Rule - Amazon Transcribe

Rule

A condition in the call between the customer and the agent that you want to filter for.

Contents

InterruptionFilter

A condition for a time period when either the customer or agent was interrupting the other person.

Type: InterruptionFilter object

Required: No

NonTalkTimeFilter

A condition for a time period when neither the customer nor the agent was talking.

Type: NonTalkTimeFilter object

Required: No

SentimentFilter

A condition that is applied to a particular customer sentiment.

Type: SentimentFilter object

Required: No

TranscriptFilter

A condition that catches particular words or phrases based on a exact match. For example, if you set the phrase "I want to speak to the manager", only that exact phrase will be returned.

Type: TranscriptFilter object

Required: No

See Also

For more information about using this API in one of the language-specific AWS SDKs, see the following: