Creating an incident for an OpsItem

Use the following procedure to manually create an incident for an OpsItem to track and manage it in AWS Systems Manager Incident Manager, which is a capability of AWS Systems Manager. An incident is any unplanned interruption or reduction in quality of services. For more information about Incident Manager, see Integrate OpsCenter with other AWS services.

To manually create an incident for an OpsItem

1. Open the AWS Systems Manager console at https://console.aws.amazon.com/systems-manager/.

2. In the navigation pane, choose OpsCenter.

3. If Incident Manager created an OpsItem for you, choose it and go to step 5. If not, choose Create OpsItem and complete the form. If you don't see this button, choose the OpsItems tab, and then choose Create OpsItem.

4. If you created an OpsItem, open it.

5. Choose Start Incident.

6. For Response plan, choose the Incident Manager response plan that you want to assign to this incident.

7. (Optional) For Title, enter a descriptive name to help other team members understand the nature of the incident. If you don't enter a new title, OpsCenter creates the OpsItem and the corresponding incident in Incident Manager using the title in the response plan.

8. (Optional) For Incident impact, choose an impact level for this incident. If you don't choose an impact level, OpsCenter creates the OpsItem and the corresponding incident in Incident Manager using the impact level in the response plan.

9. Choose Start.