InterruptionFilter

Flag the presence or absence of interruptions in your Call Analytics transcription output.

Rules using InterruptionFilter are designed to match:

Instances where an agent interrupts a customer
Instances where a customer interrupts an agent
Either participant interrupting the other
A lack of interruptions

See Rule criteria for post-call categories for usage examples.

AbsoluteTimeRange

Makes it possible to specify a time range (in milliseconds) in your audio, during which you want to search for an interruption. See AbsoluteTimeRange for more detail.

Type: AbsoluteTimeRange object

Required: No

Negate

Set to TRUE to flag speech that does not contain interruptions. Set to FALSE to flag speech that contains interruptions.

Type: Boolean

Required: No

ParticipantRole

Specify the interrupter that you want to flag. Omitting this parameter is equivalent to specifying both participants.

Type: String

Valid Values: AGENT | CUSTOMER

Required: No

RelativeTimeRange

Makes it possible to specify a time range (in percentage) in your media file, during which you want to search for an interruption. See RelativeTimeRange for more detail.

Type: RelativeTimeRange object

Required: No

Threshold

Specify the duration of the interruptions in milliseconds. For example, you can flag speech that contains more than 10,000 milliseconds of interruptions.

Type: Long

Valid Range: Minimum value of 0. Maximum value of 14400000.

Required: No

InterruptionFilter

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