OPS02-BP03 Operations activities have identified owners responsible for their performance
Understand who has responsibility to perform specific activities on defined workloads and why that responsibility exists. Understanding who has responsibility to perform activities informs who will conduct the activity, validate the result, and provide feedback to the owner of the activity.
Benefits of establishing this best practice: Understanding who is responsible to perform an activity informs whom to notify when action is needed and who will perform the action, validate the result, and provide feedback to the owner of the activity.
Level of risk exposed if this best practice is not established: High
Implementation guidance
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Operations activities have identified owners responsible for their performance: Capture the responsibility for performing processes and procedures used in your environment
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Identify process and procedures: Identify the operations activities conducted in support of your workloads. Document these activities in a discoverable location.
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Define who is responsible to perform each activity: Identify the team responsible for an activity. Ensure they have the details of the activity, and the necessary skills and correct permissions, access, and tools to perform the activity. They must understand the condition under which it is to be performed (for example, on an event or schedule). Make this information discoverable so that members of your organization can identify who they need to contact, team or individual, for specific needs.
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