudWatch console; for more information, see Monitoring the upload buffer. If your gateway has the PASS THROUGH status because it has run out of upload buffer space, you should allocate more upload buffer space to your gateway. Adding more buffer space will cause your volume to transition from PASS THROUGH to BOOTSTRAPPING to AVAILABLE automatically. While the volume has the BOOTSTRAPPING status, the gateway reads data off the volume's disk, uploads this data to Amazon S3, and catches up as needed. When the gateway has caught up and saved the volume data to Amazon S3, the volume status becomes AVAILABLE and snapshots can be started again. Note that when your volume has the PASS THROUGH or BOOTSTRAPPING status, you can continue to read and write data from the volume disk. For more information about adding more upload buffer space, see Determining the size of upload buffer to allocate.

To take action before the upload buffer is exceeded, you can set a threshold alarm on a gateway's upload buffer. For more information, see To set an upper threshold alarm for a gateway's upload buffer.

In contrast, an example of not needing to take action when a volume has the PASS THROUGH status is when the volume is waiting to be bootstrapped because another volume is currently being bootstrapped. The gateway bootstraps volumes one at a time.

Infrequently, the PASS THROUGH status can indicate that a disk allocated for an upload buffer has failed. In this is the case, you should remove the disk. For more information, see Volume Gateway. For information about volume status, see Understanding Volume Statuses and Transitions.

You Want to Verify Volume Integrity and Fix Possible Errors

If you want to verify volume integrity and fix possible errors, and your gateway uses Microsoft Windows initiators to connect to its volumes, you can use the Windows CHKDSK utility to verify the integrity of your volumes and fix any errors on the volumes. Windows can automatically run the CHKDSK tool when volume corruption is detected, or you can run it yourself.

Your Volume's iSCSI Target Doesn’t Appear in Windows Disk Management Console

If your volume's iSCSI target does not show up in the Disk Management Console in Windows, check that you have configured the upload buffer for the gateway. For more information, see To configure additional upload buffer or cache storage for your gateway.

You Want to Change Your Volume's iSCSI Target Name

If you want to change the iSCSI target name of your volume, you must delete the volume and add it again with a new target name. If you do so, you can preserve the data on the volume.

Your Scheduled Volume Snapshot Did Not Occur

If your scheduled snapshot of a volume did not occur, check whether your volume has the PASSTHROUGH status, or if the gateway's upload buffer was filled just prior to the scheduled snapshot time. You can check the UploadBufferPercentUsed metric for the gateway in the Amazon CloudWatch console and create an alarm for this metric. For more information, see Monitoring the upload buffer and To set an upper threshold alarm for a gateway's upload buffer.

You Need to Remove or Replace a Disk That Has Failed

If you need to replace a volume disk that has failed or replace a volume because it isn't needed, you should remove the volume first using the Storage Gateway console. For more information, see To delete a volume. You then use the hypervisor client to remove the backing storage:

• For VMware ESXi, remove the backing storage as described in Deleting a Volume.

• For Microsoft Hyper-V, remove the backing storage.

Throughput from Your Application to a Volume Has Dropped to Zero

If throughput from your application to a volume has dropped to zero, try the following:

• If you are using the VMware vSphere client, check that your volume's Host IP address matches one of the addresses that appears in the vSphere client on the Summary tab. You can find the Host IP address for a storage volume in the Storage Gateway console in the Details tab for the volume. A discrepancy in the IP address can occur, for example, when you assign a new static IP address to your gateway. If there is a discrepancy, restart your gateway from the Storage Gateway console as shown in Shutting Down Your Gateway VM. After the restart, the Host IP address in the ISCSI Target Info tab for a storage volume should match an IP address shown in the vSphere client on the Summary tab for the gateway.

• If there is no IP address in the Host IP box for the volume and the gateway is online. For example, this could occur if you create a volume associated with an IP address of a network adapter of a gateway that has two or more network adapters. When you remove or deactivate the network adapter that the volume is associated with, the IP address might not appear in the Host IP box. To address this issue, delete the volume and then re-create it preserving its existing data.

• Check that the iSCSI initiator your application uses is correctly mapped to the iSCSI target for the storage volume. For more information about connecting to storage volumes, see Connecting to Your Volumes to a Windows Client.

You can view the throughput for volumes and create alarms from the Amazon CloudWatch console. For more information about measuring throughput from your application to a volume, see Measuring Performance Between Your Application and Gateway.

A Cache Disk in Your Gateway Encounters a Failure

If one or more cache disks in your gateway encounters a failure, the gateway prevents read and write operations to your virtual tapes and volumes. To resume normal functionality, reconfigure your gateway as described following:

• If the cache disk is inaccessible or unusable, delete the disk from your gateway configuration.

• If the cache disk is still accessible and useable, reconnect it to your gateway.

Note

If you delete a cache disk, tapes or volumes that have clean data (that is, for which data in the cache disk and Amazon S3 are synchronized) will continue to be available when the gateway resumes normal functionality. For example, if your gateway has three cache disks and you delete two, tapes or volumes that are clean will have AVAILABLE status. Other tapes and volumes will have IRRECOVERABLE status.

If you use ephemeral disks as cache disks for your gateway or mount your cache disks on an ephemeral drive, your cache disks will be lost when you shut down the gateway. Shutting down the gateway when your cache disk and Amazon S3 are not synchronized can result in data loss. As a result, we don't recommend using ephemeral drives or disks.

A Volume Snapshot Has PENDING Status Longer Than Expected

If a volume snapshot remains in PENDING state longer than expected, the gateway VM might have crashed unexpectedly or the status of a volume might have changed to PASS THROUGH or IRRECOVERABLE. If any of these are the case, the snapshot remains in PENDING status and the snapshot does not successfully complete. In these cases, we recommend that you delete the snapshot. For more information, see Deleting a Snapshot.

When the volume returns to AVAILABLE status, create a new snapshot of the volume. For information about volume status, see Understanding Volume Statuses and Transitions.

High Availability Health Notifications

When running your gateway on the VMware vSphere High Availability (HA) platform, you may receive health notifications. For more information about health notifications, see Troubleshooting high availability issues.