Troubleshooting AWS Shield network security director - AWS WAF, AWS Firewall Manager, AWS Shield Advanced, and AWS Shield network security director

Introducing a new console experience for AWS WAF

You can now use the updated experience to access AWS WAF functionality anywhere in the console. For more details, see Working with the updated console experience.

Troubleshooting AWS Shield network security director

Unsupported Cross-Account Shared Resources

AWS Shield network security director does not support certain cross-account shared resources. When attempting to scan these resources, you'll receive error messages indicating the resources cannot be analyzed.

Unsupported Shared Resources and Error Messages
Resource Type Error Message
Network Firewall FirewallPolicy network-firewall:DescribeFirewallPolicy not supported on shared resources
Network Firewall Stateful rule group network-firewall:DescribeRuleGroup not supported on shared resources
Network Firewall Stateless rule group network-firewall:DescribeRuleGroup not supported on shared resources
EC2 PrefixList ec2:GetManagedPrefixListEntries not supported on shared resources

Availability of Findings and Suppressions

Network security director retains network scan results for 60 days. After this period, you must run a new scan to view current findings.

Suppressions are retained as long as you have an active network scan. If a network scan is no longer available because 60 days have lapsed, you must reapply your suppressions to the next network scan.

Resource Scan Limitations

When scanning accounts with a large number of resources, you may encounter the following limitations:

  • You may receive a message indicating that a scan is already in progress

  • The service cannot provide estimated completion times for scans

  • Scan duration varies based on the number of resources in your account

Note

The scan duration depends on the total number of resources in your account, which is determined during the scanning process itself.

Additional Resources

If you encounter issues not addressed in this troubleshooting guide, please contact AWS Support for additional assistance.