Creating OpsItems manually (AWS CLI)

The following procedure describes how to create an OpsItem by using the AWS Command Line Interface (AWS CLI).

To create an OpsItem using the AWS CLI

1. Install and configure the AWS Command Line Interface (AWS CLI), if you haven't already.

   For information, see Installing or updating the latest version of the AWS CLI.

2. Open the AWS CLI and run the following command to create an OpsItem. Replace each example resource placeholder with your own information.

   aws ssm create-ops-item \
       --title "Descriptive_title" \
       --description "Information_about_the_issue" \
       --priority Number_between_1_and_5 \
       --source Source_of_the_issue \
       --operational-data Up_to_20_KB_of_data_or_path_to_JSON_file \
       --notifications Arn="SNS_ARN_in_same_Region" \
       --tags "Key=key_name,Value=a_value"

   Specify operational data from a file

   When you create an OpsItem, you can specify operational data from a file. The file must be a JSON file, and the contents of the file must use the following format.

   {
     "key_name": {
       "Type": "SearchableString",
       "Value": "Up to 20 KB of data"
     }
   }

   Here is an example.

   aws ssm create-ops-item ^
       --title "EC2 instance disk full" ^
       --description "Log clean up may have failed which caused the disk to be full" ^
       --priority 2 ^
       --source ec2 ^
       --operational-data file:///Users/TestUser1/Desktop/OpsItems/opsData.json ^
       --notifications Arn="arn:aws:sns:us-west-1:12345678:TestUser1" ^
       --tags "Key=EC2,Value=Production"

   Note

   For information about how to enter JSON-formatted parameters on the command line on different local operating systems, see Using quotation marks with strings in the AWS CLI in the AWS Command Line Interface User Guide.

   The system returns information like the following.

   {
       "OpsItemId": "oi-1a2b3c4d5e6f"
   }

3. Run the following command to view details about the OpsItem that you created.

   aws ssm get-ops-item --ops-item-id ID

   The system returns information like the following.

   {
       "OpsItem": {
           "CreatedBy": "arn:aws:iam::12345678:user/TestUser",
           "CreatedTime": 1558386334.995,
           "Description": "Log clean up may have failed which caused the disk to be full",
           "LastModifiedBy": "arn:aws:iam::12345678:user/TestUser",
           "LastModifiedTime": 1558386334.995,
           "Notifications": [
               {
                   "Arn": "arn:aws:sns:us-west-1:12345678:TestUser"
               }
           ],
           "Priority": 2,
           "RelatedOpsItems": [],
           "Status": "Open",
           "OpsItemId": "oi-1a2b3c4d5e6f",
           "Title": "EC2 instance disk full",
           "Source": "ec2",
           "OperationalData": {
               "EC2": {
                   "Value": "12345",
                   "Type": "SearchableString"
               }
           }
       }
   }

4. Run the following command to update the OpsItem. This command changes the status from Open (the default) to InProgress.

   aws ssm update-ops-item --ops-item-id ID --status InProgress

   The command has no output.

5. Run the following command again to verify that the status changed to InProgress.

   aws ssm get-ops-item --ops-item-id ID

Examples of creating an OpsItem

The following code examples show you how to create an OpsItem by using the Linux management portal, macOS, or Windows.

Linux management portal or macOS

The following command creates an OpsItem when an Amazon Elastic Compute Cloud (Amazon EC2) instance disk is full.

aws ssm create-ops-item \
    --title "EC2 instance disk full" \
    --description "Log clean up may have failed which caused the disk to be full" \
    --priority 2 \
    --source ec2 \
    --operational-data '{"EC2":{"Value":"12345","Type":"SearchableString"}}' \
    --notifications Arn="arn:aws:sns:us-west-1:12345678:TestUser1" \
    --tags "Key=EC2,Value=ProductionServers"

The following command uses the /aws/resources key in OperationalData to create an OpsItem with an Amazon DynamoDB related resource.

aws ssm create-ops-item \
    --title "EC2 instance disk full" \
    --description "Log clean up may have failed which caused the disk to be full" \
    --priority 2 \
    --source ec2 \
    --operational-data '{"/aws/resources":{"Value":"[{\"arn\": \"arn:aws:dynamodb:us-west-2:12345678:table/OpsItems\"}]","Type":"SearchableString"}}' \
    --notifications Arn="arn:aws:sns:us-west-2:12345678:TestUser"

The following command uses the /aws/automations key in OperationalData to create an OpsItem that specifies the AWS-ASGEnterStandby document as an associated Automation runbook.

aws ssm create-ops-item \
    --title "EC2 instance disk full" \
    --description "Log clean up may have failed which caused the disk to be full" \
    --priority 2 \
    --source ec2 \
    --operational-data '{"/aws/automations":{"Value":"[{\"automationId\": \"AWS-ASGEnterStandby\", \"automationType\": \"AWS::SSM::Automation\"}]","Type":"SearchableString"}}' \
    --notifications Arn="arn:aws:sns:us-west-2:12345678:TestUser"

Windows

The following command creates an OpsItem when an Amazon Relational Database Service (Amazon RDS) instance is not responding.

aws ssm create-ops-item ^
    --title "RDS instance not responding" ^
    --description "RDS instance not responding to ping" ^
    --priority 1 ^
    --source RDS ^
    --operational-data={\"RDS\":{\"Value\":\"abcd\",\"Type\":\"SearchableString\"}} ^
    --notifications Arn="arn:aws:sns:us-west-1:12345678:TestUser1" ^
    --tags "Key=RDS,Value=ProductionServers"

The following command uses the /aws/resources key in OperationalData to create an OpsItem with an Amazon EC2 instance related resource.

aws ssm create-ops-item ^
    --title "EC2 instance disk full" ^
    --description "Log clean up may have failed which caused the disk to be full" ^
    --priority 2 ^
    --source ec2 ^
    --operational-data={\"/aws/resources\":{\"Value\":\"[{\\"""arn\\""":\\"""arn:aws:ec2:us-east-1:123456789012:instance/i-1234567890abcdef0\\"""}]\",\"Type\":\"SearchableString\"}}

The following command uses the /aws/automations key in OperationalData to create an OpsItem that specifies the AWS-RestartEC2Instance runbook as an associated Automation runbook.

aws ssm create-ops-item ^
    --title "EC2 instance disk full" ^
    --description "Log clean up may have failed which caused the disk to be full" ^
    --priority 2 ^
    --source ec2 ^
    --operational-data={\"/aws/automations\":{\"Value\":\"[{\\"""automationId\\""":\\"""AWS-RestartEC2Instance\\”"",\\"""automationType\\""":\\"""AWS::SSM::Automation\\"""}]\",\"Type\":\"SearchableString\"}}