OPS02-BP04 Team members know what they are responsible for
Understanding the responsibilities of your role and how you contribute to business outcomes informs the prioritization of your tasks and why your role is important. This helps team members to recognize needs and respond appropriately.
Benefits of establishing this best practice: Understanding your responsibilities informs the decisions you make, the actions you take, and your hand off activities to their proper owners.
Level of risk exposed if this best practice is not established: High
Implementation guidance
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Ensure team members understand their roles and responsibilities: Identify team members roles and responsibilities and ensure they understand the expectations of their role. Make this information discoverable so that members of your organization can identify who they need to contact, team or individual, for specific needs.
