OPS09-BP08 Validate the achievement of outcomes and the effectiveness of KPIs and metrics
Create a business-level view of your operations activities to help you determine if you are satisfying needs and to identify areas that need improvement to reach business goals. Validate the effectiveness of KPIs and metrics and revise them if necessary.
AWS also has support for third-party log analysis systems and business intelligence tools through the AWS service APIs and SDKs (for example, Grafana, Kibana, and Logstash).
Common anti-patterns:
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The frequency of your deployments has increased with the growth in number of development teams. Your defined expected number of deployments is once per week. You have been regularly deploying daily. When their is an issue with your deployment system, and deployments are not possible, it goes undetected for days.
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When your business previously provided support only during core business hours from Monday to Friday. You established a next business day response time goal for incidents. You have recently started offering 24x7 support coverage with a two hour response time goal. Your overnight staff are overwhelmed and customers are unhappy. There is no indication that there are issues with incident response times because you are reporting against a next business day target.
Benefits of establishing this best practice: By reviewing and revising KPIs and metrics, you understand how your workload supports the achievement of your business outcomes and can identify where improvement is needed to reach business goals.
Level of risk exposed if this best practice is not established: Low
Implementation guidance
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Validate the achievement of outcomes and the effectiveness of KPIs and metrics: Create a business level view of your operations activities to help you determine if you are satisfying needs and to identify areas that need improvement to reach business goals. Validate the effectiveness of KPIs and metrics and revise them if necessary.
Resources
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