Troubleshooting Issues with Amazon Sumerian Scenes - Amazon Sumerian

Troubleshooting Issues with Amazon Sumerian Scenes

This topic lists common errors and issues that you might encounter when using the Sumerian editor and player. If you find an issue that is not listed here, you can use the Feedback button on this page to report it.

Issue: (Chrome) Can't enter virtual reality mode.

If using Oculus Rift or Oculus Rift S, you may need to set the following flags to use virtual reality mode in Chrome.

  • Oculus hardware support#oculus-vr to Enabled

  • XR device sandboxing#xr-sandbox to Disabled

If using OpenVR hardware such as HTC Vive or HTC Vive Pro, you may need to set the following flags to use virtual reality mode in Chrome.

  • OpenVR hardware support#openvr to Enabled

  • XR device sandboxing#xr-sandbox to Disabled

To access Chrome flags, type chrome://flags into your search bar.

Issue: Browser uses the wrong GPU for hardware acceleration.

If you have multiple graphics cards, you may need to configure your system to use the right GPU for browser applications. For example, the NVIDIA control panel has an option named target GPU that you can set for each application.