InterruptionFilter - Amazon Transcribe

InterruptionFilter

Flag the presence or absence of interruptions in your Call Analytics transcription output.

Rules using InterruptionFilter are designed to match:

  • Instances where an agent interrupts a customer

  • Instances where a customer interrupts an agent

  • Either participant interrupting the other

  • A lack of interruptions

See Rule criteria for post-call categories for usage examples.

Contents

AbsoluteTimeRange

Makes it possible to specify a time range (in milliseconds) in your audio, during which you want to search for an interruption. See AbsoluteTimeRange for more detail.

Type: AbsoluteTimeRange object

Required: No

Negate

Set to TRUE to flag speech that does not contain interruptions. Set to FALSE to flag speech that contains interruptions.

Type: Boolean

Required: No

ParticipantRole

Specify the interrupter that you want to flag. Omitting this parameter is equivalent to specifying both participants.

Type: String

Valid Values: AGENT | CUSTOMER

Required: No

RelativeTimeRange

Makes it possible to specify a time range (in percentage) in your media file, during which you want to search for an interruption. See RelativeTimeRange for more detail.

Type: RelativeTimeRange object

Required: No

Threshold

Specify the duration of the interruptions in milliseconds. For example, you can flag speech that contains more than 10,000 milliseconds of interruptions.

Type: Long

Valid Range: Minimum value of 0. Maximum value of 14400000.

Required: No

See Also

For more information about using this API in one of the language-specific AWS SDKs, see the following: