AWS Systems Manager
User Guide

Troubleshooting Problems with Systems Manager Inventory

This topic includes information about how to troubleshoot common errors or problems with Systems Manager Inventory.

UnsupportedAgent

If the detailed status of an inventory association shows UnsupportedAgent, and the Association status shows Failed, then the version of SSM Agent on the instance is not correct. To create a global inventory association (to inventory all instances in your AWS account) for example, you must use SSM Agent version 2.0.790.0 or later. You can view the agent version running on each of your instances on the Managed Instances page in the Agent version column. For information about how to update SSM Agent on your instances, see Update SSM Agent by using Run Command.

Skipped

If the status of the inventory association for an instance shows Skipped, this means that you created a global inventory association, but the skipped instance already had an inventory association assigned to it. The global inventory association was not assigned to this instance, and no inventory was collected by the global inventory association. However, the instance will still report inventory data when the specific inventory association runs.

Failed

If the status of the inventory association for an instance shows Failed, this could mean that the instance has multiple inventory associations assigned to it. An instance can only have one inventory association assigned at a time. An inventory association uses the AWS-GatherSoftwareInventory SSM document. You can execute the following command by using the AWS CLI to view a list of associations for an instance.

aws ssm describe-instance-associations-status --instance-id instance ID