OPS 10. How do you manage workload and operations events?
Prepare and validate procedures for responding to events to minimize their disruption to your workload.
Best practices
- OPS10-BP01 Use a process for event, incident, and problem management
- OPS10-BP02 Have a process per alert
- OPS10-BP03 Prioritize operational events based on business impact
- OPS10-BP04 Define escalation paths
- OPS10-BP05 Define a customer communication plan for outages
- OPS10-BP06 Communicate status through dashboards
- OPS10-BP07 Automate responses to events
