OPS 9. How do you understand the health of your operations?
Define, capture, and analyze operations metrics to gain visibility to operations events so that you can take appropriate action.
Best practices
- OPS09-BP01 Identify key performance indicators
- OPS09-BP02 Define operations metrics
- OPS09-BP03 Collect and analyze operations metrics
- OPS09-BP04 Establish operations metrics baselines
- OPS09-BP05 Learn the expected patterns of activity for operations
- OPS09-BP06 Alert when operations outcomes are at risk
- OPS09-BP07 Alert when operations anomalies are detected
- OPS09-BP08 Validate the achievement of outcomes and the effectiveness of KPIs and metrics
